Columbus McKinnon is a global manufacturer and supplier of material handling equipment and systems. The company designs and produces hoists, cranes, rigging tools, and engineered lifting solutions for industrial applications across various sectors. They serve customers worldwide with products and services focused on safe and efficient material movement and positioning.
Reviewers generally appreciate Columbus McKinnon's commitment to safety and the quality of their lifting equipment, noting that products like hoists and cranes perform reliably in demanding environments. Many customers highlight the thoroughness of safety documentation and the robust nature of the equipment, which meets industry standards.
However, there are some recurring complaints regarding recent orders, with a few consumers expressing disappointment over cosmetic damage and missing components upon delivery. Additionally, the online ordering system is criticized for being unintuitive, making it difficult to find specific parts. While the equipment is recognized for its quality, some reviewers mention that the pricing is on the higher side compared to competitors.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 |
12 reviews of Columbusmckinnon. Filter by what matters to you.
6 months ago
We've been using their overhead cranes and hoists for about a year. The equipment handles our daily operations without problems and maintenance requirements are reasonable. Sales team was knowledgeabl... See more
6 months ago
Products work as advertised but nothing exceptional. Delivery was on time and installation instructions were clear. Price point is higher than some competitors, but the quality seems to justify it. Wo... See more
6 months ago
Been using their wire rope hoists for several months now. Quality is consistent and the equipment feels robust. Customer portal for ordering parts is user-friendly.
6 months ago
Their commitment to safety is evident in both product design and documentation. The load testing certificates and compliance materials are thorough. Our safety inspector was impressed with the quality... See more
Quick answers to the questions people ask most.
Columbus McKinnon is a global leader in material handling solutions, offering hoists, cranes, rigging tools, and engineered lifting systems. They provide products and services for industries including manufacturing, construction, energy, and entertainment.
Business hours vary by location and department. Most corporate offices operate Monday through Friday, 8:00 AM to 5:00 PM local time, though customer service and technical support may have extended hours.
You can reach customer service through their main website contact form, by calling their toll-free number, or by contacting your local sales representative. Many locations also offer live chat support during business hours.
Yes, Columbus McKinnon provides comprehensive training programs for their lifting and rigging equipment. They offer both on-site and facility-based training courses, including safety certification programs.
Warranty terms vary by product type and application. Most standard products come with a limited warranty covering manufacturing defects, typically ranging from 1-3 years depending on the specific equipment.
Yes, they offer comprehensive maintenance and repair services through their network of authorized service centers. Services include preventive maintenance, emergency repairs, inspections, and parts replacement.
Absolutely. Columbus McKinnon's engineering team specializes in creating custom-engineered lifting solutions for unique applications. They work closely with customers to design systems that meet specific operational requirements and safety standards.
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We've been using their overhead cranes and hoists for about a year. The equipment handles our daily operations without problems and maintenance requirements are reasonable. Sales team was knowledgeable during the selection process.
Products work as advertised but nothing exceptional. Delivery was on time and installation instructions were clear. Price point is higher than some competitors, but the quality seems to justify it. Would consider them again for future projects.
Been using their wire rope hoists for several months now. Quality is consistent and the equipment feels robust. Customer portal for ordering parts is user-friendly.
Their commitment to safety is evident in both product design and documentation. The load testing certificates and compliance materials are thorough. Our safety inspector was impressed with the quality of their chain hoists.
Their engineering team helped us design a custom lifting solution for our facility. The consultation process was thorough and professional. Installation went smoothly and the system has exceeded our performance expectations. Worth every penny.
The lifting equipment performs well in our facility, but their online ordering system could use an update. It's not very intuitive and finding specific parts can be challenging. Phone support is helpful when you can get through.
Columbus McKinnon products are definitely high quality, but you pay a premium for the brand name. Their electric hoists have been running smoothly in our warehouse for two years without issues. Installation support was helpful, though scheduling took longer than expected.
Columbus McKinnon has earned their reputation in the lifting industry. Their products consistently meet safety standards and perform reliably in demanding environments. Technical documentation is comprehensive and their training programs are valuable for our operators.
We use their chain hoists in our manufacturing facility and they perform well under heavy use. The equipment is durable and meets all safety standards. Only complaint is that their customer service can be slow to respond during busy periods.
Had high expectations based on their reputation, but our recent purchase arrived with some cosmetic damage and one component was missing. Customer service eventually resolved it, but the process took two weeks and required multiple phone calls.
The lifting equipment itself is solid and well-built. However, we had some issues with delivery delays on our last order, and the sales rep wasn't very communicative about the status. When we finally received everything, the products met our expectations.
Columbus McKinnon has been our go-to supplier for lifting equipment for over three years now. Their technical support team is knowledgeable and always responds quickly to our questions. The quality of their hoists and rigging equipment is top-notch, and we've never had any safety issues. Pricing is competitive and delivery times are reliable.
Columbus McKinnon serves a wide range of industries including manufacturing, construction, mining, energy, aerospace, automotive, and entertainment. They provide specialized solutions tailored to each industry's unique lifting and material handling needs.
You can request quotes through their website's quote request form, by contacting a local sales representative, or by calling their sales department directly. Be prepared to provide details about your specific application and requirements.
Yes, Columbus McKinnon works with various financing partners to offer flexible payment solutions for equipment purchases. Options may include leasing, rental programs, and traditional financing arrangements depending on your needs and qualifications.
Columbus McKinnon is a global manufacturer and supplier of material handling equipment and systems. The company designs and produces hoists, cranes, rigging tools, and engineered lifting solutions for industrial applications across various sectors. They serve customers worldwide with products and services focused on safe and efficient material movement and positioning.
