CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Robin was amazing this is actually the second cruise that I've booked with him the first one we had a big group that each of us in the group worked with Robin and he was amazing the process was easy and the perks are always better than going just through The Cruise Company themselves.
We booked many cruises with Jenifer Thomas. Every time she gives us the maximum onboard credit as tremendous knowledge of the cruise ships, the cruise industry.
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First time booking with Cruise.com! Customer service experience was great and Awesome stress free Customer booking experience! Will definitely recommend.
I booked a room with a balcony and king bed and got a room without a balcony and twin beds. Want a refund. Didn’t get what I paid for.
Personally I would recommend to avoid booking through Cruises.com. They seem to have little to no pull with cruise lines, as you would through a travel agent or the cruise line itself. I was seeking to change to an earlier date, which being told by many who have cruised previously and other travel agents, that they've been able to accomplish. Cruises.com was not able to make anything happen. Royal Caribbean wouldn't do anything but refer me back to Cruises.com. My recommendation, book through a travel agent instead.
I had talked to Heath and was special in telling us all about the dog cruises on the dates we wanted and looking for suits and balconies ans going out of Orlando We appreciate him in answering all of our questions since it has been five years since our last trip We would highly recommend him
This company charges you a NON-REFUNDABLE $25 fee just for booking and a $100 NON-REFUNDABLE fee if you have to cancel (even if there is no cancellation fees from the cruise line). They have "offers" that are more difficult to redeem than a kidney. There are plenty of travel agents that don't soak you with extra fees.
Jeannie McDougald did all she could to make my cruise date successful
No value added for certain cruise lines. Good for viewing options but no benefit for booking with certain lines (Disney.)
Very helpful explain everything in details Great personality over the phone.
Very professional
Easy to use straightforward
Cruises.com is my go to when I’m thinking about booking a cruise. Melissa Lemke is very educated, informative, efficient and always searches for the best accommodations based on my specific wants and needs. I highly recommend 💕
$24.99 is non-refundable even the cruise is cancelled. I used travel agents and found it was the worst experience during Covid era. They are middle person - they have to contact cruise companies to even get a simple answer! I think they jack up the price so that they can claim "freebees". Learned enough - book directly with the cruise line.
I already know cruise itinerary I wanted, made reservation by phone, agent was fast and clear, included good tips. Keep up the great service.👍 👏
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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