Nice crew and helpfull people looking…
Nice crew and helpfull people looking forward to work with them again

City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
City One Tourism & Travel receives overwhelmingly positive feedback, with many reviewers praising the exceptional service and meticulous trip planning. Customers highlight the professionalism and support provided by agents like Priyanka Mathew, Hameed, and Nimit Joshi, who ensure that every detail is managed effectively, from itineraries to hotel arrangements.
Reviewers frequently mention memorable experiences in destinations such as Europe, Kenya, and Azerbaijan, emphasizing the quality of guides and the overall organization of their trips. However, there is a notable complaint regarding a disorganized experience during a trip to Turkey, which contrasts with the otherwise stellar reviews. Despite this isolated issue, the majority of customers express high satisfaction and recommend City One for future travels. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 109 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 4.7 | 3 |
| Aug 23 | 5.0 | 1 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 109 most recent reviews.
“Definitely i will suggest priyanka and city one tour they r going beyond the boundaries too satisfy and give best se...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 109 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: City One Tourism & Travel is #1 of 5 on overall rating in this group.
109 reviews of City One Tourism & Travel. Filter by what matters to you.
Nice crew and helpfull people looking forward to work with them again
Amazing experience on Azerbaijan! All was coordinated very well, tours and transfers was very good, Hotel was perfect, we had a great time. Thanks Jade will contact again for our next holiday 😉
Namit Joshi Amazing service, quick response and the best part is Namit told me about offers upfront. I have been dealing with Namit for almost a year now
Went to Oman through this Travel Agency. I have no regrets. Best prices and packages and everything. Thanks to Amin Vhora for the huge support without you it was boring and difficult. Gofor this company! No cons.
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Amin vohra Perfect travel arrenger was taken care of my trip from start to end and each point was coverd while travel Thank you Hrishi jagtap
It was a great experience with city one. we booked Georgia package and it was amazing we enjoyed a lot and a special thanks to Amin Vhora for a amazing customer service.
From the booking until the return everything was taken care of so professionally. Appreciate all the efforts especially jade
I planned to visit Azerbaijan on custom made packages specific for Eid Holdiays. Many tour operators offer such packages but since I knew City One owing to their close proximity to my residence and prior visa related experience I explored more details from them. Right from beginning Ms Jade Mercado was extremely helpful in explaining package details and helping since I had to travel with 2 small kids. She offered flexible payment plans as well and clearly her priority was comfort of travelers it appears rather then closing the deal. We departed on day of eid and flight itenarary airline and hotel were very well planned. Civilized timings of flights were used and it helps with small kids. The hotel was a real 5 star by any standards. In just two days the wonderful local guide showed us all prominent places which by ourselves we may have taken a week to cover. All in all I was very satisfied with the trip and just wanna say that in trips everything cannot be perfect however the extra mile City One goes for customer care is commendable. Will wish to travel again with them
The facility provided was very good. Nimit Joshi was very helpful when it came to booking the services. He made sure that everything was smoothly done. Our driver Mr. Hussain was also very helpful and made sure to keep our comfort in mind. Overall a very good experience and would definitely recommend others.
I just came from Albania , i traveled with city one company for the third time and it is always amazing and organized specially for solo traveler like me . I appreciate all their efforts specially my trip advisor Jade Mercado who always there for me Thanks also for Explore Albania and their team as well.
thanks Jade Mercado for all the arrangements and getting us the best rate in the peak season! The overall experience was great! The tourist guide was very informative & interactive & didn’t make us feel bored even for a sec! All the other arrangements were perfect as well. It was one of the best experience I’ve had so far. I will soon book more flights with City One! 😊 Thanks for everything!
Thanks Ira for all the arrangements and getting us the best rate in the peak season! The overall experience was great! The tourist guide was very informative & interactive & didn’t make us feel bored even for a sec! All the other arrangements were perfect as well. It was one of the best experience I’ve had so far. Insha’Allah will soon book more flights with City One! 😊 Thanks for everything!
Nimit Joshi, took care of my last min travel needs and in less than 10mins he handed over my reservations to me at the lowest cost. i recommend this company for your travel needs in UAE they are the best i have experienced till date.
Had an extremely pleasant experience while planning for a customized tour of Georgia with them. A special mention goes to Mr. Nimit Joshi, who was very helpful and assisted us in every step. He was extremely accommodating, courteous, and always available for clarifying any doubts and answer to our requests at anytime of the day. The tour was well planned, greatly executed and every little aspect was well taken care of. Highly recommend them!!
A great service provided by Nimit Joshi. He was very responsive even on a weekend and the tourist visa was issued within hours - thanks Nimit for your cheerful professionalism.
City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
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