Darwin Homes Property Management is a property management company that specializes in providing comprehensive management services for residential rental properties. The company offers a range of solutions designed to simplify the rental process for property owners and tenants alike. Services include tenant screening, property maintenance, rent collection, and lease management, ensuring that both landlords and renters have a smooth experience. Targeting residential property owners and real estate investors, Darwin Homes aims to enhance property value while minimizing the stress associated with property management. Their platform facilitates effective communication between landlords and tenants, giving customers access to timely updates and support. By leveraging technology, Darwin Homes strives to improve the efficiency of property management and enhance tenant satisfaction.
Darwin Homes Property Management receives a mixed response from customers, with many expressing dissatisfaction. While some reviewers praise the company for its friendly staff and effective property management, noting positive experiences with timely communication and support, a significant number of complaints highlight serious issues.
Many people report feeling scammed, citing exorbitant fees and unresponsive customer service. Issues with maintenance requests, such as delayed repairs for broken A/C units and unresolved security deposit questions, are common grievances. Additionally, some consumers mention discriminatory practices during the leasing process. Overall, while a minority of clients have had satisfactory experiences, the majority express frustration and disappointment with Darwin Homes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 999 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.4 | 27 |
| Sep 24 | 3.8 | 26 |
| Oct 24 | 2.7 | 39 |
| Nov 24 | 2.4 | 17 |
| Dec 24 | 3.9 | 11 |
| Jan 25 | 3.2 | 18 |
| Feb 25 | 3.5 | 13 |
| Mar 25 | 2.6 | 10 |
| Apr 25 | 2.0 | 18 |
| May 25 | 2.1 | 14 |
| Jun 25 | 2.0 | 23 |
| Jul 25 | 2.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Adoor Property management is terrific”
“If I could give them 0 stars I would”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | −26% | 999 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 2.6 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 596 |
Bottom line: Darwin Homes Property Management is #3 of 5 on overall rating in this group. On delivery, Prime Property Management scores higher (4.6 vs 1.2).
500 reviews of Darwin Homes Property Management. Filter by what matters to you.
I have been renting from Darwin for several years now. I started renting from them as a young student, and I can honestly say they have been great. Renting from them as a young person, I can say there were a lot of things I was not aware of, such as the deposit scheme. However, their friendly approach made everything smooth. The team is a lovely. I personally highly recommend them.
My Steven and I used Darwin Homes Property Management to find a new tenant for a 1 bedroom flat. They dealt with this in a very friendly and professional manner. They found an ideal couple, who have now extended the original tenancies for a further 12 month period. We would highly recommend them and will continue to use their service in the future.
Terrible company. Rochelle is the worst. Talk about a slumlord. My girlfriend's house had mold for months on the a/c conditioner, not once was it addressed despite multiple times reaching out and showing pictures. On top of that, the second bathroom broke in the house, said they would send someone out on 1/2/2025 to fix it, no one showed up, nor did they follow up. Toilet is still broke. Such a hassle getting them to respond to emails, if you call them the only thing you get is a helpline with people trained to say "I'm sorry." However on the first of the month if you have had any issue paying your rent, you hear from them real quick. They refuse to honor the prior lease agreement my girlfriend and her roommates had before Darwin bought out that company, and are screwing them over in the process. Steer clear from them. Rochelle needs to be fired, you heard it here first.
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Polarized pattern: few middle ratings. 36% of recent reviews are 4–5★ and 62% are 1–2★.
I stayed in an apartment maintained by Darwin Homes Property Management and they have been absolutely fantastic. We never had any complaints throughout our stay here. I have heard my friends facing challenges with agencies during tenancy and checkout, but DHPM is very, different. I would highly recommend using them.
After quite a few negative experiences with other property companies and landlords, I can say, that DHPM is an exception in that area. The quality of the house was tip top maintained and felt at home immediately from the beginning. Also, they offer the right value for the money. The other tenants in the house were very pleasant as well as living together. Thanks so much!
A huge disregard for the customer, I've been having a lot of headaches, I send an email, but they don't respond with the solution. I rented a house with a pool, I pay the guy to clean it but he only goes on the day he wants. It doesn't meet the date of the week outside which is very expensive. the pool has a leak. But they don't send a professional to fix it. When I entered the house, the front was full of bushes. the pool very dirty. I didn't want to leave this complaint to you anymore. He doesn't listen to his paying customers and he's right
Darwin Homes Property managed accommodation where I have been staying for a little over a year. It is a cleanest place I've been in Austin and I bet anyone will be impressed at the first viewing as I was. Impeccable, high standard fittings, straightforward letting, and considerate people. I highly recommend DHMP to everyone.
