Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	5.0	1,000	100%		● Low

5.0 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 5.0
12-month avg: 4.9
All-time: 5.0
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electrical Services.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Delivery	Trend	Reviews
Digital Direct - Switched On This company	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	5.0 out of 5 (good)	5.0 out of 5 (good)	+1%	1,000
Hornsby Electric	4.9 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.4 out of 5 (good)	5.0 out of 5 (good)	+3%	423
gas-elec Group	4.4 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	2.2 out of 5 (poor)	4.5 out of 5 (good)	—	150
LJ Electric	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	—	—	—	88
EDJ Services	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	5.0 out of 5 (good)	—	—	59

Bottom line: Digital Direct - Switched On is #1 of 5 on overall rating in this group.

Kim Smith

1 review

Jul 18, 2025

Featured

DIGITAL AERIAL

Efficiency, On Time , A Great Company to use , Nice Quality Workmanship

Report

julie w

1 review

Jul 18, 2025

Featured

Fantastic Five Star Service- definitely use again

Great communications from the call handler and engineer. Engineer gave honest advice, quick installation and superb all round service -Thank you

Report

Andrew wakeling

1 review

Jul 15, 2025

Featured

Great service good knowledge clean…

Great service good knowledge clean &tidy job and a good price for the job done will defo recommend also very good communication before the job was done

Report

Colett

1 review

Jul 13, 2025

Featured

The engineer was very helpful and open…

The engineer was very helpful and open to suggestions. He explained and gave me a few options on how to resolve my digital problem. He completed a great job and installed a new satellite dish and box. He ensured that everything was up and running before leaving. He also removed the old satellite dish for recycling. However the office didn't send the engineer at the agreed time. This affected my work arrangements.

Report

Mrs L Prowse

1 review

Jul 11, 2025

Excellent service

Professional quick service, friendly and helpful staff, good price. I would highly recommend this company.

Report

Mr Hickman

1 review

Jul 10, 2025

Great service by the aerial fitter

Great service by the aerial fitter On time and did the job perfectly

Report

SARAI CANHAM

1 review

Jul 10, 2025

This is the second time I have used…

This is the second time I have used this family service. They are helpful, efficient and resolved my request the same day with skilled staff who knew what they were doing. I would thoroughly recommend DD to others.

Report

Ali

1 review

Jul 10, 2025

Very professional and helpful

Very professional and helpful. Explanation provided for the issue and solution costed.

Report

Colin Bannister

1 review

Jul 10, 2025

I was having aerial signal issues

I was having aerial signal issues, got this sorted no problem after I finally got the access code. Engineer showed great patience and great demeanour until the end. Would definitely recommend.

Report

mandy winchurch

1 review

Jul 10, 2025

Outside airial

Very professional and friendly man as my mother in law is 90yrs old and very wary of people in her house would very much recommend

Report

Dawn Taylor

1 review

Jul 8, 2025

Prompt and Professional Service

Richard was friendly and professional. Sorted the issue quickly.

Report

Andrew Lacon

1 review

Jul 8, 2025

Great service and value

Great service and value. Used these guys for nearly 10 years and wouldn’t go anywhere else

Report

Eva Judinka

1 review

Jul 8, 2025

Brilliant job!

Fast and efficient service. Would use it again if needed and will recommend to my friends.

Report

Pat

1 review

Jul 7, 2025

Fast and prompt service and tidy thank…

Fast and prompt service and tidy thank you had first aerial fitted when moved in so 2nd one done happy with job .

Report

Sue

1 review

Jul 6, 2025

Great service very professional would…

Great service very professional would recommend to everyone

Report

Lee

1 review

Jul 4, 2025

Quick and efficient

Quick and efficient , and everything works great

Report

Max

1 review

Jul 3, 2025

Great service excellent communication

What a great family owned company for all your TV and Communication faults was excellent.Told you exactly when they were goning to come. The team on the phones were brilliant and polite. The engineer came out found the problem straight away and gave us an estimate with no callout fee. Did the job would highly recommend. Many thanks

Report

Suzi Eldred

1 review

Jun 27, 2025

Fantastic service

Fantastic service. Engineer arrived on time and was helpful, courteous and very professional. He diagnosed our problem within minutes and fitted our new aerial within the hour with no fuss and no mess. TV reception problem a thing of the past now - and the price was very reasonable too.

Report

Sandra Whittall

1 review

Jun 25, 2025

Very good at his job

Very good at his job. And very tidy. Explained somethings we didn’t know about the tele. No problem at all. We would recommend your company very pleased

Report

Barry Mahers

1 review

Jun 20, 2025

Communication excellent

Communication excellent. Reasonably priced and dealt with in a professional manner

Report

Month	Average	Reviews
Aug 24	5.0	21
Sep 24	4.9	17
Oct 24	4.8	20
Nov 24	4.9	19
Dec 24	5.0	25
Jan 25	5.0	23
Feb 25	5.0	22
Mar 25	5.0	13
Apr 25	5.0	22
May 25	5.0	21
Jun 25	5.0	16
Jul 25	4.9	17

Digital Direct - Switched On reviews & trust report

Digital Direct - Switched On has a positive customer experience.

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 500 positive reviews

How it compares

Reviews