Circet is a leading provider of telecommunications and infrastructure solutions in Ireland and the UK, specializing in fixed and wireless telecom services, transport technology, energy solutions, and data center management. The company focuses on building robust networks and infrastructure that facilitate connectivity for communities and businesses, ensuring efficient and reliable services across various sectors.
Circet's customer base includes telecommunications companies, transport agencies, and energy providers, all of whom rely on the company’s expertise to enhance their operational capabilities. Additionally, Circet emphasizes its commitments to health and safety, social responsibility, and sustainability, aligning its operations with industry best practices and community needs.
Circet receives a mixed response from customers, with a significant number expressing dissatisfaction. Many reviewers report issues with scheduling and communication, noting that technicians often fail to show up for appointments without any notification.
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Complaints about rude or unprofessional staff are common, with some customers feeling disrespected during interactions. However, there are positive experiences highlighted, particularly regarding the quality of work performed by certain engineers, who are praised for their professionalism and efficiency. Some customers commend the installation of fibre broadband and solar panels, indicating that when service is delivered as promised, it can be satisfactory. Despite these positives, the overwhelming sentiment reflects frustration with the company's reliability and customer service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.5
60
100%
-0.2
● Low
2.5 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2026.
Last 3 months
2.3▼ 0.2
12-month avg
2.5
All-time
2.5
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
2.3
3
Sep 25
2.3
3
Oct 25
3.7
3
Nov 25
2.7
7
Dec 25
1.0
3
Jan 26
2.6
5
Feb 26
3.4
5
Mar 26
1.0
5
Apr 26
3.7
3
May 26
3.7
3
Jun 26
2.0
4
Jul 26
1.8
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 22 positive reviews
Customer service41%
9 mentions
Professionalism27%
6 mentions
Delivery27%
6 mentions
Friendly staff27%
6 mentions
“I recently go solar panels installed in my home by Circet, From beginning to end I found the whole experience fantast...”
On “Customer service” · Jul 13, 2026
Top complaintsof 38 negative reviews
Customer service34%
13 mentions
Installation32%
12 mentions
Cancellation13%
5 mentions
Damaged13%
5 mentions
“Wow looks like the 2”
On “Customer service” · Jul 30, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
Overall rating and review count for this company and similar companies
Wow looks like the 2.5 star average is very generous.
Recently had a Circet technician out fixing my neighbours wifi and in doing so disconnected mine. I called Circet to be told that nope sorry thats not our problem. So in summation Circet technician comes, creats a fault that wasn't there when he came, Circet technician leaves, Circet say nope this isn't our problem good luck and nope we have no official complaints procedure and nope our managers our too busy to deal with an issue we created. Bravo Circet Bravo. Also keep in mind folks we are all paying for this wonderful service by way of NBI.
First appointment took day off work ,nobody shows , technician or nobody calls ye to say they wont make it . Get the run around for circet then make another appointment , yep nobody shows , no calls no nothing , eventually get someone to tell me tech will ring me . Yet another day taken off from work . Now tells me he propably wont make it ... Ridiculous shit overall service . Thanx
Engineer sent by BT, most patronising condescending 'engineer' ive met, spoke to me like I was 5 and an unhelpful manner and tone. Asked him to leave and showed him the door, wouldn't recommend Circet based on this experience
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A man from Circet just came round the back of my house in Kirkcaldy and accessed my garden without permission. He then proceeded to lay some kind of cable. I had previously heard the doorbell ring but I couldn’t get to the door. If he didn’t believe permission was NECESSARY, why did he bother? THIS IS TRESPASSING!!! Circet just broke the law.
Cancelled my broadband completely. Four times they cancelled and same today. Told they had no one in my area as person absent. Yet two vans of them managed to connected my neighbour beside me. Appalling service,
Don’t trust these people they don’t care about you.
I have experienced one of their fitters driving and from that experience I’d stay well away, 40+MPH down a narrow road by an infant school when the parents were collecting their children.
No regard for anyone, being a hot Friday afternoon I imagine he wanted to get to the pub regardless of the cost.
I moved into this house three weeks ago and the very first thing I did was arrange internet installation.
Sky told me that fibre needed to be brought to the property first. Fair enough. Circet came out, ran the fibre outside the house, and told me it would be about another two weeks before they install it to the house.
