Dell receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor service and support. Reviewers frequently mention the lack of effective technical assistance, describing it as the "worst" they have encountered.
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Complaints about receiving refurbished parts without proper disclosure and issues with order cancellations and refunds are common. Customers report significant delays and difficulties in communication, particularly with overseas support teams. While one reviewer notes a positive experience with prompt delivery, this is overshadowed by the majority who highlight ongoing product issues and inadequate customer service. Overall, the sentiment is predominantly negative, with many urging potential buyers to avoid Dell products.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.2
60
100%
● Low
1.2 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.2
12-month avg
1.2
All-time
1.2
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 25
1.1
8
May 25
1.3
24
Jun 25
1.2
28
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top complaintsof 57 negative reviews
Customer service68%
39 mentions
Warranty21%
12 mentions
Payment issues18%
10 mentions
Refund16%
9 mentions
“Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Rep...”
On “Customer service” · Jun 27, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Dell Replaces With REFURBISHED Parts Which Have a Reduced Warranty (And Won't Tell You)
Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Repair Depot, they will fix it with REFURBISHED parts, not advertising they are doing... See more
Worst Tech Support Experience Ever, Dell Should Be Ashamed
If I could give zero stars, I would. I've had nothing but a nightmare dealing with Dell’s technical and customer support. After one remote s... See more
HORRIFIC!!!!!!! DO NOT BUY A DELL COMPUTER!!!!!!!
I purchased a Dell computer 3 months ago for $1,300. Nothing but issues with it and Dell tech support is as useless as their customer service. They ha... See more
Cancelled Order and no refund yet
They cancelled my laptop order and its going to be almost a month since I initiated the service request for my refund and I am yet to get my money back. Cannot call... See more
What is Dell's warranty policy on refurbished parts?
For detailed information about Dell's warranty policy, including those for refurbished parts, please visit dell.com or contact their customer service directly.
How can I contact Dell's technical support?
You can reach Dell's technical support through their website or by calling their customer service line. Availability may vary, so check their site for specific hours.
What should I do if my order was canceled and I haven't received a refund?
If your order has been canceled and you haven't received a refund, we recommend contacting Dell's customer service for assistance with your specific case.
Are Dell products compatible with third-party accessories?
Compatibility can vary by product, so it's best to refer to the specifications on dell.com or consult with Dell's support before purchasing third-party accessories.
All 5 questions →Show fewer questions
What is the return policy for Dell products?
Dell offers a return policy for their products, but the terms can vary. For the most accurate and up-to-date information, please check their return policy on the official Dell website.
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Dell Replaces With REFURBISHED Parts Which Have a Reduced Warranty (And Won't Tell You)
Please note that if your Dell computer runs into technical difficulties such that it needs to be sent to the Dell Repair Depot, they will fix it with REFURBISHED parts, not advertising they are doing so and this will significantly reduce the warranty to 90 days.
My computer was recently overheating, crashing, and the battery was not lasting long. I sent the computer to be fixed and paid for what I thought was a new battery. It cost the same amount as their advertised new batteries, the information that I consented to for the replacement had no indication that it was refurbished, and I thought all is well. NOPE! 100 days later, my computer is experiencing the same issues and to my absolute surprise was informed I need a new battery. "How? I just replaced it..." I thought. I then looked online and said, "Okay, your batteries are advertising a 1-year warranty, so you will fix this free of charge". NOPE! Because they (unknowingly to me) replaced it with a REFURBISHED battery it is thus only covered for 90 days and I will have to pay again out of pocket.
After going back and fourth over several days spending hours running the same diagnostics and speaking to all levels of Dell support workers and management in what I can only describe as a "milk run/ string along" situation, no one has been able to justify to me why my battery was replaced with a refurbished part instead of a new one which I thought I was paying for. No one will replace the battery free of cost or reimburse me for the misinformation either.
I also feel I should mention that after sending my computer in for repairs, it came back worse than before (the trackpad was not working), so I had already had to send it in once before. The scrolling is still not 100%.
Not happy with their system. Feel completely manipulated and want to ensure people are made aware and don't spend their hard earned money on this slimy trap.
Thanks for reading.
Worst Tech Support Experience Ever, Dell Should Be Ashamed
If I could give zero stars, I would. I've had nothing but a nightmare dealing with Dell’s technical and customer support. After one remote session and TWO mail-in repairs, my laptop STILL runs like it's stuck in 2005, slow, unresponsive, and nowhere near the performance I paid for.
What’s even more maddening? Every time I contact support, they just have me repeat the same useless tests over and over. It's like talking to a brick wall. They clearly don’t read the case history or care about resolving the issue. It's a never-ending loop of “try this diagnostic tool” or “reinstall drivers”, things I've done a dozen times already.
Dell, your support system is broken, and your customer care is nonexistent. I’ve wasted weeks of my time and still don’t have a working machine. Never buying Dell again.
