Domino's Pizza
Most reviewers express significant dissatisfaction with Domino's, highlighting issues with both product quality and service. While some customers mention enjoying the "heerlijke" pizza when it arrives as expected, the overwhelming sentiment is negative.
Many report receiving cold or burnt pizzas, with complaints about the quality of the food being a recurring theme. Delivery times are frequently criticized, with orders arriving late or not at all, leading to frustration among consumers. Additionally, the customer service experience is described as unhelpful, with difficulties in reaching staff and resolving issues. Overall, while there are a few positive mentions of the pizza's taste, the majority of feedback points to a troubling pattern of poor service and product inconsistency. The overall sentiment is decidedly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 25 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.7 | 3 |
| Nov 25 | 1.2 | 18 |
| Dec 25 | 1.3 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
“I placed my order an hour before the desired delivery time, but the courier was 40 minutes late”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | — | 25 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 51 |
Bottom line: Domino's is #5 of 5 on overall rating in this group.
25 reviews of Domino's. Filter by what matters to you.
Domino’s Berlin Altglienicke. Um 19.30 Uhr bestellt und nicht wie versprochen um 20:00 Uhr sondern um 21.30 geliefert (( Da die Pizza vor der Auslieferung wohl recht lange warmgehalten wurde, mutierte der Thunfisch zu Holzspänen, die ungenießbar waren. Sie landete dann Im Müll, denn wir halten keine Schweine. Unfassbar, dass es nach der entsprechenden Bewertung weder eine Entschuldigung noch Ersatz gab.
Der Laden ist eine Katastrophe. Die Dominos-Pizzafahrer liefern ihre mittelmäßigen Pizza-Kreationen ohne Rücksicht auf Verluste per E-Bike aus. Hierbei werden auch rote Ampeln nicht berücksichtigt. Bei Zusammenstößen mit PKWs ist oft der Autofahrer der Dumme, auch, wenn er keine Schuld hat. Das Fahrzeug ist beschädigt und das Pizza-E-Bike hat keine Haftpflichtversicherung. Gegen diesen Laden sollte man eine Sammelklage starten.
Pizza,is terrible,they forgot to put tomato sauce and the cheese is so thin and burnt instead of golden brown,its not the first time. So after many tries,I will no longer order dominos,its just not worth for the price. Bye dominos.
It took over an hour to get our food and it was cold. I called the store and the manager said I could give him all the food back and they would remake it. Isn't that crazy? I didn't want to wait another hour so I said I have a toaster oven, but I shouldn't have to use it for this. I asked for some kind of discount for my hassle, like return the delivery fee, and he hung up on me. I called back for his name and he hung up on me again, slammed the phone down even. I will never buy from any Domino's again in my life. What kind of people run these places??
Quick answers to the questions people ask most.
Most Domino's locations are open from 10:30 AM to midnight Sunday through Thursday, and 10:30 AM to 1:00 AM on Friday and Saturday. Hours may vary by location, so it's best to check with your local store or use the store locator on their website.
Yes, Domino's offers both delivery and carryout options at most locations. You can place orders online, through their mobile app, or by calling your local store directly.
You can track your order through the Domino's website or mobile app using the Pizza Tracker feature. This shows you real-time updates on your order's progress from preparation to delivery.
Domino's typically accepts cash, credit cards, debit cards, and digital payment methods. Payment options may vary by location and whether you're ordering for delivery or carryout.
Yes, Domino's offers a gluten-free pizza crust option. However, they note that their kitchens are not gluten-free environments, so cross-contamination may occur during preparation.
Delivery areas and minimum order requirements vary by location based on distance and local policies. You can check if delivery is available to your address and view any minimum order requirements when placing an order online or by calling your local store.
You can find your nearest Domino's using the store locator on their website or mobile app by entering your address or ZIP code. The locator will show nearby locations with contact information and hours.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Die Pizza war zum wiederholten male kalt. Es wurde zwar eine Nachlieferung angeboten aber diese kam nie an. Auf nochmalige Anfrage diesbezüglich wurde behauptet ich sei nicht erreichbar gewesen, diesbezüglich gibt es Zeugen das. Ich anwesend war und auch auf das klingeln reagiert habe Sogar runtergerufen habe. Das der Fahrer in die entsprechende Etage gehen soll. Der Fahrer hat aber leider nicht reagiert! Auch nicht auf die Gegensprechanlage! Was schon echt sinnloses Verhalten ist
pedidos por la web, fatal imposible de hacer todo el rato error, llamé atención al cliente y pasaron de mi.
Der Belag verlässt den Teig sobald man ein Stück in die Hand nimmt. Belag und Ränder sind bei denen grundsätzlich zum Teil verkohlt...
Der Dominos Pizza hat einen schlechten Teigwaren Boden
Driver almost got to my location and then turned back to the store. 45 minutes later, the store explained that "some items in the order were not available and that is why driver returned". Then order was cancelled. Are these people on crack? If the order was incomplete, it should have never left the store. Also - charge for the order is instantaneous, but refund is 2-5 days? Why?
