Ripped off.
Product ordered, payment processed, and still waiting. It's been 2 weeks and no response to multiple inquiries. DankGeek will never get my business or recommendations.

DankGeek.com is an online headshop specializing in a wide range of smoking and vaping products. The company offers an extensive selection of bongs, dab rigs, hand pipes, vaporizers, and accessories designed for both casual and seasoned users. With a focus on quality and affordability, DankGeek provides customers with a variety of options, including American-made glass products and innovative designs. Targeting enthusiasts of smoking and vaping culture, DankGeek caters to individuals seeking reliable and stylish smoking accessories. The company emphasizes customer satisfaction through features such as free shipping within the USA, a price match guarantee, and a hassle-free returns policy. With over 20 years of experience in crafting smoking products, DankGeek aims to deliver a curated shopping experience for those interested in enhancing their smoking rituals.
DankGeek.com receives a mixed response from customers, with many praising the quality of products and the efficiency of customer service. Reviewers frequently highlight the fast shipping and the impressive range of smoking accessories available, noting that the customer service team is responsive and helpful, even in cases of damaged items.
However, a significant number of consumers express frustration over order fulfillment issues, with complaints about items never arriving and a lack of communication from the company. Some customers report waiting weeks for their orders without any updates, leading to dissatisfaction. Despite these concerns, many still recommend DankGeek for its product selection and customer support. Overall, the sentiment leans positive, but the order fulfillment issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 3 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“5 Star customer service 5 Star store would definitely recommend”
“So I ordered a $50 hand pipe mystery box”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | — | 60 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: DankGeek.com is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 2.9).
60 reviews of DankGeek.com. Filter by what matters to you.
Product ordered, payment processed, and still waiting. It's been 2 weeks and no response to multiple inquiries. DankGeek will never get my business or recommendations.
Purchased an item at fourth of July 2021, today is November 18th 2021 but I haven't gotten my item but customer service has not responded to my emails. Stay away from this store.
So I ordered a $50 hand pipe mystery box... I ordered it on 11/01, it was billed to my card on 11/03... I never received a tracking# or confirmation after the initial page that I ordered on. Their site says 24-48 to ship with 3-5 day delivery time. Its now been 14 days. I've emailed them 4 different times (to 2 diff emails) I also did online feedback on a page on their site and I've called numerous times. Have yet to receive a response at all. When I call I either get a "we're not available" message or one stating their mailbox is full. So far this has been the worst experience I've had ordering anything online and at this point, they'll never have my business again
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Polarized pattern: few middle ratings. 67% of recent reviews are 4–5★ and 33% are 1–2★.
Made a purchase on 10/3. No tracking, no shipment, no package. I have called and can’t reach anyone and I tried every option. I have sent 3 emails to 3 different email addresses and nothing. Paid extra for route and they can’t do anything because they only cover shipping. What a joke.
Very Dishonest Company. Stay away from them or you will give them the opportunity to steel from you too. Placed order and told it would ship in 48 hours. My credit card was billed immediately and no response from company since. It is now over a week and they won’t respond to my inquiries.
I was looking at the pipes and I was going to buy one and when I went buy one it said my card was wrong so I went to type it in again and $200 went out of my account and I haven’t got and email saying they are preparing my order or nothing but my order was only $78 no $200
Straightforward online headshop seemingly. Ordered i pipe I really liked from them, it arrived damaged. I contacted them will proof and asked what options there were. They responded initially, but then ghosted me completely. I have reached out to customer service to no avail multiple times now. Obvi don’t GAF about their customers.
We were an affiliate driving traffic to their website and have earned $50 here an there, but one day they shut our account down without any notice. We were expecting another payout, our account had a balance from referrals to their website and when we contacted them in regards they never responded. I've reached out multiple time in regards to the money they have stolen from us that we have earned driving traffic to their website. I feel ashamed for sending customers to them since I can only imagine what their experience was like. Please do not support this company. They seemed legit at first, but something shady is going on and the lack of support is concerning.
I ordered an item on Jan 2, 2021. Received an email acknowledgment on Jan 3, which said order would be fulfilled within 48 hours. Their website says shipping transit time is 3-5 days, so at the worst I should have gotten my item in 7 business days. I never got it, & I never even received tracking info. Despite not shipping the item, they posted a charge to my credit card for it. I sent them 2 emails about this, which they never responded to. I finally had to dispute the charge with my credit card issuer. Lousy way to do business. Will never order from them again.
Virkelige dårligt service !
Absolutely garbage. Dankgeek will not ship you an order, and will not be in contact with you. They are fake, and do not actually sell anything. All of the positive reviews are fake, and written by them. Please do not trust or buy from this company.
ordered a dab mat 3 and half weeks ago and it still has not come. I reached out to them three times about it only for them to tell it was coming the first two times and then they ignored me the third time.
Terrible customer service. I was sent a damaged item, was ignored after emailing their team, and then my negative review was immediately removed from their site. Don’t trust their reviews!!!
Purchased items twice. After the first bad experience I figured I’d give them a second shot because every business deserves the benefit of the doubt. Both times yielded the same results. Purchased a product. Wait for weeks for a shipping notification. Nothing. Contact customer service and they said oh well we don’t have that item available. Okay well why did it take me reaching out to you to find that out. It should be the other way around and a lot faster. They offer a meager 5% off but I still have to choose a product I don’t necessarily want. That being said I did have the choice to cancel the order but they held up my monies and I just wanted SOMETHING. Sorry but I’m just not down with the practices of this business.
I used a Groupon for this company where I paid $15 for a $30 coupon. I applied this coupon to my $50 mystery box and paid the remaining $20 plus shipping. I *thought* I’d be getting roughly $100 of product as advertised. The describe their mystery boxes as “an assortment of glass, swag, gear, and accessories when your box is unlocked!” I received ONE item only. SUCH A DISAPPOINTMENT. I called and was told that **if you use any coupons on your order they deduct that value from what they send you in your mystery box.** Because I paid Groupon $15 and not them directly, they only valued my box off a $20 payment. I tried calling to see if there was anything they could do and they treated me like I was scamming them for using a coupon and should be happy with what I got at all. They offered to send me some “cheap papers, a $10 rolling tray, and a $10 throw away pipe” if I was willing to pay to ship my item back and ship the new items to me. This was my first and only time buying from DankGeek. I will never make this mistake twice, and I will never buy a Groupon for a pipe store again. LEARN FROM MY MISTAKE DON’T BUY FROM A COMPANY THAT OFFERS COUPONS AND THEN DEDUCTS THEIR VALUE OFF YOUR END.
Their return policy only covers you changing your mind before the product arrives (and that's with a restocking fee). Once you open the box, it's yours, whether it is good or a total lemon. I found this out the hard way when I bought a 280 dollar weed infuser that burnt weed, had wonky WIFI issues and didn't come close to living up to its hype. I could have and should have bought this from Amazon or any other reputable business that protects a consumer from getting a bad deal from an item they sell.
DankGeek.com is an online headshop specializing in a wide range of smoking and vaping products. The company offers an extensive selection of bongs, dab rigs, hand pipes, vaporizers, and accessories designed for both casual and seasoned users. With a focus on quality and affordability, DankGeek provides customers with a variety of options, including American-made glass products and innovative designs. Targeting enthusiasts of smoking and vaping culture, DankGeek caters to individuals seeking reliable and stylish smoking accessories. The company emphasizes customer satisfaction through features such as free shipping within the USA, a price match guarantee, and a hassle-free returns policy. With over 20 years of experience in crafting smoking products, DankGeek aims to deliver a curated shopping experience for those interested in enhancing their smoking rituals.
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