Chartahouse Conveyancing Services is a licensed conveyancing firm based in Plymouth, Devon, specializing in property law since 1977. The company provides a range of conveyancing services, including assistance with buying, selling, transferring equity, and remortgaging homes. Chartahouse is dedicated to delivering high-quality service through a professional approach and the use of advanced technology, facilitating efficient transactions for their clients. Targeting individuals and families looking to navigate the property market, Chartahouse emphasizes the importance of clear communication throughout the conveyancing process. Clients benefit from timely email updates, free text notifications, and an online tracking system to stay informed of their transaction's progress. As licensed conveyancers, the firm offers competitive pricing and a dedicated team of property law experts, ensuring personalized support without the complexities of general legal practices.
Chartahouse Conveyancing Services receives mixed feedback from its clients. Many reviewers appreciate the excellent service and competitive pricing, highlighting the personal touch and efficiency of the process.
Customers commend specific staff members, noting their professionalism and dedication, especially during complex transactions. However, a significant number of reviews express dissatisfaction with communication and responsiveness, citing long delays in email replies and a lack of urgency in handling cases. Some clients report frustrating experiences with unhelpful staff and poor overall management of their transactions, leading to extended timelines. Despite the positive remarks about value and service quality, the recurring complaints about communication issues and slow responses overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 21 | 100% | +1.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 3.7 | 3 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 21 most recent reviews.
“Sorry I could only rate them with a 5 my personal rating would be a 10, Used chartahouse because they were the least...”
“A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long p...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | — | 21 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | +2% | 692 |
Bottom line: Chartahouse Conveyancing Services is #5 of 5 on overall rating in this group. On service, Knights Professional Services scores higher (4.9 vs 3.5).
21 reviews of Chartahouse Conveyancing Services. Filter by what matters to you.
Simon and Charis were really helpful throughout the process. They have been patient with us, being a first time buyer, we were really stressed and keep asking emailing them with queries. We are very pleased of the service we received from them in acquiring our first house. Highly recommended for all conveyancing services.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 43% are 1–2★.
Chartahouse Conveyancing Services is a licensed conveyancing firm based in Plymouth, Devon, specializing in property law since 1977. The company provides a range of conveyancing services, including assistance with buying, selling, transferring equity, and remortgaging homes. Chartahouse is dedicated to delivering high-quality service through a professional approach and the use of advanced technology, facilitating efficient transactions for their clients. Targeting individuals and families looking to navigate the property market, Chartahouse emphasizes the importance of clear communication throughout the conveyancing process. Clients benefit from timely email updates, free text notifications, and an online tracking system to stay informed of their transaction's progress. As licensed conveyancers, the firm offers competitive pricing and a dedicated team of property law experts, ensuring personalized support without the complexities of general legal practices.
This profile hasn't been claimed by the business owner.
