Charters Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in buying, selling, renting, and letting properties. Established in 2009, the company offers a comprehensive range of services tailored to meet the diverse needs of its clients, including residential sales, property management, and investment advice. The agency caters to a wide target market, including homeowners, prospective buyers, landlords, and tenants. Charters Estate Agents is dedicated to providing expert guidance throughout the property journey, ensuring clients receive personalized support whether they are looking to buy a new home, rent a property, or manage an investment. With a strong emphasis on customer satisfaction, the company has built a solid reputation reflected in numerous positive reviews across various platforms.
Charters Estate Agents consistently receives high praise for their exceptional service and knowledgeable staff. Reviewers frequently highlight the helpfulness and attentiveness of agents like Maya, Maxine, and Sophie, who provide personalized support throughout the property search process.
Customers appreciate the stress-free experience and good communication, noting that their queries are addressed promptly and professionally. Many express gratitude for the friendly and engaging approach of the team, making the often daunting task of finding a new home much easier. However, a small number of reviews mention challenges related to property experiences and delays, indicating that there may be occasional hiccups in the process. Overall, Charters Estate Agents is highly recommended for their outstanding customer service and dedication to client satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 120 |
| Sep 24 | 4.9 | 94 |
| Oct 24 | 5.0 | 81 |
| Nov 24 | 4.9 | 108 |
| Dec 24 | 4.9 | 25 |
| Jan 25 | 5.0 | 43 |
| Feb 25 | 5.0 | 63 |
| Mar 25 | 5.0 | 91 |
| Apr 25 | 4.9 | 76 |
| May 25 | 4.8 | 89 |
| Jun 25 | 5.0 | 96 |
| Jul 25 | 4.9 | 49 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my e...”
“Don’t know about other branches, but the Southampton branch didn’t give us a good experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 1,000 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Charters Estate Agents is #1 of 5 on overall rating in this group.
500 reviews of Charters Estate Agents. Filter by what matters to you.
Over a year ago
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and... See more
Over a year ago
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
Over a year ago
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
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I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and easy. I was able to find my perfect first home, highly recommend Charters if you’re looking for a property to rent or buy!!
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
We received excellent, attentive and friendly service from the Gosport branch - and good recommendations for possible properties. We were shown around several properties by Maya Jorgensen, who was friendly and kind as well as professional!
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
I own a property which was tired and in need of decoration and some minor repairs. There was a very small window of opportunity between the old tenant moving out and the new one moving in. Charters look after this property and with their help and ongoing cooperation and support, we were able to achieve a high standard of redecoration inside the timeline.
Started our journey of moving with Beales who then became Charters. Carly, our first contact was an excellent negotiator and made us feel happy happy about the move that she was sure she could get for us. The whole team at Bitterne were always happy to answer any questions at any time and if they personally could not they got the right person to get back to us. Our journey started at the end of January and completed at the end of June. Thank you to a wonderful team.
Sophie's support has been amazing and brilliant. Really recommended
Good communication, nothing was too much trouble.
I let my property in Alton, Hampshire with Charters. From the very beginning of the process to the very end they have been so professional, friendly and knowledgeable. I am so impressed with everyone I have dealt with over the past two years, Maz, Jacqui, Charlie and Kirstie to name a few. I paid Charters to manage my property which was such a worthwhile decision. It has been completely trouble free. They were also fastidious in respect of finding a suitable tenant for me. I highly recommend Charters Lettings and will not hesitate to use them in the future if I decide to let another property. Thank you Charters!
I have been a customer of Charters (previously Beals) for many years and I have to say how delighted I am with the help and support I've received from Maxine. She is always helpful and installs real confidence in me. I would recommend Charters to any other Landlord due to the excellent help and support I've received from Maxine.
Maxine at Charters has been so helpful and professional in respect of the difficult time I had with a rental property I own. I would recommend Charters to any Landlord.
Many thanks Maxine for all of your help over the years, always a pleasure to deal with you and thanks for responding quickly and resolving the queries I've had - thanks
Sophie P within the Southampton branch has been extremely useful within obtaining our desired property - would recommend!
I had a good experience for the house hunting with Rebecca. Rebecca from southsea branch was very knowledgeable, friendly and patient. The communication was thorough and easy. She answered all my questions. Thank you to Lucy who organised the viewing. However I bought the house with a different state agents. I highly recommend charters southsea.
My case was delt very professionally by peter.From the day one he keeps me inform all the stages of my case and he respond promptly all the information the third party require. It was bit challenging, but peter professionalism and didcation make it very easy.Really appreciated for his serice from the bottom of my heart.
Never in our lives have we had the pleasure of working with such Professional, supportive and kind people as we’ve had with Charters Estate Agents. Lily Mott has shown nothing but professionalism and a great attitude with loads of patience while we’ve secured our house. Harrison and the team are also wonderful people who are professional and supportive! We sincerely recommend you working with charters for your next home. They’re all fantastic and know what they’re doing! Outstanding customer service. Thankyou so much. Gordon and Deborah Mann
Izzy from the Chandlers Ford branch was excellent, me and my family were very pleased with the help we received to find our new family home. She was very professional and knowledgeable therefore made us feel very at ease during the viewing.
Couldn’t recommend Charters enough. All communication was very thorough and easy. Andy from the Southampton Avenue branch was incredibly helpful and efficient in every way.
Very happy with the assistance received from Jorune, the new property manager, appointed after the merger between Beals and Charters. She is very supportive and responsive and keen to resolve any issues promptly.
Charters has provided excellent service throughout my property searches, and I have been especially fortunate to have Sarah Bainbridge to help me find not just one, but two lovely homes in Winchester—first last year, and again more recently with my current move. She is consistently professional, helpful, understanding and incredibly responsive. I’m truly grateful for her support and excellent services.
Charters Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in buying, selling, renting, and letting properties. Established in 2009, the company offers a comprehensive range of services tailored to meet the diverse needs of its clients, including residential sales, property management, and investment advice. The agency caters to a wide target market, including homeowners, prospective buyers, landlords, and tenants. Charters Estate Agents is dedicated to providing expert guidance throughout the property journey, ensuring clients receive personalized support whether they are looking to buy a new home, rent a property, or manage an investment. With a strong emphasis on customer satisfaction, the company has built a solid reputation reflected in numerous positive reviews across various platforms.
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