Chipmunks Footwear is a UK-based retailer specializing in children's shoes and accessories. The company focuses on providing a wide range of footwear options designed for comfort and support, ensuring that growing feet have the best possible care. Their product lineup includes casual shoes, formal footwear, and seasonal accessories, catering specifically to the needs of children at various stages of development. Targeting parents and guardians, Chipmunks Footwear aims to deliver quality products that prioritize both style and functionality. The company emphasizes the importance of well-fitting shoes to promote healthy foot development, making it a reliable choice for families looking for durable and fashionable footwear solutions. With a user-friendly online platform at chipmunksfootwear.co.uk, customers can easily browse and purchase their desired products, contributing to a seamless shopping experience in the shopping and fashion category.
Chipmunks Footwear receives mixed feedback from consumers, with a significant portion expressing dissatisfaction. While some reviewers praise the Noah leather sandals for their fantastic quality and safety features, noting that their children love them, many others report issues with the wellies.
Customers frequently complain about the poor durability of the wellies, with several mentioning that they burst at the seams after minimal use. Additionally, there are serious concerns regarding customer service, as multiple people describe frustrating experiences where payments were taken for out-of-stock items, leading to delays in refunds. Despite a few positive experiences, the overwhelming sentiment reflects disappointment in product quality and service reliability. Overall, Chipmunks Footwear struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.3 | 7 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2022.
| Month | Average | Reviews |
|---|---|---|
| May 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“So far, over a week and refund has not been issued”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.3 out of 5 (poor) | 0 out of 100 | — | 7 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Chipmunks Footwear is #4 of 5 on overall rating in this group.
7 reviews of Chipmunks Footwear. Filter by what matters to you.
Over a year ago
Bought unicorn wellies for my daughter in Feb, after a couple months these have all burst at the seams and her feet were soaking, also the unicorn horns snap off so easily too. Not impressed!
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Noah Leather Sandals, My Boys LOVE them ! The quality is fantastic and the front closed toe is so much safer for their little toes when running and climbing. They are a very roomy fit compared with Clarks, I'd advise ordering a size down.
Disappointed in our chipmunk wellies. Bought some just a couple of months ago for our 3 year old. She wears them fairly regularly but certainly not daily. Out on our walk today and realised her wellies must be leaking as both of her feet were wet.
Bought unicorn wellies for my daughter in Feb, after a couple months these have all burst at the seams and her feet were soaking, also the unicorn horns snap off so easily too. Not impressed!
So glad we found this brand. We were first gifted a pair of wellies for my little girl last year from my mother-in-law and she fell in love with them. She would wear them everywhere because they they had their favourite animal on them (unicorn in case you're guessing). And yes it was rather difficult to explain why she had chosen that particular boot to wear for nearly every special occasion, but she she loved them so much how could we stop her. But, as feet tend to do at this age, she grew out of them and we had to replace them. In terms of shopping on their website, we received free delivery via because they were over £20 and they arrived quickly. Would definitely buy again as the quality is far better than others we've brought.
Took money for a sale, then emailed to say everything was out of stock. Still selling these items on their website though! So far, over a week and refund has not been issued. Poor service.
Take your money then email next day to say ALL items are now out of stock - what a CON - NEVER again .......
I bought 2 pairs of wellies for girls. Same colour on both but different size each pair Payment was straightforward. Wellies arrived very quickly packed in plastic bag. So far so good. Price good too as it was in sale. When I opened it, it was made from cheap rubber, each heel of different height on EACH boot and colour was different on each pair. Also the rubber lining on top part was split. I contacted them twice on Facebook and once on email. No reply for a week. So I opened a dispute on PayPal. £20.95 was the purchase including £2.95 postage. I called them on the day that PayPal refunded my money, just few minutes before PayPal decided in my favour. Spoke to someone called Linda. She said they changed their director and that their email was down. She wanted me to close the PayPal case and refund me £18.95. They don't refund postage she said. I said you have to,as goods were faulty. I didn't send it back coz I changed mind but coz it was cheap rubbish boots. Also if I would close the case and she wouldn't refund the money after me closing the case,there's no way I could reopen the case again. I'd lost it all. She was the rudest person ever. No customer service. Kept talking over me and kept interrupting me at all times. Btw. If she was not lying,they changed director, how would she know there is a case opened with PayPal. As only director could log in. That's what she said Don't buy from them. Boots stunk of cheap nasty rubber and had a grimy feel to it. It is cheap for a reason.
Chipmunks Footwear is a UK-based retailer specializing in children's shoes and accessories. The company focuses on providing a wide range of footwear options designed for comfort and support, ensuring that growing feet have the best possible care. Their product lineup includes casual shoes, formal footwear, and seasonal accessories, catering specifically to the needs of children at various stages of development. Targeting parents and guardians, Chipmunks Footwear aims to deliver quality products that prioritize both style and functionality. The company emphasizes the importance of well-fitting shoes to promote healthy foot development, making it a reliable choice for families looking for durable and fashionable footwear solutions. With a user-friendly online platform at chipmunksfootwear.co.uk, customers can easily browse and purchase their desired products, contributing to a seamless shopping experience in the shopping and fashion category.
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