VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
DIRECT VAPOR receives a generally positive reception from customers, with many praising the easy-to-navigate website and competitive prices. Reviewers appreciate the swift shipping and the quality of products, particularly the vape juices.
Several customers highlight the straightforward age verification process, which enhances their shopping experience. However, there are notable complaints regarding order fulfillment, with some consumers reporting issues such as orders being delivered to incorrect addresses. Additionally, a few customers express frustration over unexpected charges for age verification, despite being repeat buyers. While many enjoy the variety and affordability offered, the inconsistency in service and order accuracy detracts from the overall experience. Overall, DIRECT VAPOR maintains a favorable reputation, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2023.
| Month | Average | Reviews |
|---|---|---|
| Jan 23 | 4.2 | 67 |
| Feb 23 | 4.7 | 52 |
| Mar 23 | 4.1 | 81 |
| Apr 23 | 4.0 | 48 |
| May 23 | 4.0 | 66 |
| Jun 23 | 3.9 | 52 |
| Jul 23 | 4.3 | 37 |
| Aug 23 | — | 0 |
| Sep 23 | 5.0 | 1 |
| Oct 23 | — | 0 |
| Nov 23 | — | 0 |
| Dec 23 | 3.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I truly appreciate the easy age verification as well as prompt delivery”
“Might have good prices but need to do something about shipping and delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Value | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 3.6 out of 5 (good) | +3% | 1,000 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: DIRECT VAPOR is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.6).
500 reviews of DIRECT VAPOR. Filter by what matters to you.
The first time I ordered everything went great no problems! The second and third time never got my order! Both times were delivered to someone else! People I don’t even know. I lost almost 200.00! Might have good prices but need to do something about shipping and delivery!!
Your website is so slow on mobile it is nearly impossible to place an order. I checked my speed test. Net downloading at 500+ mps so it's not the connection. I literally have to wait minutes before any screens show, and often have to start over due to screen freezing up. If you guys want to sell more this needs to be optimized.
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I placed an order on June 8th and according to the shipping/tracking information on their website, it states that on June 9th my order has been shipped. It is now June 26th and the same tracking tool on their website says that item is "Awaiting Carrier for Pickup". It's been 17 days of patiently waiting and zero activity on my shipment. 17 days? How is this ok?
This company tells you adult signature is required when that is b s I buy stuff all the time without nicotine and it shipped direct to me without adult signature. Ordered 10 days ago and still has not been picked up by Carrier. Although their website says it has,the Carrier says it has not. I'll never buy from this company again.
Seems like a scam. Took my payment for an order then afterwards told me it could be “6-18 business days” on top of shipping time before I get my order. Any time I ask for an update they send me the same link which doesn’t have any updates. I received a tracking link 12 days ago and it still hasn’t updated, and customer service fails to provide any details or support for this. Don’t order vape products from this company unless you enjoy waiting over a month to receive your order. Currently attempting to cancel the order and get a refund since I was able to place the same order with another company and have it received by the time DirectVapor could even give me an update. I will never order from them again and would advise others not to.
I ordered 5/24/2023. Still do not have my order. I've contacted customer service 9 times to resolve issue. Customer service rep Anita is by far the most rude, and unhelpful, unprofessional customer service rep I've had the pleasure of dealing with in a long time, followed by Kathleen, and Ashley. I have all the names, dates and times of each time I've called. With no one really willing to help, and next time I call, saying something different, or the person before didn't say that. It's been a horrible experience, they aren't willing to do anything or provide a refund until my order has not moved in 3p days. It has NOT moved since 5/30, so 14 days to go, 16 more to wait! Absolutely ridiculous. Called twice to speak to a supervisor on 6/12 after being advised to do so the day prior during the hrs of 9am to 4pm to only be told, I can't or one is not available, "they've already escalated it, what more do I want them to do?"-Anita. Update to review response 6/14/2023: Order#: 2802450845
The worst customer service I have experienced in the US. A couple Of months ago, I Made an order, chose pick up option, I was gonna be in town , the info for pick up schedule was wrong, and despite I don’t know how many international calls and e-mails, I never even got to talk to a person. I still haven’t been able to get help to retrieve my package, I am giving you guys one last chance with this order. the worst of it all was that I can tell nobody gave a **** about helping me. It’s the worst customer service experience I’ve had in the country. This is like my fourth order… on the third one they shipped the wrong pods… never even got an email back to try to make it right. Their customer service is a joke
Horrible, their prices are great, but shipping takes forever and customer service is a joke. Go somewhere else and pay the few extra bucks and have peace of mind. Update, got my device and it's broken, I called in and it's been 2 days waiting for the shipping label to return
Direct Vapor has a good selection of products, in stock, but they have extremely poor communication skills. They say they will update you on your order. No, they won't! I can't order from them again. This is the second time I placed an order with them. I figured the first time was just a fluke. If you do order from Direct Vapor, find something else to keep you occupied for at least ten business days. You may get your order sooner but you won't receive any information on its status. I'm dropping them back to a one because it's been seven days. I have no idea what's going on with my order.
