Concept2 is a business services company that likely provides consulting, strategic planning, or specialized professional services to other organizations. The company may focus on helping businesses develop new concepts, improve existing processes, or implement strategic initiatives. Based on the name, they potentially offer services related to business development, innovation consulting, or organizational transformation.
Reviewers generally praise Concept2 for the quality and performance of their rowing machines, often describing them as "best in class" and "worth the investment." Many customers appreciate the durability and smooth operation, making them ideal for serious training and CrossFit applications. The machines are noted for their excellent build quality and minimal maintenance needs, with some users highlighting the effective online community features.
However, there are criticisms regarding the perceived overrated nature of the products, with some individuals finding the seat uncomfortable for longer workouts and questioning the high price point. Additionally, a few customers experienced delays in delivery and parts availability, though they acknowledged the responsive customer service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 0% | 43 | |
| 2.4 out of 5 (poor) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 25 |
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Quick answers to the questions people ask most.
Concept2 specializes in indoor rowing machines, ski ergometers, and BikeErg stationary bikes. They are best known for their Model D and Model E rowing machines, which are widely used in gyms, CrossFit boxes, and homes worldwide.
Customer service is available Monday through Friday from 8:00 AM to 5:00 PM Eastern Time. You can reach them by phone at 1-800-245-5676 or through their online contact form.
Yes, Concept2 provides a 5-year warranty on the frame and a 2-year warranty on the monitor and moving parts. The warranty covers manufacturing defects but does not cover normal wear and tear or damage from misuse.
Yes, Concept2 offers a comprehensive selection of replacement parts and accessories through their website and authorized dealers. Most common parts like handles, seats, and chains are readily available for purchase.
Concept2 equipment is designed for easy self-assembly with included instructions and tools. While they don't offer installation services directly, many fitness equipment retailers and independent technicians can provide assembly assistance.
Returns are accepted within 30 days of purchase for unused equipment in original packaging. Customers are responsible for return shipping costs, and a restocking fee may apply depending on the retailer's specific policy.
Financing options vary by retailer, as Concept2 sells through authorized dealers rather than direct sales. Many retailers offer payment plans or financing through third-party providers like Affirm or PayPal Credit.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You can use the dealer locator tool on the Concept2 website to find authorized retailers in your area. Simply enter your zip code or city to see nearby stores that carry Concept2 products.
Yes, Concept2 offers extensive online resources including workout videos, training plans, and technique guides on their website. They also provide educational materials for gyms and fitness professionals who use their equipment.
Regular maintenance includes wiping down the equipment after use, checking the chain tension monthly, and lubricating the chain every 50 hours of use. Detailed maintenance instructions are provided in the user manual and on their website.
Concept2 is a business services company that likely provides consulting, strategic planning, or specialized professional services to other organizations. The company may focus on helping businesses develop new concepts, improve existing processes, or implement strategic initiatives. Based on the name, they potentially offer services related to business development, innovation consulting, or organizational transformation.
