Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
Changelly receives mixed feedback from users, with many praising its speed and ease of use. Reviewers frequently highlight the platform's fast transactions and helpful support, noting that exchanges are typically performed without issues.
However, a significant number of customers express frustration with the KYC process, describing it as a nightmare that can lead to funds being unjustifiably blocked for extended periods. Complaints about withheld funds and poor communication from the compliance team are prevalent, with some users reporting that their money has been stuck for months without resolution. While some customers have had positive experiences, the recurring issues with transaction holds and KYC challenges overshadow the positives. Overall, the sentiment leans negative due to the serious concerns raised by many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 19 |
| Sep 25 | 2.9 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy and fast”
“Their team sprang into action and got the company to respond to my emails and issue a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | 4.0 out of 5 (good) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Changelly is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.2).
60 reviews of Changelly. Filter by what matters to you.
Run from exodus and changelly both are partners in stealing users money 50k $ worth of ETH is being on hold since over a week They informed me about a refund process since days with nothing received. With very slow non resposive support.
Changelly (Scamgelly) must think customers’ money is their personal savings account. My funds have been stuck even after completing successful KYC since 12 March 2025 and every reply is the same copy-paste lullaby. Cancel the swap(zv9jb3cxcwnlj68u) —I need my funds back, they’re mine, not your pocket money. If this is “compliance,” then theft just got rebranded. Avoid this circus at all costs.
It's great there I can purchased coins without being ask any questions about my income. If I can't afford to buy any coins. I don't buy coins The way of buying IS very simple and stressless I am grateful for the opportunity Wish you a great day!
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
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The information you give today is excellent my sister is a beginner and the information you give today is first class I am talking the one you are giving this Sunday
Lots of options to send money! Great website!
Super easy to use, bought 15 dollars worth of Solana, had it in my Phantom Wallet in under 5 minutes. No stupid KYC (which is antithetical to the idea of crypto), just select what coin you want, where you want it sent, get redirected to the payment portal. Downside: the payment portal will still need personal information like phone number and address. Again, wish there was a way to get SOL while staying totally anonymous. Won't deduct a star no Cashapp or Cashapp card, or Venmo support, even though it's a bummer. So long as you have a normal credit or debit card, you're good to go. Don't usually leave reviews on Trustpilot, partly because I know this site can ironically not be trustworthy, and you have to take things with a grain of salt. But knowing how it's a pain in the ass sometimes to buy crypto (Hello Coinbase), I want to point people in right direction.
Always reliable have used alot of times and they do good. They take a little high fee though but otherwise all good.
Changelly claims that my funds had been refunded, but this is not true. The company is withholding customer funds while publicly pretending that a refund was issued. If I am mistaken, I invite Changelly to provide verifiable blockchain evidence showing that the funds were actually returned to me. After I submitted the requested documents changelly stopped answering to my emails. When writing on trustpilot about them stealing my funds they keep appealing my reviews and falsely claim that my funds were refunded without any evidence. Order ID: enmw4nu8t3qqh1li
I love your service, reliable and quick
Where does a person go on the app to see past and pending transactions
I was able to complete my transaction in a timely manner with complete transparency
I am extremely dissatisfied with Changelly. My exchange was unlawfully put on hold, and my funds were frozen under the pretext of an “AML/KYC review.” I used XMR (Monero), which by design is a privacy-focused cryptocurrency and should not be subject to traditional risk-scoring systems. Despite this, Changelly demanded personal data and documents, refusing to proceed with the exchange or refund my money without them. This practice feels more like blackmail and a violation of user rights than a legitimate exchange service. Changelly can stop your transaction at any time and force you to disclose sensitive information. I strongly advise against using this service. If you value your privacy, funds, and peace of mind — look for alternatives.
My Swap ID: 4p5nf5zrip8jgih0 I am still waiting for the release of my 49,947 USDT transaction. I have already submitted all the required documents and provided proof that the funds are legitimate. This money is very important to me because I urgently need it to repay my loan. If I do not receive these funds, the consequences for me will be extremely serious.
I made one transaction of 10000 Usdt To eth Unfortunately I send usdt to trx wallet but instead of usdt trx There support chat told me nothing to worry about you will get your money back in 2 working days now today it’s one year completed Always got reply our compliance team working on it Not proper solution I have received It clearly shows the intention of not giving money back
Your site now that I know how to use it, is easy for old gal.
Fast delivery. Thank you
I am writing to express my concern regarding a recent transaction made through your platform. My uncle transferred Ethereum to me, which I swapped using my Exodus wallet via Changelly. However, the funds have been put on hold, and I was requested to complete identity verification, which I have already done successfully. The issue is that I was also asked to provide identity verification for my uncle, which is neither logical nor legally compliant, as he did not interact directly with your platform. He only transferred the cryptocurrency to me, and I am the one conducting the exchange on Changelly. Requiring a third party, who has no direct relationship with your service, to submit KYC documents is both unreasonable and a violation of privacy. I kindly ask you to either proceed with releasing the funds to my verified account or refund the transaction back to the original wallet. I trust that Changelly, as a reputable platform, will act in accordance with fair business practices and resolve this matter promptly. Looking forward to your urgent response. Best regards,
Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
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