Disappointing customer service
While the facilities are nice, I was not impressed with the customer service. The staff seemed rushed and didn't give us the attention we needed during such an emotional time. Several phone calls went unreturned.

Dignity Memorial is a network of funeral homes, crematoriums, and cemetery service providers operating across North America. The company offers funeral planning services, burial and cremation options, and memorial products to families during end-of-life transitions. They provide pre-planning services and maintain multiple locations to serve communities with funeral and memorial needs.
Reviewers generally appreciate the compassionate and professional service provided by Dignity Memorial, highlighting the beautiful facilities and the supportive staff who help navigate difficult arrangements. Many customers commend the attention to detail and the smooth execution of services, with several noting that the staff made a challenging time much easier to handle.
However, there are some criticisms regarding customer service, with a few individuals expressing disappointment over rushed interactions and communication issues that led to stress. Additionally, while many find the pricing fair for the quality of service, some feel it is on the expensive side. Overall, Dignity Memorial receives a mix of praise for its service and facilities, alongside some concerns about customer care and costs.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Community Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 13 |
12 reviews of Dignitymemorial. Filter by what matters to you.
While the facilities are nice, I was not impressed with the customer service. The staff seemed rushed and didn't give us the attention we needed during such an emotional time. Several phone calls went unreturned.
Quick answers to the questions people ask most.
Dignity Memorial offers comprehensive funeral, cremation, and cemetery services including traditional burial, cremation services, memorial services, and pre-planning options. They also provide grief support resources and personalized celebration of life ceremonies. Their network includes funeral homes, crematories, and cemeteries across North America.
You can use the location finder on the Dignity Memorial website by entering your zip code or city name. The tool will show you nearby funeral homes, crematories, and cemeteries in their network. You can also call their main number for assistance in finding the closest location.
Most Dignity Memorial locations are available 24/7 for immediate needs and emergencies. Regular office hours for planning and consultations are typically Monday through Friday 9 AM to 5 PM, with weekend hours varying by location. It's best to contact your specific location directly to confirm their hours.
Yes, Dignity Memorial offers pre-planning services that allow you to make arrangements and lock in current prices for future services. Pre-payment options include insurance policies and trust funds to protect your investment. This helps relieve the emotional and financial burden on your family during a difficult time.
Cremation services are typically less expensive than traditional burial as they don't require a casket, burial vault, or cemetery plot. However, costs vary based on the specific services chosen, such as memorial services, urns, and final disposition of cremated remains. A funeral director can provide detailed pricing for both options based on your preferences.
Dignity Memorial accepts various forms of payment including life insurance assignments, pre-need insurance policies, and veteran benefits. Many locations also offer payment plans and financing options to help families manage costs. Contact your local provider to discuss available payment options for your situation.
Dignity Memorial provides grief support resources including counseling referrals, support groups, and online grief resources. Many locations offer ongoing support services and can connect families with local grief counselors and support networks. These services often extend well beyond the funeral service itself.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Dignity Memorial has experience helping families navigate veteran funeral benefits including burial in national cemeteries, military honors, and VA burial allowances. Their staff can assist with the paperwork and coordination required to access these benefits. They work directly with the Department of Veterans Affairs to ensure proper recognition and benefits.
For immediate needs, Dignity Memorial is available 24/7 and can typically arrange services within 2-3 days. For pre-planning, you can contact them at any time to discuss future arrangements. Having advance notice allows for more personalized planning and can help ensure your preferred date and location are available.
Dignity Memorial's network spans across North America, allowing them to coordinate services between locations if needed. They can arrange for transportation of remains and help facilitate services in different cities or states. Their nationwide network ensures consistent service standards regardless of location.
Dignity Memorial is a network of funeral homes, crematoriums, and cemetery service providers operating across North America. The company offers funeral planning services, burial and cremation options, and memorial products to families during end-of-life transitions. They provide pre-planning services and maintain multiple locations to serve communities with funeral and memorial needs.