
Delivery Hero is a global leader in the online food ordering and delivery industry. The company operates a platform that connects customers with a wide range of restaurants and food providers, enabling users to order meals from their favorite local eateries with ease. Delivery Hero serves a diverse clientele, including individual consumers seeking convenient dining options and businesses looking for reliable food delivery services. The company's website, deliveryhero.com, offers a user-friendly interface that allows customers to explore various cuisines, place orders, and track deliveries in real-time. By partnering with numerous restaurants and food vendors, Delivery Hero aims to enhance the dining experience while providing a seamless service for both customers and partners in the food industry. Through its innovative approach, Delivery Hero continues to cater to the evolving needs of consumers in the fast-paced food delivery market.
Delivery Hero faces significant criticism from consumers, with a majority of reviews rating the service poorly. Many reviewers express frustration over delivery issues, citing long wait times and unreliable service, with one customer waiting over two hours for their order.
Complaints about customer service are prevalent, with reports of unresponsive agents and unresolved reimbursement requests. Some users even allege that delivery personnel have engaged in theft. However, a few positive reviews highlight the quality of customer service, with one user describing it as "guten kundenservice," and others acknowledging the company's large presence in the market. Despite these few commendations, the overwhelming sentiment reflects dissatisfaction with the service's reliability and support. Overall, Delivery Hero struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.7 | 9 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“I am writing this review for delivery hero Pakistan They are sneaking into my account and deducting money for no rea...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.7 out of 5 (poor) | 67 out of 100 | — | 9 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Delivery Hero is #5 of 5 on overall rating in this group.
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Delivery Hero is a global leader in the online food ordering and delivery industry. The company operates a platform that connects customers with a wide range of restaurants and food providers, enabling users to order meals from their favorite local eateries with ease. Delivery Hero serves a diverse clientele, including individual consumers seeking convenient dining options and businesses looking for reliable food delivery services. The company's website, deliveryhero.com, offers a user-friendly interface that allows customers to explore various cuisines, place orders, and track deliveries in real-time. By partnering with numerous restaurants and food vendors, Delivery Hero aims to enhance the dining experience while providing a seamless service for both customers and partners in the food industry. Through its innovative approach, Delivery Hero continues to cater to the evolving needs of consumers in the fast-paced food delivery market.
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