Agent was very patient and worked well…
Agent was very patient and worked well with me, very friendly as we were going through multiple changes

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Agent was very patient and worked well with me, very friendly as we were going through multiple changes
It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!
The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.
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Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.
This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.
All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.
the agent was knowledgeable and very helpful
Kevin Davis has booked over 15 cruises for us and he is FABULOUS! Answers our calls, finds the deals, gets the perfect staterooms and has an awesome personality to boot. He is why we book with cruises.com.
Great place to book. Easy. Same price is everywhere else.
I had to use this site because my parents were using it to plan a group vacation. It was okay at best. The pricing differentials were extremely unclear.
Very misleading advertising! States one thing in their specials but doesn't apply when actually book. They have a lot of gotchas.
We wanted a cruise, but feared it was sold out, bc we were having trouble processing the purchase online. We called. Tianna solved all of our problems!
The website is easy to use and when necessary, calling is always a nice experience because they are super nice and helpful.
The value they offer is on the very low end of what is offered by other agents. On top of that, as another reviewer said, their value is also watered down even more by charging $25 upfront just to book the cruise through them. I usually use another agent but thought I would give cruises.com an opportunity to earn my business. This will be the first and last time I use them based strictly on value. The agent was nice and helpful, but the company policies are not client friendly. I booked multiple cabins and had one that required cancellation due to cruise line policy regarding pregnancy. There was nothing I could do about the cancellation. The cruise line gave me a full refund, cruises.com charged me $100. At this point, I have $0.00 value offered after all the charges to book 3 cabins and then cancel 1. Heck, I could just go through Costco with no charges to book or cancel and get a couple hundred dollars in Costco rewards. Looks like I'm going back with my other agent, should have never changed in the first place based on the fees I'm having to pay to book our cruise.
Worked with Taylor. She was very knowledgeable with all the options and answers to all my questions and concerns. Booking didn't take long.
Was able to book exactly what I needed and the online information was always correct. Their support, both before and after purchase was really good and knowledgeable
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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