Citizens Advice is a network of independent charities that provides free, confidential, and impartial advice to help people resolve legal, financial, and other problems. The organization offers guidance on issues such as debt, benefits, housing, employment, and consumer rights through local offices, telephone helplines, and online resources. Citizens Advice also campaigns on policy issues and provides evidence to government based on the problems people bring to them.
Citizens Advice receives high praise for its impactful service, with many reviewers highlighting the life-changing assistance provided in areas such as housing, employment rights, and immigration. Customers appreciate the knowledgeable advisors who offer thorough and professional guidance, often going above and beyond to help individuals navigate complex issues.
However, some reviews express disappointment with the phone service, citing long wait times and difficulties in getting through, which detracts from the overall experience. Additionally, a few users feel that appointments can be rushed, limiting the depth of discussion. Despite these criticisms, the majority of feedback reflects a strong sentiment of gratitude for the support received. Overall, Citizens Advice is viewed positively, with many finding it an invaluable resource during challenging times.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Non-Profit Organizations.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 13 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 23 |
12 reviews of Citizensadvice. Filter by what matters to you.
Good advice about family law matters but felt like I needed more time to discuss everything properly. The advisor did provide useful written information to take away though. Would recommend booking multiple sessions if you have complex issues.
The advisor was knowledgeable about consumer law and helped me understand my options with a faulty purchase. However, they seemed quite busy and I felt like I was being hurried along. The advice was solid but the service felt a bit impersonal.
The advisor knew their stuff and gave good practical advice about employment rights. Felt a bit rushed though - only had 45 minutes and there was a lot to cover. Still grateful for the free service.
Quick answers to the questions people ask most.
Citizens Advice offers free, confidential advice on a wide range of issues including debt, benefits, housing, employment, consumer rights, and immigration. We also provide support with form filling, representation at tribunals, and help navigating legal processes.
You can contact Citizens Advice through our national helpline, visit a local office, use our online chat service, or access self-help resources on our website. Phone numbers and local office locations vary by area, so check our website for your local contact details.
Yes, all Citizens Advice services are completely free of charge. We are a charity funded by government grants, local authorities, and donations, so there are no fees for any of our advice or support services.
Opening hours vary by local office, but most are open during weekday business hours and some offer evening or weekend appointments. Our online resources are available 24/7, and some helplines have extended hours.
This depends on your local Citizens Advice office - some accept walk-ins while others operate by appointment only. It's best to check with your local office or book online to avoid disappointment and ensure you get the help you need.
Yes, we provide comprehensive debt advice including help with priority debts, negotiating payment plans, and exploring debt solutions like debt management plans or bankruptcy. Our debt advisers can also help you understand your rights and deal with creditors.
Yes, Citizens Advice maintains strict confidentiality and will only share your information with your explicit consent or where required by law. All our advisers are trained in data protection and confidentiality procedures.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
In some cases, Citizens Advice can provide representation at employment tribunals, benefit appeals, and certain court proceedings. However, representation services vary by location and case type, so discuss your specific situation with an adviser.
Yes, Citizens Advice helps anyone living in the UK regardless of their immigration status or nationality. We provide advice on immigration issues, rights for non-UK citizens, and support accessing services you're entitled to.
Appointment waiting times vary by location and the type of advice needed, typically ranging from a few days to several weeks. Urgent issues like eviction notices or benefit sanctions are usually prioritized for faster appointments.
Citizens Advice is a network of independent charities that provides free, confidential, and impartial advice to help people resolve legal, financial, and other problems. The organization offers guidance on issues such as debt, benefits, housing, employment, and consumer rights through local offices, telephone helplines, and online resources. Citizens Advice also campaigns on policy issues and provides evidence to government based on the problems people bring to them.
