Tiffany was knowledgeable
Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.

CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
Cruises.com receives a largely positive reception from customers, with many praising the knowledgeable and helpful agents who assist with bookings. Reviewers frequently highlight the ease of booking and the competitive prices offered, noting that the website is user-friendly and provides a wide range of options.
Agents like Rachel and June Cook are commended for their thoroughness and support, making the booking process stress-free. However, some customers express frustration over issues such as unfulfilled promises regarding onboard credits and difficulties faced by certain legal residents in booking cruises. Additionally, there are complaints about agents being unresponsive at times. Despite these concerns, the overall sentiment remains positive, with many customers expressing satisfaction with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 490 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 4.7 | 6 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 3.8 | 4 |
| Feb 25 | 4.0 | 5 |
| Mar 25 | 4.9 | 7 |
| Apr 25 | 2.0 | 4 |
| May 25 | 5.0 | 6 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 490 most recent reviews.
“My agent was very knowledgeable, helpful, pleasant, friendly and very thorough”
“Had to pay additional fees to select a cabin”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.7 out of 5 (good) | −6% | 490 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: cruises.com is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.7).
490 reviews of cruises.com. Filter by what matters to you.
Tiffany was knowledgeable, helpful, and explained that she would submit requests for a code that wasn't being taken in the reservation.
Robin Schafer at Cruises.com is now our go to person when we want to book a cruise. He is very pleasant and thorough and has surpassed our expectations each time. We often compare *many* cruises and he happily helps us with that, whereas agents with a different website often got grumpy during our past booking attempts.
I called Cruises.com, my TRAVEL AGENT to get assistance with buying a transfer from the airport to the pier and back again. Was not offered an opportunity to buy the transfer at the time of booking on their website. I couldn't login (scary, no?) and got a message to call. The rep told me to take an Uber because he could not sell me a transfer. What use is a travel agent if I have to call the cruise line myself for everything?
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We had to cancel due to a child illness. I spoke to one representative that told me they have the ability to waive the cancelation fee since I'd been a previous customer and had never canceled before. Since the cruise was booked by my husband, I was told he'd have to call back and complete the cancelation....when he did the representative would not honor the waiver request stating we should have bought the insurance. We will never book through this company again.
Kiki was very helpful in setting up a cruise for some first time cruisers with budget and scheduling limitations. She was very friendly and professional and got it all set up.
Sara was extremely helpful and helped me book my trip. Period
Excellent customer service help with booking.
I had to talk to different people in cruise.com to get the best cruise trip with my dates and finance. They were all very helpful especially Ms Krista did a great job even staying after her duty time explaining and helping to find the best cruise.
Kathy was really friendly and helpful and made the process easy. She knew the answers to my questions and I feel really confident in the purchase of our cruise. I really appreciate the fact that Kathy never tried to rush me or pressure me, she gave me the time I needed. She is an absolute pleasure to work with!
I booked 2 cabins and they need to be paid separately. I paid for the first room and while paying for the second one, apparently they had some technical issues what costed a delay and the price when up for $200. According to them, the prices come directly from the cruise line so it was nothing to be done about it. Horrible. It cost me more money.
Tonya was absolutely perfect! She made the process so easy and understandable. This is our first cruise and we are so excited. Don't hesitate to use this service! Very Happy customers!
Cruises.com is a rip-off. I booked my flight throught the cruise line directly. When Cruises.com found out they demanded $280 fee which I refused to pay so they threatened to cancel my cruise, which I had already paid for and said they are going to charge me a cancellation fee even though the contract says no cancellation fee for another week. Cruises.com said that in the fine print, the deadlines are a week earlier and they have the right to cancel my trip, that I paid for, because I refuse to pay a 10% booking fee they added to flights that they did not set up, I did not order through them, and they had no part in.
Well! I used to book with the cruiseline but I found cruises.com and gave it a shot! I was skeptical at first but I took the time and did some research and found out it was legit! So! I booked a cruise with them offering so much more than the cruise line and even at a cheaper price! So far so good! I had 1 great experience! And already had booked 3 more using cruises.com, prices can’t be beat!
Very easy to book saved me money, will use you again!
The initial booking with Greg was good and he was helpful and friendly. During our conversation, I asked several times if there are any cancelation fees which he kept telling me no as long as I cancel before August of 2024. I have been caught in that trap before. After booking our cruise, I was contacted by the Cruise company that they had changed the itinerary and was no longer going to one of the spots I wanted to go to. After talking to my husband, I called Cruises.com and let them know the itinerary was changed and I wanted to cancel that cruise. I spoke with Desiree at ext. 33563 who was very condescending and had no empathy after she informed me, they were going to charge me 124.99 to cancel the cruise. I explained to her that this was never brought up even after I asked directly several times about a cancellation fee. She kept talking over me and her tone of voice was as if she was talking to a child. She would not let me speak to a supervisor and told me I had to call back if I wanted one. No customer service skills, rude, and could care less as long as she is getting paid. I called back and spoke to another female who was polite and advised the supervisor wouldn't even listen to the tapes unless it was a $300.00 loss or more. In today's world and with inflation, $125.00 is not a small chunk. I book way ahead of time so I can enjoy some luxuries in life. They said the $100 could go to a future booking with them but that is not an option after the way Desiree acted. The $100 is hidden in the contract you don't see until after you book with them along with another $24.99 fee.
CrowdTrust is a review platform designed to facilitate consumer feedback and insights for various businesses and services. By allowing users to share their experiences and rate their interactions, the company helps potential customers make informed decisions based on real-life reviews. The platform aims to enhance transparency and trust between businesses and their clientele. Targeting a wide range of industries, CrowdTrust serves both consumers looking for reliable service evaluations and businesses seeking to improve their reputation and customer satisfaction. The platform's user-friendly interface encourages engagement, making it easy for individuals to contribute their thoughts on products and services. Through aggregated reviews, CrowdTrust provides valuable data that assists users in navigating their purchasing decisions effectively.
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