Chat with a real person.
Chat was with a real person from the start and he was able to quickly guide me through the steps and answer my questions.

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Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Chat was with a real person from the start and he was able to quickly guide me through the steps and answer my questions.
I had been looking for months for a cruise to surprise my husband on his. 50th birthday but I was getting overwhelmed with all the choices. I finally had a pretty good idea but kept putting off the actual purchase. Finally the day of his birthday I realized I ran out of time and googled cruises. Cruises.com was a top choice and I went through them. The process was easy to narrow it down to what I was looking for and I had 2 tickets booked in just minutes. I will definitely use them in the future for other cruises.
It was great to compare all the room options and prices in on list to tailor to what works best for our trip. I felt I was able to upgrade my room and understand what comes with it, where located and choose add-on packages if I wanted them. I felt I got a better deal with weighing the options vs limited choices from other websites.
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I like the fact that we DID get the cruise that we wanted !
I really like working with Eric! I had scheduled a cruise last year but had to cancel because of an injury, so was really happy I could book a new one with him next July. He’s attentive and great at keeping in contact! I will be booking a new cruise with him soon for a cruise with friends next November.
when I called the representative was very nice, cooperative and very helpful. I explained that I am interested in going on a cruise with my family for vacation. She found the best deals for me. I was very pleased with the price she got me. Thank you Kiki
All I did was make a reservation facilitated by an agent. I had done most of the work myself beforehand. He was pleasant and answered my questions.
Blue was a very helpful and kind customer service rep.
The representative that I spoke to me!!!She was amazing!!! Thank you!!
Fantastic.. 100% knowledgeable, best agent ever... Fallon, took care of everything even our dinning time and table will use again for sure
It was wonderful working with my travel agent and finding the perfect cabin for my cruise. Jeannie was so helpful and friendly! We had a great time booking my cruise! Thank you so much, Jeannie! I will definitely be booking another cruise with her!
Booked the wrong day cruise. Asked for September 24 on MSc from Miami and got booked on 17 th. My email to the sales representative showed that clearly. I took an hour and half of my time to get it changed.your customer service did a very good job of getting it changed to right date.all happened sep3&4. Aggravated customer,has never happened to me in last 30 years of cruising. Stil have not received the confirmation for 2nd cabin..something is missing
Easy to complete .
Vivian Ward did an amazing job helping me choose the right cabin and was very pleasant to chat with.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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