City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
City One Tourism & Travel receives overwhelmingly positive feedback, with many reviewers praising the exceptional service and meticulous trip planning. Customers highlight the professionalism and support provided by agents like Priyanka Mathew, Hameed, and Nimit Joshi, who ensure that every detail is managed effectively, from itineraries to hotel arrangements.
Reviewers frequently mention memorable experiences in destinations such as Europe, Kenya, and Azerbaijan, emphasizing the quality of guides and the overall organization of their trips. However, there is a notable complaint regarding a disorganized experience during a trip to Turkey, which contrasts with the otherwise stellar reviews. Despite this isolated issue, the majority of customers express high satisfaction and recommend City One for future travels. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 109 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review May 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 4.7 | 3 |
| Aug 23 | 5.0 | 1 |
| Sep 23 | — | 0 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 109 most recent reviews.
“Definitely i will suggest priyanka and city one tour they r going beyond the boundaries too satisfy and give best se...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 109 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | −1% | 1,014 |
Bottom line: City One Tourism & Travel is #1 of 5 on overall rating in this group.
109 reviews of City One Tourism & Travel. Filter by what matters to you.
The team at city one has been very professional and kind in helping us plan our travel, especially Ira, she handed our queries and concerns very professionally and her follow ups were on point. My wife and I loved the time we spent in Georgia, just because everything was planned and executed well by City one and their tea. I would high recommend them.
I had been to Serbia through City One Tourism and Travel in October 2021...I had an amazing experience right from inquiring about the destinations and packages to coming back from serbia..Miss. Jade, The staff from City One replied very quickly,she was friendly and helpful. Right from suggesting destinations within in the budget to bookings and planning itinerary according to our demands and comfort was effortless. We had 4 nights 5 days stay and we were able to cover maximum attractions with the transportation and guide arranged by Miss Jade. Also I would like to share that it was my birthday in October and to my surprise City One had arranged a small cake and flowers which really added to my day. I'm surely going to plan my holidays with City One Tourism and Travel in future. Thank you City One for fulfilling our expectations and making our holidays smooth and special. Highly recommended.
This tour provided us a good overview of the Georgia. Cityone staffs were very professional and responded very promptly to requests/questions. Guide they arrange was very helpful and he would go out of the way to ensure that the visit that the visit went smoothly. Over, a great visit thank you very much, tour operators.. Can't miss the hotels they provided it was very good and comfortable.
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Just recently, we travelled to Georgia and Azerbaijan for a holiday through CityOne and it was one of the best decisions we had made. All the excursions were very well organized by the team as we had a hassle-free itinerary along with very good tour guides organized for us. Thank you CityOne tourism and travel and the entire team for such a wonderful and memorable experience.
They arranged Armenia trip for us it was excellent experience
City One is the best travel agency you could ever ask for! They arranged for my Eid Holiday in Georgia and it was amazing! All details and inquiries were attended fastly and there was never a dull moment in my trip. It was a blast! From flight to airport transfer, everything went smoothly! I will definitely book for the coming Eid Al Adha holiday only with them 😍
I had a wonderful experience traveling to Serbia with City One. Mr Hameed was very prompt and professional to prepare the package and guide us. I will definitely recommend to my friends and family
I went to Kenya from City One in month of April. It was very well cordinated and we really enjoyed the whole trip. We saw all Big5 animals and our special request for the vegetarian meal was been managed at all time.
City One Tourism & Travel is a travel service provider that specializes in offering a range of holiday packages and travel solutions for individuals and families. The company operates through its website, cityoneholidays.com, where customers can explore various travel options, including vacation packages, hotel bookings, and guided tours. City One aims to cater to diverse travel needs, making it easier for consumers to plan their trips effectively. The target market for City One Tourism & Travel includes leisure travelers seeking affordable and convenient travel arrangements. By providing a user-friendly platform, the company facilitates access to various travel services, ensuring that customers can find suitable options for their desired destinations. With a focus on customer satisfaction, City One Tourism & Travel strives to enhance the travel experience for its clients through comprehensive service offerings.
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