Fast forward two weeks. The engineer is scheduled to arrive before 4pm. No sign of him. I ring the company and they tell me they'll try to contact him. He eventually shows up at 4:15pm only to tell me he can't do the installation because he needs a "Bracket 57" to run the fibre into the house and he doesn't have one.
Then comes the best part.
He tells me he's actually the same engineer who ran the fibre to outside the property two weeks ago and that he had already informed the company he needed this bracket, so he has no idea why they sent him out.
Naturally, I wasn't impressed. After already waiting weeks, I was now being told it could be another two weeks before someone returned with the correct equipment.
So I got onto the company and gave them the full story. They contacted the engineer and checked his notes from the original visit. Turns out he never recorded any requirement for a bracket at all. He never put it in his notes, never flagged it, never told anyone. When they challenged him on it, he disputed it until they told him they were literally looking at his notes and would happily send him screenshots.
In other words, the entire delay was caused by his mistake, and then he tried to cover it up.
After more phone calls and a lot of pushing, they eventually found an engineer with the required bracket. My reward? Another 10 day wait for installation.
So here I am, over three weeks after moving in, still without broadband. I work from home and have been surviving on my phone hotspot the entire time. It's unreliable, slow, and absolutely not what I should be dealing with after multiple missed opportunities to get this sorted.
To top it all off, when I asked to speak to a supervisor, the customer service representative told me, "This isn't something a supervisor would usually handle."
I had to point out that, usually, engineers don't turn up to jobs without the equipment they need, fail to record critical information, and then try to blame someone else for the resulting delays.
I'm now waiting for a supervisor to call me back.
Absolutely appalling service from start to finish.
**Update:** After countless phone calls and a lot of persistence on my part, Circet have managed to bring the installation date forward from the following Monday to this coming Monday.
While I appreciate that someone has finally stepped in to improve the situation, it shouldn't have taken repeated complaints and escalations to fix a problem that was caused by their own engineer in the first place.
The fact remains that the original delay was entirely avoidable. The engineer failed to record that additional equipment was required, then claimed he had already reported it when he hadn't. As a result, I've been left waiting weeks for an installation that should have been completed much sooner.
Credit where it's due for finding an earlier appointment, but the overall experience has still been incredibly frustrating and far below the standard I'd expect.
Someone at Sky needs to take responsibility for using Circet to install their internet. The Circet guys arrived to install fibre internet to our next door neighbour. In doing so they snapped our fibre optic cable at the shared junction box. They refused to admit they had done the damage and became rude and aggressive when I told them it couldn’t have been anyone else as our internet went down as they were working in the junction box. I spoke to their supervisor when he arrived and he simply wasn’t interested. I phoned the company offices in Dublin. I was told that they couldn’t do anything and I should contact my own internet provider! (BT). When the Open-reach engineer came to repair it the following day, he showed me where the Circet guys had seemingly attached a rope to my fibre cable to pull their conduit through the channel, thereby snapping it. You only have to read all the negative reviews here on Trust Pilot to know that this is an all-round appalling company. Knowing that Sky are using them for installation would be enough to choose an alternative. If others are thinking the same, it must surely be costing Sky significant revenue.
Engineer did not call during scheduled 4 hour windw. He did not call to say he would be late. I called circet twice and they left messages with the Engineer. He eventually called and said he would arrive between 5.30 and 6. He never showed up and did not answer or return my calls. This company is a joke.
Really bad, not to mention rude, attitude today from a Circet employee I encountered who was digging a hole - not in the road, but in a verge at the side of the road - to erect a pole for Openreach. It would have been so simple for him to allow people local access without backing up and going around a detour, but no. Not allowed, no way. And just to prove his point, he got in his van and manoeuvred it so that it blocked the entire lane.
Way to go old man. I hope you sleep well tonight, job well done!
Destroyed our property for someone else's broadband connection.
We returned to our office at the end of January to find a black cable running up, along and down our walls (badly) and our yard smashed to pieces. We checked our CCTV to discover "engineers" hammering and banging our building to install broadband for our neighbours.
One of our members of staff spent a whole day trying to find a resolution to same. To no avail.
We were dealing with an unpleasant chap in the company called James Cummisky. The last communication I had with him he assured me 1. He was to apologise to my colleague for calling her a liar, when we provided footage of the said incident and proved him incorrect in his assertions and 2. That the damage done to our premises would be rectified. We received a visit from two of their quality engineers who sided wholeheartedly with us with regard to the quality of work and the damage done to our property. We did not authorise the company to be on our property, let alone smash up our yard, damaging our existing cabling and walls, nor did their engineers request permission for same as evidenced in our cctv footage of them.
