Everything was 1st class
Everything was 1st class

Consumer Choices is a consumer electronics retailer that offers a selection of electronic devices and technology products. The business likely provides customers with various options for purchasing items such as smartphones, computers, audio equipment, and other electronic accessories. They focus on helping consumers find suitable technology solutions for their personal and household needs.
Consumer Choices receives a mixed response from its users, with a notable portion expressing dissatisfaction. Many reviewers highlight the helpful and friendly staff, praising their professionalism and support in navigating complex issues, particularly in debt management.
However, a significant number of complaints focus on the website's functionality, with users frustrated by being redirected to broadband offers instead of energy comparisons, leading to perceptions of the service as a money-making scam. Additionally, some customers report persistent and unwanted calls from the company, which adds to their frustration. While there are commendations for the quality of service from certain representatives, the recurring issues with the website and customer outreach overshadow these positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 1 |
| Feb 24 | 1.0 | 1 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Friendly, courteous advice”
“I thought this website would be like a car insurance comparison”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Consumer Choices is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 2.8).
60 reviews of Consumer Choices. Filter by what matters to you.
Conversation started off really well, talked about different providers, lots of discussion regarding BT. I honestly thought I had agreed a plan with BT, and then realised TalkTalk was being mentioned so I queried that & was told that BT would be installing the system. After that I felt everything was being rushed so I wouldn't change my mind. I was concerned because I have friends that had problems with TalkTalk. A couple of days later my current provider called and negotiated a better deal than the plan I already had with them. Trying to cancel TalkTalk proved extremely difficult, I spoke with 3 different call handlers and couldn't understand any of them. I eventually resorted to messaging via Facebook and got confirmation that the contract was cancelled.
I don’t no wot to say
Quick answers to the questions people ask most.
Our store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Yes, we offer price matching on identical products from authorized retailers. Please bring proof of the competitor's current advertised price, and we'll match it at the time of purchase.
We accept returns within 30 days of purchase with original receipt and packaging. Items must be in new, unused condition, and some restrictions apply to opened software and personalized items.
Yes, we offer technical support and professional setup services for most electronics. Our certified technicians can help with installation, configuration, and troubleshooting for an additional service fee.
We accept cash, all major credit cards, debit cards, and digital payments including Apple Pay and Google Pay. We also offer financing options through our store credit program for qualified customers.
Yes, we offer extended warranty plans that go beyond manufacturer warranties. These plans cover repairs, replacements, and technical support, with options ranging from 1-4 years depending on the product.
Yes, you can order items online and select store pickup at checkout. Orders are typically ready within 2-4 hours during business hours, and we'll notify you when your order is ready.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent friendly on phone very satasfied
Very helpful
Very helpful, well mannered
Good customer service but still haven't received my router 3
You did not recommend the cheapest!
ON 9 august you are coming to install in 23 siddall street our no Can I know please
Nice fella I spoke to on the phone! Don't like pushy people but this guy was very professional changed my broadband within hours got a email from talk talk saying how sorry they are to see me go! So really a quick transition got me a great price saving me £16 p/m and will switch over to new broadband provider within 2weeks well happy 😊
Really helpful
I had a great representative... Named lauren. So polite, interactive in conversation & was able to sort my requirements.. Give her a pay rise
Only reason I come to you is cause your cheapest
The customer service agent Sam is a dubious agent trying to force a deal on innocent customers
The gentleman and lady I spoke to were very polite, however they tried selling me a more expensive broadband package even though I told them what speeds i needed and that it was finding the cheapest provider at that price. I was then transferred to someone else who was very insistent and tried getting me signed up to a slower speed package, kept being very insistent and to be honest it was hard trying to get him to leave me alone, especially after i mentioned 3 times I want to think about it.
Yes, we accept trade-ins on select electronics including smartphones, tablets, laptops, and gaming consoles. Trade-in value depends on the device condition and current market demand.
You can reach our customer service team by calling (555) 123-4567, emailing support@consumerchoices.com, or visiting our store. Our phone support is available during store hours.
Yes, we offer local delivery for large items like TVs and appliances within a 25-mile radius. Delivery fees vary based on distance and item size, and we can schedule delivery within 3-7 business days.
Consumer Choices is a consumer electronics retailer that offers a selection of electronic devices and technology products. The business likely provides customers with various options for purchasing items such as smartphones, computers, audio equipment, and other electronic accessories. They focus on helping consumers find suitable technology solutions for their personal and household needs.
This profile hasn't been claimed by the business owner.