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Service client incroyable

Dell Technologies
Dell receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor service and support. Reviewers frequently mention the lack of effective technical assistance, describing it as the "worst" they have encountered.
Complaints about receiving refurbished parts without proper disclosure and issues with order cancellations and refunds are common. Customers report significant delays and difficulties in communication, particularly with overseas support teams. While one reviewer notes a positive experience with prompt delivery, this is overshadowed by the majority who highlight ongoing product issues and inadequate customer service. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid Dell products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.1 | 8 |
| May 25 | 1.3 | 24 |
| Jun 25 | 1.2 | 28 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Rep...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.1 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: Dell is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.1).
60 reviews of Dell. Filter by what matters to you.
Quick answers to the questions people ask most.
For detailed information about Dell's warranty policy, including those for refurbished parts, please visit dell.com or contact their customer service directly.
You can reach Dell's technical support through their website or by calling their customer service line. Availability may vary, so check their site for specific hours.
If your order has been canceled and you haven't received a refund, we recommend contacting Dell's customer service for assistance with your specific case.
Compatibility can vary by product, so it's best to refer to the specifications on dell.com or consult with Dell's support before purchasing third-party accessories.
Dell offers a return policy for their products, but the terms can vary. For the most accurate and up-to-date information, please check their return policy on the official Dell website.
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Dell Technologies