HORRIFIC!!!!!!! DO NOT BUY A DELL COMPUTER!!!!!!!
I purchased a Dell computer 3 months ago for $1,300. Nothing but issues with it and Dell tech support is as useless as their customer service. They have sent their satellite repair company to my business several times, I have spent numerous hours on a screenshare with Dell tech service doing the same exact diagnostic sequences each time, total of 12 times. 2 weeks ago they sent me a shipping label and box to send the computer back to them so they could repair it at their corporate location. Just got it back and it still continues to have the same utterly slow issues.......... Xfinity and our IT company have both stated the issue is with this computer as well as we have 12 other computers in this office, all on an ethernet connection, yet no one else has these issues.
They can’t fix the issue but won’t replace the unit either.... The amount of time I have lost due to this is ridiculous and Dell simply does not care. I have also emailed their corporate office with not 1 response back from them....
Dont walk away from a Dell product, RUN!!!
Cancelled Order and no refund yet
They cancelled my laptop order and its going to be almost a month since I initiated the service request for my refund and I am yet to get my money back. Cannot call the dutch customer service line for some reason and the email support has left for much to be desired with their standard we will look into this and get back to you. and after that all they do is close the case hoping you forget that you ever paid them.
Distressing and frustrated with my experience with Dell.
Two Dell sales reps recommended incompatible connectors. I spoke with Dell tech support and they confirmed that sales reps were selling incompatible items.
I was billed $55.00 for speaking with Dell tech support. Dell tech support isn't really Dell. It's a 3rd party off-shore company. However they did refund the $55.00 after I complained.
I wasn't so concerned about $55.00, but thought Dell should know about their sales people.
But Dell sales is still recommending the incompatible parts.
Ongoing Dell Issue with No User Error — Hours Wasted, Poor Support
I recently experienced a serious failure with my Dell Inspiron 27 7730 All-in-One. Out of nowhere, my computer stopped recognizing my local account after I installed a Dell-recommended firmware update with Dell's own SupportAssist app. I later discovered this is a known issue with Dell devices—a problem that happens without any user mistake.
My computer is still under warranty, but Dell’s warranty only covers hardware failures. This was a system issue caused by their own update, yet I was left with no meaningful support. I spent days troubleshooting, following every reasonable path to recovery. Dell’s own drivers were mislabeled and unusable in their provided form, and Dell’s website pointed me to faulty solutions that simply didn’t work.
Worse, the support I encountered was frustrating and confusing and often made me feel like giving up or paying for further assistance—even though this was Dell’s issue, not mine.
After all this effort, I eventually regained access to my local account, but the system is clearly still broken. I can’t open basic applications like Google Chrome. I now receive an error about "side-by-side configuration" issues—a sign of deep instability that will likely continue to cause problems.
At this point, I no longer have the time, energy, or trust to fix this system myself. I also no longer have faith in Dell's products or support. I’m sharing this review in the hope that Dell will take responsibility and start offering meaningful help for issues like this. Other consumers should know what they might be getting into.
it is clear this company has went under as not only did the customer support number I called just repeatedly hang up on me after entering the information it requested (service number on bottom of pc) after 10 tries I gave up (yes it was the service number not serial or otherwise) and then I get a Customer Support chat going which I’m told will review my details and be right back after one message I waited and waited and waited and waited and eventually said screw this after about 40 minutes of waiting in a chat. Time I’ll never get back, thankfully I multitask. This company is clearly just barely operating now as the customer rep said in an email sent that due to a technical error. She was not able to reply to my messages meaning they’ve got them running worse hardware than they sell. Steer clear. And better off buying a portable Linux and using it as a pc, which I also do when I don’t want to boot up my self built pc. Looks like I’ll have to just reflash this laptop or extract what I can from internal hardrive to get memories of my mother who passed back. Pictures I can’t retrieve otherwise since dell is of no assistance and just take money gladly but the “service” ends there.
AMEN TO THIS! Their ENTIRE customer service is in India. I can not understand half of their accent and the other half is hard to hear due to crappy connections they have or headsets they use! NO BODY is trying to help you and you have to jump through 30 hoops with their automated "AI" answering machine in order to even talk to a person whom you wont understand
I purchased what I thought was 6 month old computer from what I thought was a reputable online dealer and it turns out the computer had a dormant virus that surfaced and I could not get rid of it. I contacted Dell Canada, as I thought I had 2 years service according to purchasing agreement turns out Dell refused to service the computer citing it was almost 5 years old and I bought from 3rd party seller so they would not honor the warranty. Makes no sense it is made by Dell should be serviced by Dell I was not aware it was 5 years old the seller did not advertise that so I was duped both by seller and Dell and stuck with lemon
TitleRepeated Hinge Failure – No Support from Dell
Title: Repeated Hinge Failure – No Support from Dell
I’ve had a very poor experience with Dell.
My Dell Inspiron 15 (Service Tag: JDC54N3) has suffered 3 hinge failures over the last 3 years.
