Muy bien todo
Muy bien todo

Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
Changelly receives mixed feedback from users, with many praising its speed and ease of use. Reviewers frequently highlight the platform's fast transactions and helpful support, noting that exchanges are typically performed without issues.
However, a significant number of customers express frustration with the KYC process, describing it as a nightmare that can lead to funds being unjustifiably blocked for extended periods. Complaints about withheld funds and poor communication from the compliance team are prevalent, with some users reporting that their money has been stuck for months without resolution. While some customers have had positive experiences, the recurring issues with transaction holds and KYC challenges overshadow the positives. Overall, the sentiment leans negative due to the serious concerns raised by many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 19 |
| Sep 25 | 2.9 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy and fast”
“Their team sprang into action and got the company to respond to my emails and issue a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | 4.0 out of 5 (good) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Changelly is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.2).
60 reviews of Changelly. Filter by what matters to you.
Muy bien todo
My friend never got the bitcoin even though you said it was complete!!!!
I was using changelly for few months to swap my btc to usdt.Now suddenly on 2nd December 2024 they locked $10000 worth btc order id #ph9rdvtsaglxxs3m and asked me to contact their compliance team.I contacted and sent them all the informations right away they wanted.But since then they keep saying that investigation is going on.My brother was fighting with cancer in ICU and I wanted money for his treatment but changelly never replied and finally my brother passed away.I and my whole family curse this company now.Hope others can stay safe.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
The transaction is usually quick and fast to receient.sometimes I have to change my payment platform. I liked Topperpay at first but then have problems with the debit card I was using so I had to switch to Psybis, who seems to accept various cards. But last night , I attempted to use a NEW CARD BUT PSYBIS WOULDNT ACCEPT IT, so I had to find money to put on an old debit card to transfer my money to a friend.
It is always great.
Sent bitcoin I bought. It was delivered in a timely manner to my friend.
Still No Resolution – My Funds Are Blocked This is unacceptable. It is a shame to leave a customer in such a situation without proper support. My funds — 50,000 USDC — remain blocked, and I have received no clear solution or communication from Changelly. This is not only highly unprofessional but also creates serious doubts about the security and reliability of this platform.
Less charges on money got charged like 34 dallors on 300
So easy to understand and use!
Been using this site for years. Its just fantastic!
Very simple interface even for a beginner like me.
This is the third reveiw they have taken down due to 'advertisment' anything to hide the truth i guess. Total scam , not trusting this company with my bitcoin wallet. For everyones information yous can buy bitcoin form the source if you meed more info you shouldnt be playing around crypto
Es hat alles reibungslos geklappt, ich bin sehr zufrieden 😊
Their customer service is always helpful.
It's one of the easiest apps I have used so far. As long as it's easy and the rates are competitive I will continue to use changely.
I thought this help was professional, fast, and polite, thank you!
CHANGELLY is by far the BEST crypto exchange I've done business with and whenever I've run into an issue, they are just a click away from LIVE support. They've always resolved my issues in a timely manner and are very kind and helpful. CHANGELLY is my #1 ‘Go-To’ when exchanging crypto. Thank you for a great service!
Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
This profile hasn't been claimed by the business owner.