I received different products than I…
I received different products than I ordered ....

Devo Grocery Delivery is a same-day grocery delivery service based in the UK, specializing in providing customers with quick access to a wide range of products, including food, drinks, alcohol, and cigarettes. The company partners with local shops to offer thousands of items that can be ordered online and delivered straight to customers' doors, often within as little as 10 minutes. Targeting busy individuals and families seeking convenience, Devo aims to simplify the grocery shopping experience by allowing users to place orders in just three simple steps: selecting products, having a delivery driver collect them, and receiving the order at home. With a focus on speed and efficiency, Devo Grocery Delivery caters to those who value quick service and a diverse selection of everyday essentials.
Reviewers consistently praise Devo Grocery Delivery for its quick and efficient service, with many noting that deliveries arrive on time and often within just 10 minutes. Customers appreciate the friendly attitude of the delivery staff, enhancing their overall experience.
However, there are notable complaints regarding incorrect orders, with some consumers receiving different products than what they ordered and issues with riders not following address instructions. A few users express frustration over missing items and delays in refunds for incorrect deliveries. Despite these challenges, the majority of feedback highlights the company's reliability and speed, making it a popular choice for grocery delivery. Overall, Devo Grocery Delivery enjoys a strong positive sentiment among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 89 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 89 most recent reviews.
“And nice delivery lady Will order again soon”
“Been chatting and emailing with their customer service for 3 days stating I was at the address all morning and no rid...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 89 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Devo Grocery Delivery is #3 of 5 on overall rating in this group.
89 reviews of Devo Grocery Delivery. Filter by what matters to you.
I received different products than I ordered ....
Rider didn't follow address instructions and went to the wrong address and not the one provided, then left and claimed that delivery wasn't completed because nobody showed up. Been chatting and emailing with their customer service for 3 days stating I was at the address all morning and no rider attempted contact but they wouldn't understand the issue at base which was the delivery was sent to a wrong address and still charged us a fee for returning the product. Apparently they've been trying to phone me at the time, however with the address being a shop they could have easily walked in and delivered the product but that's already so complicated. When mentioning the issue with the address customer service just said "we could see on the map that the rider was at the location" however a map can only be so precise as the driver could have been next door (so, wrong address) but still showing to be at the correct spot. All in all stay well clear of this company as their riders can't even follow basic delivery instructions (it's their job!) and customer service won't listen to you or even consider the chance that they've made a mistake resulting in a waste of time and money.
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Terrible service Every single time I order from This app, I get a call from the shop to inform me of missing items and suggest replacements. This is every single time! The last time I had a delivery man who behaved in a strange manner and did not leave the floor of my apartment for 8 mins after dropping the items by the door. Very worrying.
Devo Grocery Delivery is a same-day grocery delivery service based in the UK, specializing in providing customers with quick access to a wide range of products, including food, drinks, alcohol, and cigarettes. The company partners with local shops to offer thousands of items that can be ordered online and delivered straight to customers' doors, often within as little as 10 minutes. Targeting busy individuals and families seeking convenience, Devo aims to simplify the grocery shopping experience by allowing users to place orders in just three simple steps: selecting products, having a delivery driver collect them, and receiving the order at home. With a focus on speed and efficiency, Devo Grocery Delivery caters to those who value quick service and a diverse selection of everyday essentials.
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