Eastbay is a retailer specializing in athletic footwear, apparel, and sports equipment. The company primarily serves athletes and sports enthusiasts through catalog and online sales channels. Eastbay offers products from various major athletic brands and focuses on performance gear for multiple sports and fitness activities.
Consumers generally appreciate Eastbay for its extensive selection of athletic gear and competitive pricing, particularly during sales where discounts can reach 40%. Reviewers highlight the availability of hard-to-find sizes, especially for those needing larger footwear, and commend the fast shipping and quality of products received.
Many customers have had positive experiences with customer service, noting quick resolutions for issues like defective items. However, there are significant complaints regarding the return policy, with several reviewers expressing frustration over complicated return processes and delays in refunds. Additionally, some customers mention inconsistent inventory, leading to backorders for popular items.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
12 reviews of Eastbay. Filter by what matters to you.
5 months ago
The product selection is great but navigating their website can be frustrating. The search function doesn't always work properly and filtering options are limited. When you do find what you want thoug... See more
5 months ago
Love the competitive pricing on name brand athletic wear. However, they seem to run out of popular sizes pretty quickly, especially for limited edition releases.
5 months ago
Eastbay has been my go-to for athletic shoes and gear for years. Their selection is massive and they always have the latest releases. Shipping is usually pretty fast too. Only complaint is that their... See more
5 months ago
Tried to return shoes that didn't fit properly and the process was more complicated than it should have been. Had to pay for return shipping and it took almost two weeks to get my refund processed. Ex... See more
Quick answers to the questions people ask most.
Eastbay specializes in athletic footwear, apparel, and equipment for various sports including basketball, football, baseball, running, and training. They carry major brands like Nike, Adidas, Under Armour, and Jordan, as well as team uniforms and custom gear.
You can reach Eastbay customer service by calling 1-800-826-2205 or through their website's live chat feature. Customer service representatives are available Monday through Friday from 7 AM to 11 PM CT, and weekends from 8 AM to 8 PM CT.
Eastbay offers a 90-day return policy for unworn merchandise in original condition with tags attached. Returns can be processed online or by mail, and original shipping costs are non-refundable unless the return is due to Eastbay's error.
Yes, Eastbay offers free standard shipping on orders over $50 within the continental United States. Orders under $50 incur a standard shipping fee, and expedited shipping options are available for an additional cost.
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options include 2-day and overnight delivery, with exact timing depending on your location and when the order is placed.
Eastbay primarily operates as an online retailer and catalog business. While they don't have traditional retail stores, they are owned by Foot Locker and some products may be available at Foot Locker locations.
Yes, you can track your order through your Eastbay account online or by using the tracking number provided in your shipping confirmation email. Order status updates are available from processing through delivery.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The product selection is great but navigating their website can be frustrating. The search function doesn't always work properly and filtering options are limited. When you do find what you want though, the checkout process is smooth and delivery is reliable.
Love the competitive pricing on name brand athletic wear. However, they seem to run out of popular sizes pretty quickly, especially for limited edition releases.
Eastbay has been my go-to for athletic shoes and gear for years. Their selection is massive and they always have the latest releases. Shipping is usually pretty fast too. Only complaint is that their website can be a bit slow to load sometimes, but overall a solid experience.
Tried to return shoes that didn't fit properly and the process was more complicated than it should have been. Had to pay for return shipping and it took almost two weeks to get my refund processed. Expected better from such a large retailer.
Good selection of everyday athletic wear and shoes. Prices are reasonable and shipping is consistent. Nothing fancy but gets the job done.
Been ordering from their catalogs since the 90s and they've maintained good quality and service throughout the years. The transition to online ordering has been seamless and they still offer the same reliable products I've come to expect.
Their end-of-season clearance sales are fantastic for stocking up on athletic gear. Managed to get several pairs of running shoes at 40% off. Regular prices can be a bit high, but if you time your purchases right, you can get excellent value.
As someone who wears size 15 shoes, I appreciate that Eastbay actually stocks extended sizes. Most local stores don't carry anything above size 13, so being able to find quality athletic shoes in my size online is a huge plus. Prices are fair considering the limited availability elsewhere.
Had an issue with a defective pair of cleats and their customer service team was incredibly helpful. They processed my return quickly and sent a replacement without any hassle. This is why I keep coming back to Eastbay.
We outfit our entire high school basketball team through Eastbay every year. Their bulk ordering process is straightforward and they offer good discounts for team purchases. The customization options for jerseys and warm-ups are also top-notch.
Sometimes they have exactly what I need in stock, other times popular items are backordered for weeks. The inconsistent inventory management can be annoying when you need gear for a specific event or season.
Ordered basketball shoes and they arrived two days earlier than expected. Product quality was exactly as described and the packaging was secure. Will definitely order again.
Yes, Eastbay has a dedicated team sales division that specializes in bulk orders for schools, leagues, and organizations. They offer custom uniforms, team equipment packages, and volume discounts for qualifying orders.
Eastbay accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Eastbay gift cards. They also offer financing options through third-party providers for qualifying purchases.
Eastbay provides detailed size charts for each brand and shoe type on their website. They also offer customer reviews that often include sizing feedback, and their customer service team can help with specific sizing questions before you order.
Eastbay is a retailer specializing in athletic footwear, apparel, and sports equipment. The company primarily serves athletes and sports enthusiasts through catalog and online sales channels. Eastbay offers products from various major athletic brands and focuses on performance gear for multiple sports and fitness activities.
