Fantastic products and great service
Fantastic products and great service

Clairesbeautyshop is an online retail platform specializing in Afro hair extensions and accessories, catering to individuals seeking quality products for diverse hair types. The company's product range includes crochet braids, braiding hair extensions, wig caps, turban hats, and various types of wigs, including synthetic ponytail wigs and human hair weaves. Additionally, Clairesbeautyshop offers a selection of African wedding beaded necklaces and kids' headbands, providing options for both adults and children. Targeting a customer base that values haircare and styling, Clairesbeautyshop emphasizes the importance of cultural representation in beauty products. With a commitment to customer satisfaction, the company provides free shipping on orders over £20, making it an accessible choice for consumers looking to enhance their hair styling options. Through its diverse collection, Clairesbeautyshop aims to support the beauty needs of the Afro-centric community and beyond.
Clairesbeautyshop receives a mix of feedback from its customers. Many reviewers praise the excellent customer service, noting quick replies and prompt delivery, which contributes to a positive shopping experience.
Consumers express satisfaction with the quality of products, highlighting their fantastic offerings. However, there are critical concerns regarding order fulfillment, as one customer reported delays in receiving their order placed on November 23rd, with no updates by December 2nd. This issue suggests potential gaps in communication or logistics that could affect customer satisfaction. Overall, while the majority of reviews reflect a positive sentiment towards the service and product quality, the complaints about order delays indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.0 | 4 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Dec 2022.
| Month | Average | Reviews |
|---|---|---|
| Dec 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 4 most recent reviews.
“Excellent customer service, quick reply and quick delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.0 out of 5 (good) | 67 out of 100 | — | 4 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Clairesbeautyshop is #2 of 5 on overall rating in this group.
4 reviews of Clairesbeautyshop. Filter by what matters to you.
Over a year ago
Fantastic products and great service
Over a year ago
Excellent customer service, quick reply and quick delivery
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Fantastic products and great service
I placed an order with Claires Beauty Shop on November 23rd. Their website indicates a delivery time of 3 – 5 working days. By December 2nd I still hadn’t received my order so I sent an enquiry by email – I received no reply. I sent another email on December 3rd and still received no reply. Finally, after 8 working days with no updates or communication, I decided to cancel the order on December 4th. I emailed Claires Beauty Shop to inform them and ask them to refund my money, but they haven’t responded, and, as they haven’t responded to any of my communications, I’m not expecting a response. I've requested and received a refund from PayPal.
Excellent customer service, quick reply and quick delivery
Clairesbeautyshop is an online retail platform specializing in Afro hair extensions and accessories, catering to individuals seeking quality products for diverse hair types. The company's product range includes crochet braids, braiding hair extensions, wig caps, turban hats, and various types of wigs, including synthetic ponytail wigs and human hair weaves. Additionally, Clairesbeautyshop offers a selection of African wedding beaded necklaces and kids' headbands, providing options for both adults and children. Targeting a customer base that values haircare and styling, Clairesbeautyshop emphasizes the importance of cultural representation in beauty products. With a commitment to customer satisfaction, the company provides free shipping on orders over £20, making it an accessible choice for consumers looking to enhance their hair styling options. Through its diverse collection, Clairesbeautyshop aims to support the beauty needs of the Afro-centric community and beyond.
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