Delivery Hero is a global leader in the online food ordering and delivery industry. The company operates a platform that connects customers with a wide range of restaurants and food providers, enabling users to order meals from their favorite local eateries with ease. Delivery Hero serves a diverse clientele, including individual consumers seeking convenient dining options and businesses looking for reliable food delivery services. The company's website, deliveryhero.com, offers a user-friendly interface that allows customers to explore various cuisines, place orders, and track deliveries in real-time. By partnering with numerous restaurants and food vendors, Delivery Hero aims to enhance the dining experience while providing a seamless service for both customers and partners in the food industry. Through its innovative approach, Delivery Hero continues to cater to the evolving needs of consumers in the fast-paced food delivery market.
Delivery Hero faces significant criticism from consumers, with a majority of reviews rating the service poorly. Many reviewers express frustration over delivery issues, citing long wait times and unreliable service, with one customer waiting over two hours for their order.
Complaints about customer service are prevalent, with reports of unresponsive agents and unresolved reimbursement requests. Some users even allege that delivery personnel have engaged in theft. However, a few positive reviews highlight the quality of customer service, with one user describing it as "guten kundenservice," and others acknowledging the company's large presence in the market. Despite these few commendations, the overwhelming sentiment reflects dissatisfaction with the service's reliability and support. Overall, Delivery Hero struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.7 | 9 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“I am writing this review for delivery hero Pakistan They are sneaking into my account and deducting money for no rea...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 67 out of 100 | — | 9 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Delivery Hero is #5 of 5 on overall rating in this group.
9 reviews of Delivery Hero. Filter by what matters to you.
I am writing this review for delivery hero Pakistan They are sneaking into my account and deducting money for no reasons since I paid them online previously through my easy paisa account for ordering food. Frustrating and ridiculous
Terrible Customer Service at Glovo, wasted 3 hours, talked to 5 agents, they all said Rom Reimbursement Department will contact me in 10 mins. They never contacted me. They don’t have reference numbers for raised issues/cases. Good when everything goes smooth, terrible when they mess up your order.
Foodora är en del av delivery Hero Fick vänta två timmar på min lunch idag men det tycker Foodora var rimligt och tycker det var "tråkigt att jag kände att det inte var rimligt". Fick en rabattkupong på 40 kr. Hann inte ens äta maten men när jag kontaktade dem efter 1,5 timme så hade restaurangen accepterat och därför gick det inte avbeställa trots förseningen. Det är vad foodora står för!
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Delivery hero in my opinion has no future. A German company with zero customer service. Everyone I know will always use Uber Eats or other alternatives before considering Delivery Hero. In addition, as a professional investor i would never buy their shares. Delivery Hero and Glovo dont even bother to answer you when you have a problem. They cant even learn form their successful competitors hwo to retian clients.The US service companies always respond and try to keep you as a long term client. Not these guys.I guess that is why their share price is in the sewer while Uber is soaring.
here’s a reason you see 30+ Grab and Lineman riders for each 1 Foodpanda driver. I ordered to a well known hotel in a well known area (Ploenchit). The driver decided to leave the food unattended outside a random building up the road and not even tell anyone lol. When this was put to the customer service they offered up canned replies with no substance and ended the chat on 2 occasions. 2hrs after placing my order I’m still hungry, I’m sure a homeless guy has had a nice pizza though. In my hometown I’d order almost everyday usually more than once. I’ll never place another order again now.
Delivery Hero company recruiting the thieves! I have so bad experience and there are many similar stories. The delivery man stole my phone and escaped with his bike. I have location history of my phone. You need to find the thief.
Foodpanda - genau mein Humor! Man wartet über zwei Stunden und auf Nachfrage wird dann gnädig angeboten, zu stornieren. Aber keine Sorge, in 5 Tagen bekommst Du Dein Geld für das bezahlte und nicht gelieferte Essen zurück. Sind wir mal gespannt, ob da was zurück kommt... Bestellen werden wir bei keinem Unternehmen dieser Gruppe mehr.
Delivery Hero is a global leader in the online food ordering and delivery industry. The company operates a platform that connects customers with a wide range of restaurants and food providers, enabling users to order meals from their favorite local eateries with ease. Delivery Hero serves a diverse clientele, including individual consumers seeking convenient dining options and businesses looking for reliable food delivery services. The company's website, deliveryhero.com, offers a user-friendly interface that allows customers to explore various cuisines, place orders, and track deliveries in real-time. By partnering with numerous restaurants and food vendors, Delivery Hero aims to enhance the dining experience while providing a seamless service for both customers and partners in the food industry. Through its innovative approach, Delivery Hero continues to cater to the evolving needs of consumers in the fast-paced food delivery market.
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