✔️ First time (2023): Dell repaired it under warranty, accepting it was a manufacturing defect.
❌ Second time (2024): Dell refused to help since the warranty expired.
❌ Third time (2025): Same issue again. Dell is now blaming “third-party repair” and denying support — despite it being the same repeated defect.
This is not a one-time accident, it’s a product design flaw. Still, Dell is refusing to take responsibility.
I’ve shared all evidence — service history, photos, communication — but all I received were copy-paste responses and ultimately silence.
If this is how Dell treats loyal customers, I would NOT recommend buying from them. Worst customer experience I’ve had in years.
#HingeIssue #DellSupportFail #ConsumerComplaint
Terrible Experience with Dell – Order Canceled and No Refund
I ordered a computer and a backpack from Dell totaling €1700 using my credit card. Suddenly, my order was canceled without any clear explanation, and now they want me to make a bank transfer instead. How am I supposed to do that when they still haven’t refunded my €1700?
The worst part is their customer support. I called the phone number, and all I got was an automated bot that’s completely useless. It asked me to enter my order number to check the status — when I did, the call just dropped. If I tried to speak to a real person, it told me to log in online and do it myself. Their website is a mess and it’s nearly impossible to reach a live agent.
Funny enough, when I tried to talk to sales, they answered within 5 minutes. But overall, this was a terrible experience that delayed my work and felt incredibly unprofessional. I feel scammed and completely ripped off by Dell.
Their email support takes three days to respond if you’re lucky. Don’t buy from dell.com — you might end up in the same frustrating situation. Avoid them at all costs!
Dell's customer service is the absolute worst. I ordered a monitor and it has terrible back light bleed. My initial customer care request online was closed without receiving help from them. I then contacted them via phone and asked to return or exchange it. They kept routing me to different departments. I spent several hours on the phone with them, sending pictures back and jumping through hoops, and in the end they refused warranty service and claimed the monitor was "working as intended". Despite the fact that the lower left and right corners are extremely too bright, and it's not fixable. Each representative that I talked to was difficult to understand and communicate with. And I was disconnected multiple times. Each time I called back, I had to start all over explaining what was wrong.
Terrible company avoid at all costs, changed the delivery date, expected me to wait another month, no reason given, would have given zero stars if poss.
I set up around 2-3 Dell laptops a week as part of my job. I have nothing but issues with the Windows Updates, often resulting in Windows having to be re-installed, and becomes a 2 day task. This is not something that I have experienced, this often, on any other manufacturers devices. PLEASE avoid Dell if you have a choice.
Their Technical support is pointless and will lead you to rethink your life choices after spending 4 hour speaking to 6 people because their phone system disconnects you over and over and no one will call you back. I had plenty of complaints about their "support"...and some about the bloatware... but NOW I have an bigger once. After 4 years and 37 days ownership of my Dell Inspiron Desktop, it wouldn't boot up. First it got to screen giving recovery options and then it failed and every time I tried to power it up, it went dead in 2 to 4 seconds. I tried all the basic stuff and there was a suggestion to remove the coin cell battery on the mother board to reset the bios... but not to check the battery as those 2032 batteries last for 15 to 20 years... Well I checked the battery and it was DEAD...totally dead...I put in a new battery and it worked perfectly. So Dell put in some CRAP battery and had my PC die after 4 years. Never heard of a 2032 lasting so short...PLANNED OBSOLESCENCE... 95% of people would have taken their PC in to pay huge money to find out it as a cheap battery under $1 causing the issue, or they would have bought a new PC.... CRAP!
Ordered on Friday with a Monday delivery anticipated. Received my new PC on Monday am! My new pc greatly excedded my expectation in all areas. Keep in mind that this is the 6th Dell I have owned.
My new pc had the ability to go back to the replaced Dell pc and ported all my contacts, info and business material into it. While this may not inpressed you consider the fact that my pc is used for futures trading daily. The Ninja Trader program is encompassing in data requirements and pc horsepower. EVERYTHING was automatically trasfered without a error. I am a happy Dell customer!!!!!
My XPS laptop went on fire. There was a known heating issue (which Dell denied), yet at a later date released an update. The fan would never turn on and as a result the laptop would over heat. This eventually led to my laptop going on fire. This was under warranty and dell never honoured that even. They just delayed and delayed response after response until the warranty passed.
Dell desktops often came with defects, getting them to help resolve the issues are also often very slow and unresponsive. It's a huge pain especially because their builds are proprietary too so you can't easily get it fixed yourself or elsewhere. This will be the last time I buy a computer from them.
Their expedited shipping is not expedited!
The computer I ordered works as advertised and I have no issues with it. My issue is that I paid $52 for expedited shipping on 5 June and it was supposed to be delivered on 7June. Keep in mind, that free shipping had it being delivered on 10 June. I received the computer on 9 June. One day ahead of free shipping, and they refused to refund the expedited shipping cost of $52, and didn't deliver as advertised.
