Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.0	60	100%		● Low

3.0 / 5 overall

60 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Nov 2025.

Last 3 months: 2.3▲ 0.3
12-month avg: 2.0
All-time: 3.0
Category avg: 3.9

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Trend	Reviews
CoinCasso Crypto ExchangeThis company	3.0 out of 5 (fair)	100 out of 100	2.9 out of 5 (fair)	1.9 out of 5 (poor)	—	60
Kraken	1.5 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.8 out of 5 (poor)	—	62
Kolo	4.6 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	—	25
TruBit	3.4 out of 5 (fair)	100 out of 100	—	—	—	20
CoinDelite - Latest Bitcoin News and Press Release	5.0 out of 5 (good)	33 out of 100	—	—	—	6

Bottom line: CoinCasso Crypto Exchange is #4 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 1.9).

Reviews

60 reviews of CoinCasso Crypto Exchange. Filter by what matters to you.

3.0ⓘ

Customer reviews (60)

1 review in the last 12 months

Write a review

George

1 review

Feb 4, 2022

There only fake positive reviews

There only fake reviews! This exchange is scam!

Report

Hossein Kashani

1 review

Feb 2, 2022

No problem to withdraw Coins

Hi, Still working nicely to withdraw, each month dollars 25 000. Besides that the CCX token price claiming up too. Good work guys.

Report

Fares Elmoslemany

1 review

Jan 24, 2022

Nice support💕💕

Report

DS Media

1 review

Jan 22, 2022

Cannot Withdraw Coins!

I am relatively new to coincasso, and I have already had a bad experience with their site. After doing some trades for a few days I attempted to withdraw funds to my coin base account. The site states it will take no more than 24 hrs, however after 24 hrs I had not received the funds. I then reported it to customer service. They opened a ticket to investigate the issue. After waiting another day with no response from IT. I contacted customer service again about this to get an update. One rep told me they are having problems with withdrawals and another told me it's because I used the USDT contract address instead of my wallet addresss. Which is an insult. I have made many successful deposits from other exchanges. I definitely used my wallet address. When I showed a screen shot of the address I used as proof. They totally ignored the screenshot and again deferred to saying IT is working on my ticket and please wait. Finally the refunds return to my coincasso wallet and I attempt the withdraw again to my coinbase wallet. The same thing happens again! The withdraw failed. It has been 5 days since IT has opened this ticket and I still do not have a resolution. The reps keep repeating the same thing. "A ticket is open be patient." Well at this point my patience has run out and I don't feel my coins are safe here. I will not deposit anything else until I know I can successfully withdraw my coins as well.This is very poor customer service!

Report

CoinCasso Crypto Exchange FAQ

Quick answers to the questions people ask most.

What is CoinCasso and what services does it offer?

CoinCasso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. The platform provides spot trading, advanced trading tools, and secure wallet services for cryptocurrency storage and management.

What cryptocurrencies can I trade on CoinCasso?

CoinCasso supports trading of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and numerous altcoins. The exact list of supported cryptocurrencies may vary and is updated regularly based on market demand and regulatory requirements.

How do I create an account and get verified?

You can create an account by visiting the CoinCasso website and clicking the registration button. The verification process typically requires providing personal identification documents and may take 1-3 business days to complete depending on your verification level.

What are the trading fees on CoinCasso?

CoinCasso uses a maker-taker fee structure with competitive rates that may vary based on your trading volume and account tier. Detailed fee information is available in the platform's fee schedule, which can be found in your account settings or on their website.

All 10 questions →

Is CoinCasso available 24/7?

Yes, the CoinCasso trading platform operates 24/7, allowing you to trade cryptocurrencies at any time. However, customer support hours may vary, and some banking-related services may be limited during weekends and holidays.

How can I contact CoinCasso customer support?

You can reach CoinCasso customer support through their help center, email support, or live chat feature available on their platform. Response times may vary depending on the complexity of your inquiry and current support volume.

What security measures does CoinCasso implement?

CoinCasso employs multiple security measures including two-factor authentication (2FA), cold storage for funds, SSL encryption, and regular security audits. Users are also encouraged to enable all available security features on their accounts.

Month	Average	Reviews
Feb 25	1.0	1
Mar 25	2.0	2
Apr 25	—	0
May 25	—	0
Jun 25	—	0
Jul 25	2.0	2
Aug 25	—	0
Sep 25	3.0	1
Oct 25	—	0
Nov 25	2.0	2

CoinCasso Crypto Exchange reviews & trust report

CoinCasso Crypto Exchange has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 29 positive reviews

Top complaintsof 29 negative reviews

How it compares

Reviews

Customer reviews (60)

There only fake positive reviews

No problem to withdraw Coins

Nice support💕💕

Cannot Withdraw Coins!

CoinCasso Crypto Exchange FAQ

What is CoinCasso and what services does it offer?

What cryptocurrencies can I trade on CoinCasso?

How do I create an account and get verified?

What are the trading fees on CoinCasso?

Is CoinCasso available 24/7?

How can I contact CoinCasso customer support?

What security measures does CoinCasso implement?

Alternatives to CoinCasso Crypto Exchange

Kraken

Kolo

TruBit

CoinDelite - Latest Bitcoin News and Press Release

The CrowdTrust Experience⭐

Facial recognition verification was not…

FUNDS NEVER ARRIVED IN THE WALLET

excellent service

Coincasso to innowacyjny projekt i…

Trust worthy app, great support

Dość ciekawa i prosta w obsłudze…

Giełda po sporych trudnościach…

A great project with great potential

Nothing but problems.

Super

Warning!

The Coincasso Exchange is a…

I have been using the Coincasso…

Great platform! Great company!

Excellent

Very good platform

How do I deposit and withdraw funds?

What is CoinCasso's refund and dispute policy?

Are there any geographical restrictions for using CoinCasso?

About CoinCasso Crypto Exchange