Fast customer service
My service had been cut off, cuckoo was fast to fix the problem and friendly on the phone
Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
Cuckoo Broadband receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the excellent customer service, noting that representatives like Tushar, Samiksha, and Arshad provide clear explanations and prompt assistance, often resolving issues quickly.
Consumers appreciate the patience and friendliness of the support team, which enhances their overall experience. However, there are a few complaints regarding internet outages, with some customers expressing frustration about being without service for extended periods. Despite these occasional connectivity issues, the majority of feedback reflects a high level of satisfaction with the service provided. Overall, Cuckoo Broadband is viewed positively, with a strong emphasis on customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Really good customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Cuckoo Broadband is #1 of 5 on overall rating in this group.
60 reviews of Cuckoo Broadband. Filter by what matters to you.
My service had been cut off, cuckoo was fast to fix the problem and friendly on the phone
Quick, understanding and helped me efficiently. Very polite and helpful service from sj
I have been without the Internet since Wed.16th and an engineer was due to come on Tuesday 22nd but didn't turn up. I wasn't happy as I stayed in all day for nothing! When I rang to complain the lady was very apologetic and booked me a slot for Monday 28th. My husband has had a stroke and we are both well into our 80s and we rely on the landlines for contact with doctors etc as they all use that no. I hope this can be sorted out on Monday
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
KJ was absolutely wonderful in dealing with my questions and he very well.. amazing service.
This 5 star review is for customer service rep Sam who resolved an issue that had been dragging on for several months. For Cuckoo I would give 1 star. I had cancelled my contract with Cuckoo but continued to be charged for 3 months, this was partly my fault as I hadn't noticed charges on my bank statement. I was also told at the time of cancellation that there was no need to return equipment. When I contacted Cuckoo I was told that I would have to wait until the next payment was taken and then contact them again. I also received several emails informing me that I needed to return equipment otherwise I would be charged, despite being previously advised this was not necessary. I stated that as this was their error they should be contacting me. This was agreed but I never received a phone call so I had to recontact. This was when I spoke to Sam who quickly resolved the issue for me and I received a refund and no charge for non return of equipment.
Tasmia was fantastic today, Polite, eager to help fast and just a ray of sunshine in your customer service department, If all customer service helped in this way and gave the care and attention Tasmia did it would be a business game changer well done Tasmia and cuckoo. Regards Lee.
Ricky helped us connect to our internet very quickly, only a few minutes and it was sorted
Ricky helped me and solved the issue in less than 5 minutes. Tushar was also very helpful and provided very good service
Aniket was very helpful with going through renewal options and made the process seamless
I was connected to a lovely lady called KV today who was extremely compassionate and helpful when calling about hardships. She went above and beyond to get me help and support. Cuckoo are a great company not only for broadband services (the only service I’ve had great WiFi connection consistently within my area) but for their care and concern for their customers with their support team. Cannot recommend highly enough.
AnuragM Sorted problem easily
Great service and support from Aniket when I reached out with a technical issue
Ricky, was very helpful. Very patient and gave clear, easy to follow instructions.
Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
This profile hasn't been claimed by the business owner.