DIGITAL AERIAL
Efficiency, On Time , A Great Company to use , Nice Quality Workmanship

Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
Digital Direct - Switched On consistently receives high praise from customers, boasting an impressive average rating of 5.0/5. Reviewers highlight the excellent service, with many noting the professionalism and friendliness of the staff.
The engineers are commended for their efficiency, quick installations, and clear communication, often providing honest advice and multiple options for resolving issues. Customers appreciate the tidy workmanship and competitive pricing, with many expressing their intent to recommend the company to others. The overall sentiment reflects a strong satisfaction with the service provided, making Digital Direct - Switched On a highly recommended choice for home services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 21 |
| Sep 24 | 4.9 | 17 |
| Oct 24 | 4.8 | 20 |
| Nov 24 | 4.9 | 19 |
| Dec 24 | 5.0 | 25 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 5.0 | 22 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 5.0 | 22 |
| May 25 | 5.0 | 21 |
| Jun 25 | 5.0 | 16 |
| Jul 25 | 4.9 | 17 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great communications from the call handler and engineer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | +3% | 423 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.2 out of 5 (poor) | 4.5 out of 5 (good) | — | 150 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | — | 59 |
Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.
500 reviews of Digital Direct - Switched On . Filter by what matters to you.
Efficiency, On Time , A Great Company to use , Nice Quality Workmanship
Great communications from the call handler and engineer. Engineer gave honest advice, quick installation and superb all round service -Thank you
Great service good knowledge clean &tidy job and a good price for the job done will defo recommend also very good communication before the job was done
Professional quick service, friendly and helpful staff, good price. I would highly recommend this company.
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Great service by the aerial fitter On time and did the job perfectly
This is the second time I have used this family service. They are helpful, efficient and resolved my request the same day with skilled staff who knew what they were doing. I would thoroughly recommend DD to others.
I was having aerial signal issues, got this sorted no problem after I finally got the access code. Engineer showed great patience and great demeanour until the end. Would definitely recommend.
Very professional and friendly man as my mother in law is 90yrs old and very wary of people in her house would very much recommend
Richard was friendly and professional. Sorted the issue quickly.
Great service and value. Used these guys for nearly 10 years and wouldn’t go anywhere else
Fast and efficient service. Would use it again if needed and will recommend to my friends.
What a great family owned company for all your TV and Communication faults was excellent.Told you exactly when they were goning to come. The team on the phones were brilliant and polite. The engineer came out found the problem straight away and gave us an estimate with no callout fee. Did the job would highly recommend. Many thanks
Fantastic service. Engineer arrived on time and was helpful, courteous and very professional. He diagnosed our problem within minutes and fitted our new aerial within the hour with no fuss and no mess. TV reception problem a thing of the past now - and the price was very reasonable too.
Very good at his job. And very tidy. Explained somethings we didn’t know about the tele. No problem at all. We would recommend your company very pleased
Communication excellent. Reasonably priced and dealt with in a professional manner
Andy was on time, polite and totally professional. He was able to identify the cause of the issue and take action to replace parts and successfully return the problematic equipment to full working order. He was completely knowledgeable with the equipment, what was required to resolve the problem and even made suggestions on how the equipment in use could be improved in the future. Very impressed and very well managed by Digital Direct
Digital Direct, operating under the domain ddaerials.com, is a family-run business specializing in TV aerial and satellite dish installations. The company provides a range of services, including same-day installation, repairs, wall mounting, Wi-Fi setup, and CCTV installation. With a focus on delivering transparent quotes and impartial advice, Digital Direct aims to meet the connectivity needs of residential customers throughout Birmingham, West Midlands, Worcestershire, Warwickshire, and South Staffordshire. The company's team of local engineers is dedicated to ensuring optimal signal reception and customer satisfaction. Digital Direct stands out for its commitment to affordability and reliability, offering free estimates without hidden charges. Catering to homeowners seeking efficient solutions for their TV, Wi-Fi, and security needs, Digital Direct delivers prompt and professional service tailored to individual requirements.
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