Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
Cuckoo Broadband receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the excellent customer service, noting that representatives like Tushar, Samiksha, and Arshad provide clear explanations and prompt assistance, often resolving issues quickly.
Consumers appreciate the patience and friendliness of the support team, which enhances their overall experience. However, there are a few complaints regarding internet outages, with some customers expressing frustration about being without service for extended periods. Despite these occasional connectivity issues, the majority of feedback reflects a high level of satisfaction with the service provided. Overall, Cuckoo Broadband is viewed positively, with a strong emphasis on customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Really good customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Cuckoo Broadband is #1 of 5 on overall rating in this group.
60 reviews of Cuckoo Broadband. Filter by what matters to you.
Aaliya answered all my questions in a timely manner and was ever so polite. my mind was put to rest knowing someone has great knowledge in a subject I do not understand. I could not recommend anyone better for this service, thank you again great work Aaliya
Great service from Tushar in providing me good clear product information and giving me the best renewal price. Happy to stay with Cuckoo as service and product is best on market. Thank you
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Had quite a few problems but I will say they have now been sorted. It has taken time but it is now working. Thanks to Arshad and everyone else that has helped.
Great customer services by Ankit
Surya was brilliant. He got my Internet up & running in a jiffy. Being a technophobe i do worry when computers etc go wrong but he was clear & very knowledgeable. He guided me on what to do with the patience of of a saint. Thank you again Surya
KJ was very pleasant and assisted me with my issue today very quickly
Very helpful and understanding of our situation full of help and advice
Very helpfull and clear instuctions customer service was brill KJ
all good thanks to Yashka KJ
So even tho we have had a bad time with some technical problems and we will be leaving the provider, today I had a lovely chat with Sam and he was very understanding and made a stressful time a little less stressful.
Kiran was really helpful and sorted the problem straight away.
Always had good customer service, especially from a representative named Aaliya.
Nicki tested our internet speeds, but did not consider that my access was via data. i asked my son for help, and he was very good, but had his work to do. He suggested i let Ricky know that wired connections work, but not wireless connections. I phoned cuckoo again, and Ricky answered. when he realised the wi-fi was not working, her sorted that out. It would have been resolved quicker if he had considered that from our earlier conversation in our first conversation. Wi-fi is now working again and our devices are now connected,
Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
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