I came across Darwin Homes Property Management and found absolutely professional and helpful people here. I really appreciate the positive and uncomplicated way they have. After quite a few negative experiences with other companies. I can say that they are an exception in the area of renting. We always recommend renting from them without hesitating.
I can not overstate my admiration for Darwin Property Management. Meeting them over six months ago, I've consistently been impressed by their unwavering dedication and care for clients. The service provided by them was exemplary. They are knowledgeable in the property management area. Very responsive and orgainsed. Would definitely recommend them to my friends and family for renting if ever needed!
Delighted to confirm that Darwin Home Property Management have worked with us for nearly 3 years now, and they have been consistently helpful, constructive, and enthusiastic about our flats. They are great, as is all of the staff. Can really recommend their services to everyone!
Darwin Home is a great company to work with, having done so for a few years now I have always been happy with their service. They are quick to respond to any emails and has always been very helpful. I would highly recommend this property management company and the great service they provide.
I have been using Darwin Homes to manage my property for the past couple of years, and I highly recommend them. I literally don't have to worry about anything. Any future properties I rent out will be managed by this company. They are a nice and welcoming professional group, and they have answered all of my questions kindly . 5 stars to Darwin Homes.
We have worked along side Darwin Homes Property Management for some time no and as a drainage contractor I can say that it is truly amazing to work along side such an amazing team of professional staff, they all are extremely helpful and friendly. We hear nothing but good things from the residents about them as well. I would personally recommend this company.
Their repair takes forever you are better off repairing the problem yourself but they will not pay you. You cannot walk through at move out. They will only do the walk through with you present and try to charge enough to keep your deposited have you pay an additional amount to cover all their maintenance cost. Take pictures when you move in and when you move out. You will need them to defend yourself from the over charge.
NIGHTMARE!! We have mold in our kitchen (due to them not installing our fridge properly) and they've known about it for months without fixing it. We also have now gone two weeks without hot water. Their behavior is illegal, fraudulent, and unacceptable. Absolute worst management company I've ever worked with.
Horrible company to deal with. This company recently bought out my old leasing company and decided to end my lease, leaving me to find somewhere else to live. But now it has been 4 months and I'm still battling getting my deposit back, and like 90% of Americans I could really use that for bills. All I get from this company are emails telling me my money is coming (apparently so is Jesus). And if you try to call and talk to someone, get ready to be transferred to a 3rd party member from India.
We vacated our home at the end of August and STILL have not recieved our deposit back even after over 35 emails to the rental company. They originally told us they sent the check to a different address ( one we NEVER provided) and we made sure to give them the correct address. They keep telling us the check has been sent but it's been almost four months and NOTHING has been sent. We've gotten the run around from property managers,customer service agents, and even higher ups. We also feel like at this point it's in our best interest to seek a lawyer, as this point they're withholding almost 2200 dollars from us. We don't seem to be the first people dealing with this and at this point I feel like they bank on people forgetting that they're supposed to recieve it.
Absolutely horrible experience with the application process. After ten days of them demanding additional paperwork on my end (which I provided immediately) they informed me today that someone else who applied before me (apparently 10+ days ago) was approved for the home instead of me. They scammed myself and my two sons out of the $55 application fee and now have possession of sensitive documents of ours. And to top it off, the ad for the house we applied for is STILL showing as active on Zillow this very moment, which indicates that they are continuing to scam others. STEER CLEAR OF THIS COMPANY!
I can’t speak for anyone else experience. However the rental process with Ms.Amy Ferolie has been the absolute best! It’s like I never met her in person but can feel she’s very passionate about her line of work! She took time and explained the process and even went over and beyond to advocate for me when it came to me getting some rental assistance. I was affected by Hurricane Helene and just when I wanted to give up I stumbled upon my new home and I’m so happy I did. To the management team!! Amy Ferolie needs a bonus and free vacation ! She’s the absolute best! Thank you to Queenie as well, for reaching out after she noticed an error on her end! Hope and pray there is no issue once we are moved in !!
Darwin Homes Property Management is a property management company that specializes in providing comprehensive management services for residential rental properties. The company offers a range of solutions designed to simplify the rental process for property owners and tenants alike. Services include tenant screening, property maintenance, rent collection, and lease management, ensuring that both landlords and renters have a smooth experience. Targeting residential property owners and real estate investors, Darwin Homes aims to enhance property value while minimizing the stress associated with property management. Their platform facilitates effective communication between landlords and tenants, giving customers access to timely updates and support. By leveraging technology, Darwin Homes strives to improve the efficiency of property management and enhance tenant satisfaction.
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