We have spent the past 2 months trying to get a resolution but no one returns emails, no one answers their phones (except sales of course €).
Avoid this company like the plague.
Had to give 1 star because there are no lower options.
Customer service is diabolical. The cable installation could have been done better by a 5 year old. Circet manager supposed to contact us to sort problem out. Neither seen him or heard from him since issue raised 5 weeks ago but tells EE and Openreach he has been in touch. If you can AVOID please do. They are being paid under false pretences
Just had a really rude member of staff working on a property across from my house. I am disabled and park my car in front of my house so it's not far if I have to carry anything. This staffs van was parked outside the property the man was working on when I left my house to go shopping. On my return an hour later it was parked across my driveway. I asked him if he could move his ven, he stated two minutes, I waited in my car, he did not come from the property to move it. So I asked again, and went to my car, he then approached my car and stated it was a public highway and I had a trailer in my drive so he wasn't going to move it. I carried my goods into the house from across the road. I then knocked on the property door to speak to the lady, who also asked him if he could move it. At that point I told both of them twice I had osteo arthritis. I also have spinal arthritis. Hence the parking space in front of the house that I live in is essential. This member of staff was extremely rude to me and point blank refused to move his van. This company needs to respect other residents when working on a property and consider the needs of others, including those with disabilities. Appalling attitude from this man.
AVOID THEM IF YOU CAN BUT BEWARE EE PASSING OVER FAULTS!
Everything went wrong when engineer broke my tv.
No contact seems to be their way of dealing with complaints.
No help from EE who employ them.
NO tel no to contact Circet.
After many e mails - no reply.
JUST NO SERVICE, NO CONTACT, ZERO CUSTOMER SERVICE.
This review concerns property damage caused during work at a neighbour’s home, not an installation at my property.
On 26 June 2025, between 12:30 and 13:30, engineers contracted by Openreach (Circet) were carrying out fibre optic installation work at my neighbour’s address.
During this work, a cordless drill was dropped onto my roof, damaging slate tiles. I confronted the engineers immediately, but they refused to accept responsibility.
I have video evidence and the registration number of the van present at the time.
Despite reporting the matter to both Circet and Openreach, I have been left with a damaged roof and no resolution. The lack of accountability and communication has been extremely disappointing.
I am seeking appropriate compensation for the damage caused and a proper response from the company responsible.
They didn't turn up for the appointment. Call came 10 minutes after due to say the engineer didn't turn up today. Next appt. a week later the engineer turned up 2 minutes before end of slot with no prior call or anything and then asked me what to do.
Abusive staff entered property without notice or permission
A man with a large ladder suddenly just appeared in my garden. I asked what he was doing, “broadband” he said. I asked for details as we the landowners had not been informed of any work. He refused. I fetched my baby he had woken and I said they are welcome to do work but I needed more details and he refused and stuck his middle finger up me. I tried to contact the company but there was no answer.
The installer came out and for some strange reason installed our internet (we pay €50 a month to guarantee over 60meg) in the attic. Our previous company imagine had it in the hall and we had lightening quick speed. They withdrew services from our area, we are rural. We moved to sky who use Circet, the internet literally gave us 3meg. Moved to regional broadband and now get 6meg out of a thousand. The ceiling and insulation have completely blocked the internet. What an absolute imbecile. Every single IT/ internet savvy person is baffled as to why circet even do this, we have emailed 5x times, this has destroyed being able to work from home and we are relying on dongles which we now have to pay for until we get this sorted. Useless incompetent company, staff reply once and vanish, if they reply at all. I got the same “address and installation date please” twice and they never came back. The other 3 emails went unanswered. I am now looking into a solicitor for the loss of earnings and the lack of competence. This is ongoing 6 months and we have had enough. Avoid any company who uses circet.
Circet is a leading provider of telecommunications and infrastructure solutions in Ireland and the UK, specializing in fixed and wireless telecom services, transport technology, energy solutions, and data center management. The company focuses on building robust networks and infrastructure that facilitate connectivity for communities and businesses, ensuring efficient and reliable services across various sectors.
Circet's customer base includes telecommunications companies, transport agencies, and energy providers, all of whom rely on the company’s expertise to enhance their operational capabilities. Additionally, Circet emphasizes its commitments to health and safety, social responsibility, and sustainability, aligning its operations with industry best practices and community needs.
