Ducie Fashion is a luxury fashion retailer based in the United Kingdom, offering a curated selection of high-end clothing and accessories for discerning customers. The company's official website, ducie.co.uk, features a range of stylish products, including jackets, coats, and other outerwear, designed to appeal to fashion-conscious individuals seeking quality and sophistication in their wardrobe. Ducie Fashion emphasizes the use of premium materials, such as leather and faux fur, ensuring that each piece combines both elegance and comfort. Targeting an upscale demographic, Ducie Fashion caters to consumers who value exclusivity and craftsmanship in their fashion choices. The brand's latest collections, including seasonal edits, reflect current trends while maintaining a timeless appeal. With a commitment to delivering a seamless shopping experience, Ducie Fashion keeps customers informed about product availability and shipping timelines, particularly during peak shopping periods.
Reviewers express significant dissatisfaction with Ducie Fashion, highlighting severe issues with customer service and order fulfillment. Many customers report that the company fails to respond to emails or online inquiries, leaving them frustrated and without updates on their orders.
Complaints about long delivery times are common, with one customer noting they ordered during Black Friday but only received their items in January. Additionally, there are allegations of poor treatment from the company's staff, with claims of bullying and harassment directed at customers. The lack of transparency regarding shipping origins, particularly from China, adds to the disappointment. Overall, the sentiment is overwhelmingly negative, with many consumers feeling cheated and unsupported. Ducie Fashion struggles to meet customer expectations and maintain a positive reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.4 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Worst service and company ever, They never answer their emails or online chat”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 67 out of 100 | — | 5 |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
Bottom line: Ducie Fashion is #4 of 5 on overall rating in this group.
5 reviews of Ducie Fashion. Filter by what matters to you.
Over a year ago
Worst service and company ever, They never answer their emails or online chat. After one month of ordering still not received anything and they just don’t answer, I don’t even know if I will receive m... See more
Quick answers to the questions people ask most.
Ducie Fashion offers a curated selection of contemporary fashion items for various occasions and styles. Our inventory includes clothing, accessories, and fashion pieces designed to meet diverse customer preferences. We regularly update our collections to reflect current trends and seasonal offerings.
Store hours may vary by location and season. We recommend checking our website or calling the store directly for current operating hours. Holiday hours may differ from regular business hours.
You can reach us through multiple channels including phone, email, or by visiting our store location. Contact information is available on our website and social media pages. Our customer service team is ready to assist with any questions about products or services.
Please check our website or contact us directly to learn about available shopping options. We strive to provide convenient shopping experiences for our customers. Information about online ordering and delivery options can be found through our official channels.
We have a return and exchange policy to ensure customer satisfaction with their purchases. Specific terms, timeframes, and conditions apply to returns and exchanges. Please ask our staff or check our policy documentation for complete details.
We may offer styling consultation services to help customers find pieces that suit their preferences and needs. Our knowledgeable staff can provide fashion advice and recommendations. Contact us to learn more about available styling services and appointments.
We accept various payment methods for customer convenience. Common payment options typically include cash, credit cards, and debit cards. Please contact us or visit the store to confirm which specific payment methods are currently accepted.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Worst service and company ever, They never answer their emails or online chat. After one month of ordering still not received anything and they just don’t answer, I don’t even know if I will receive my 700€ paid jacket. I don’t understand how this company can have 225k followers on instagram, they are a fraud.
A fraud company, their CEO should be investigated for bullying and harassment for the messages she sent me. They block any customer who is not an influencer from reporting any issues. They don’t deliver the orders and refuse to refund. They sent me the wrong tracking number twice and yet the CEO was yelling at me in the messages and telling me “she is sick to death of me” with a voice notes. This is ridiculous and the WORST COMPANY that should be shut down. I will make sure to report them on every platform.
It is 28/02. I have ordered from Ducie on Black Friday (end of November) and have received the order in January. I immediately sent it back and now the order is stuck in UK customs, ducie won't answer my messages at all and owe me so much money. I am devastated!
I’m not happy with my order. I received order. The shipment was from China. They are saying that taxes are there responsibility! But in fact now I have problems with customs and they don’t reply to my emails! My problem was solved. Thank you
Not really happy with the order process. It says "Ducie London" but shipping is from China. Disappointing are the reply time frmo 2-3 days! And the very long delivery time. They say 10-12 days, but this is the time they need to manufature the goods, or only process everything. Shipping then comes on top with 10-12 days. Returns to China are of course expensive, and the customer service is way too slow for a premium brand. Not sure how they will handle my return, as the customer service takes is time. Will update.
We aim to serve customers with diverse sizing needs and body types. Size availability may vary by item and collection. Please contact us or visit the store to inquire about specific size ranges for the items you're interested in.
We regularly refresh our inventory with new arrivals and seasonal collections. The frequency of new merchandise depends on various factors including season and supplier schedules. Follow our social media or visit regularly to see our latest arrivals.
Gift cards can be a convenient option for fashion gifts. Please contact us directly or visit the store to inquire about gift card availability and purchasing options. Terms and conditions may apply to gift card purchases and usage.
We may offer hold services for items you're interested in purchasing. Hold policies, including duration and requirements, may vary. Please speak with our staff to learn about current hold options and any applicable terms.
Alteration services can help ensure the perfect fit for your fashion purchases. Please contact us to inquire about available tailoring services, pricing, and turnaround times. We can provide information about in-house services or trusted local tailoring partners.
Ducie Fashion is a luxury fashion retailer based in the United Kingdom, offering a curated selection of high-end clothing and accessories for discerning customers. The company's official website, ducie.co.uk, features a range of stylish products, including jackets, coats, and other outerwear, designed to appeal to fashion-conscious individuals seeking quality and sophistication in their wardrobe. Ducie Fashion emphasizes the use of premium materials, such as leather and faux fur, ensuring that each piece combines both elegance and comfort. Targeting an upscale demographic, Ducie Fashion caters to consumers who value exclusivity and craftsmanship in their fashion choices. The brand's latest collections, including seasonal edits, reflect current trends while maintaining a timeless appeal. With a commitment to delivering a seamless shopping experience, Ducie Fashion keeps customers informed about product availability and shipping timelines, particularly during peak shopping periods.
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