You have moved and didn’t even update Google maps When we rang the staff were very unhelpful and couldn’t offer us any directions. We eventually found the place after 45 minutes of driving up and down. Our pizza’s were cold and the when we spoke to the staff they couldn’t care less. Do not eat or order anything from here as we won’t be returning!
Bestellung in Wuppertal-Vohwinkel :-( Essen hat mit den Fotos mal gar nichts zu tun ! 13 Euro für die Tonne - NIE WIEDER ! Schade, dass man keine Fotos hochladen kann. Lieferservice war freundlich !!
Delivered crushed food and won’t answer the phone.
Bei meinem ersten Besuch in Potsdam am Sterncenter bei Domino Pizza, habe ich zwei Pizzen bestellt vor Ort. Auf der Karte stand 20% Nachlass und draußen vor der Tür waren zwei Kundenstoper worauf stand auf die zweite Pizza 50%. Beides erhielt ich nicht. Das war bei Domino Pizza ein einmaliger kauf. Viel Spaß noch bei der Kundengewinnung, so wird das nichts.
Good luck getting hold of an actual person to get a VAT receipt, have been asking for one for the last 4 weeks and every time they say they have passed it on to the franchise who will provide it, but I haven't heard anything back, so I can't claim any money back. Shocking service and will not be going here for team lunches anymore!
La peor, pizza del mundo. Seca, sin queso y de mala calidad.
Hice un pedido online y se me cobró con tarjeta, pero no recibí confirmación. Me puse en contacto y no tenían aviso del pedido a pesar de estar cobrado. Los precios ya son caros de por sí, por lo que el servicio que ofrecen debería ser aceptable. Te quedas sin dinero, sin pedido y siendo estafado. Esto no es de recibo en una empresa tan conocida. Un día de cumpleaños que debería haber sido feliz, estropeado por completo! Una estafa! Y en Atención al cliente me dijeron que les pasa a menudo!!!
Ok so went in and asked for a buy one get one free at Dominos Stenhousemuir. The guy said £28. I queried the amount as it should be £24.99. He said that deals not available today so i pointed to the window poster and he said, only on a Tuesday. I said ok and paid. While waiting i went online to check and he had lied so i said to him and showed him the deal live. He said watch my screen and went through the order but hit any pizza £14. I said tgats not what i asked for and pointed to buy 1 get 1 free on his screen, he got mad and said it doesnt work but wouldnt tap it. He thinks im stupid, So he refused to credit my card and got cheeky. My wife and kids were hungry in the car so i took it and left. On my way home i went to Falkitk Maggie wood loan branch and asked how much for the same order, guess what £24.99. What a lying cheating robbing scammer at Stenhousemuir Branch. They overcharge customers and point blank refuse to give it back. Over tge years i spent a lot of money with this company only to get cheated bare faced. Now i come online and AI found out theres been lots of complaints about this Branch doing this. I expect more from Dominos but obviously tge dont care and just want your money, even if they have to steal it
Me parece muy mal gusto que contraten Gente que odia su trabajo, uno viene acá a convivir y a disfrutar del tiempo libre pero hay gente como Paola Cardona que trabaja en el Domino's que está en Santa Clara que le quita las ganas de comer a uno y todavía lo despachan a uno como que de gratis fuera la comida yo definitivamente no volvería a pisar este local en Santa Clara Villa Nueva
Pasta mit Chicken Döner bestellt.In einer Pappschachtel geliefert.Das hatte mit Döner nichts zu tun.Es waren platte Streifen ohne Kruste und ohne Geschmack.Kaum Zwiebeln.Ekelhafte fettige Sauce.Alles ein Gematsche. Und dann dafür diesen Preis????? Unverschämt.Nie wieder!!!
Club Punkte nicht bekommen, das essen wird immer schlechter, wenig Belag, verbrannte Kruste. E-Mails werden nicht beantwortet. Der Laden schafft sich echt ab, herzlichen Glückwunsch!
Many Domino's locations offer catering services for large orders and events. Contact your local store directly to inquire about catering options, advance ordering requirements, and availability in your area.
Domino's aims to ensure customer satisfaction with their orders. If you're not satisfied with your order, you should contact your local store or customer service to discuss resolution options, which may include remake or refund depending on the situation.
Yes, Domino's offers extensive customization options for their pizzas including different crusts, sauces, cheeses, and toppings. You can customize your order when placing it online, through the app, or by phone.
Yes, Domino's has a mobile app available for iOS and Android devices. The app allows you to place orders, track deliveries, save favorite orders, and access exclusive deals and promotions.
You can contact customer service by calling your local Domino's store directly, using the contact information on their website, or through their mobile app. Many locations also offer online chat support for customer inquiries.
Domino's Pizza