Absolute SCAM! They never gave shipping info. Customer service is horrible & gives the run around. I finally weeks later filed for a charge back, my card has to be cancelled & replaced. A whole other slew of issues happened due to having to get a new debit card. F&$! Direct Vapor! Don’t ever attempt to purchase anything from them! They should have their business license taken from them.
Never received my order. Tracking says no answer which is a lie I never heard a knock at the door. The shipping carrier is completely useless.
They absolutely SUCK! Bought 50 replacement coils, and out of all of those (which weren't cheap BTW), I got about 10 good ones. Called them to tell them this, and they try and tell me I ordered the wrong coils! I don't think so... I've been buying the same coils for over two years - I think I know what I need. THEN they say that I can ship them back, at MY cost, and they'll refund me for the unopened packages, but they can't do anything about the bad ones. CRAPPY CUSTOMER SERVICE! Never again will I use this company. Too many other options out there that actually want to keep their customers.
To many taxes and fees. Not using you ever again. They are cheaper by 50$ other places.
You guys genuinely suck. Every time I deal with you, you advertise a sale like 20% off, then you don’t honor it and you lie. No adjustment in cart. Thieves - u charge me every single time for age verification even though I’ve sent you copies of my drivers license, etc. No one has ever made an effort to reach out to me and make anything right EVER because frankly you just don’t give a damn. The worst. Super janky website. Lie about prices & discount. If there were any other locations like social media where I could rate quite how awful your service is, could you please let me know? Josh R Another pathetic experience!
This is not a review. It is a question. Why do you say free signature then you charge for it?¿?????????????????..........
It's April 28th.. order was placed on April 6th. Emailed customer service a few days ago; was told to be patient for it takes 3-7 business days after it is picked up all bolded in red lettering. Sure.. except I will be out of town in 2 weeks. Still no reply. No movement. Nadda. About ready to ask for a refund and cancel this order.
Order number: 2802444768 (DirectVapor) "Shipment" number: 2802151566 Five String Solutions "tracking" number: 5S-1YL0JT3 Order placed on 04/13, with an advertised delivery ETA of 04/18. As of 04/20, still showing "Awaiting carrier pick-up" on DirectVapor's website. When tracked on the third party delivery site, it shows that it has been "in transit" since 04/14, and still showing a delivery ETA for two days ago. Oddly enough, each time I refresh the tracking info, it populates with different timestamps. Very misleading, though I want to believe this is not intentional. I would be more patient and without concern, but the lack of up-to-date information and conflicting information otherwise has me doubting the delivery of my purchase. I contacted DirectVapor's customer service. They told me they cannot look into the issue until the package has "arrived at the hub" (they also couldn't tell me when that would be), and did not provide any useful info. Per their wording, I must wait a full thirty days from the ordering date, before I am eligible for a full refund. Please look into this. I plan to contact my bank in a few days, to process a chargeback to the company so I will be getting my money back regardless. But, this is beyond understandable turnaround times, and certainly outside of what DirectVapor promises. 04/21 UPDATE: Shipping charge of $5.99 refunded. Received an e-mail from customer support saying, "Your order has been shipped. Some orders are experiencing delays by upwards of 3-10 business days past your original 3-8 business days. E-mail also forwarded the same tracking number for my "delayed" order which had already been shipped, but is now being shipped... whatever that means. I called DirectVapor to follow-up and obtain more info. Still unfruitful. I am still to wait for a package that is "definitely delayed but may or may not arrive", again- per their wording. Comical.
I have it screenshot it that I was to receive FREE age verification delivery, but it still charged me 5.99 at checkout!
VaporFi is an online vape shop that specializes in offering a wide range of vaping products, including vapes, kits, and e-liquids. The company provides customers with access to high-quality vape devices, innovative mod kits, and a diverse selection of e-juice flavors. With a focus on catering to both novice and experienced vaping enthusiasts, VaporFi aims to meet the varying preferences of its clientele by featuring popular brands and products. Customers can explore a comprehensive inventory of vape accessories, including batteries, coils, and starter kits, making it a convenient one-stop shop for all vaping needs. VaporFi also offers promotional deals and free shipping on orders over a certain amount, enhancing the shopping experience for its users. The platform is designed to support a community of vaping enthusiasts looking for reliable and premium products in the vaping market.
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