A positive experience
ECC made a promise and kept it. They guided us in being able to remove ourselves from future management fees. Steven was positive and professional throughout the process. Many thanks.

European Consumer Claims (ECC) is a specialized review platform focused on assisting individuals with holiday ownership and retirement property claims. The company provides support to customers who seek to dissolve unwanted European timeshare contracts and potentially recover lost funds. With a team of experienced advisors and legal partners, ECC guides clients through the claims process, ensuring they receive informed and professional assistance tailored to their needs. Targeting holiday ownership and retirement property owners, ECC offers a range of services including free consultations to determine claim eligibility. The company has established itself as a trusted resource for consumers facing challenges with their property contracts, prioritizing efficient and transparent communication throughout the claims journey. By leveraging advanced research and technology, ECC aims to deliver effective solutions for clients seeking to exit their contracts and reclaim their investments.
European Consumer Claims receives overwhelmingly positive feedback from customers, particularly praising the professionalism and support provided by staff members like Steven. Reviewers express gratitude for successfully relinquishing their timeshares and eliminating future management fees, highlighting the effectiveness of ECC's guidance throughout the process.
Many appreciate the clear communication and timely updates, which contribute to a sense of trust and reassurance during what can be a lengthy and challenging experience. While some reviews mention the process can be long-winded, the overall sentiment remains highly favorable, with consumers feeling relieved and satisfied with the outcomes. The consistent acknowledgment of Steven's exceptional service reinforces the company's reputation for delivering on its promises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 11 |
| May 25 | 5.0 | 9 |
| Jun 25 | 4.9 | 7 |
| Jul 25 | 5.0 | 18 |
| Aug 25 | 4.9 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Finally out of timeshare membership, was hoping for our case to go to court for miss sold product etc, but due to cha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: European Consumer Claims is #1 of 5 on overall rating in this group.
60 reviews of European Consumer Claims. Filter by what matters to you.
Over a year ago
ECC made a promise and kept it. They guided us in being able to remove ourselves from future management fees. Steven was positive and professional throughout the process. Many thanks.
Over a year ago
We have finally relinquished our time share through ECC and special thanks to Steven for all his help no timeshare fees from August 2025 x
Over a year ago
Finally out of timeshare membership, was hoping for our case to go to court for miss sold product etc, but due to changes in the law this hasn't happened, therefore we decided to relinquish our member... See more
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ECC made a promise and kept it. They guided us in being able to remove ourselves from future management fees. Steven was positive and professional throughout the process. Many thanks.
We have finally relinquished our time share through ECC and special thanks to Steven for all his help no timeshare fees from August 2025 x
Finally out of timeshare membership, was hoping for our case to go to court for miss sold product etc, but due to changes in the law this hasn't happened, therefore we decided to relinquish our membership anyway. A big thankyou to Steven for ending many years of unwanted management fees so quickly and professionally.
Na een aankoop van €1798 bij Segway begon de ellende: late levering, geen mogelijkheid tot retourneren en nul reactie op onze pogingen tot contact. We voelden ons machteloos... tot we ECC Europe inschakelden. Vanaf dat moment begon er eindelijk beweging te komen bij Segway. Het heeft ruim vijf maanden geduurd, maar dankzij ECC hebben we ons geld terug! Het contact met ECC was snel, duidelijk en uiterst professioneel. Hun inzet heeft écht het verschil gemaakt. ECC is een toporganisatie en in een wereld waar negatieve ervaringen vaak de boventoon voeren, is het des te belangrijker om dit soort positieve ervaringen in de spotlight te zetten. Heel erg bedankt!
Wendy and team did everything needed to rid me of my timeshare nightmare although long winded at times can’t recommend them highly especially Wendy
I have been kept informed all the way during the procedure to get me out of my Occidental time share. I particularly want to mention Steven who has been very encouraging and who has got back to me almost immediately with my concerns/questions. He has a direct attitude which I find gets to the point and answers needed to make me feel I am in good hands. Cannot recommend the company enough if you need help getting out of your timeshare.
Thank you so much to Steven. We’ve only been in contact with him for a couple of weeks or so and he’s pointed us in the right direction to absolve us of our maintenance fees. So many thanks for all his help.
Everyone at ECC was most helpful and kept us informed of every step in the process. Steve John was every efficient in dealing with our issue and sent us the wording needed to secure a response from Hilton. After sending our request, the response from Hilton confirming that cancellation of our contract had taken place and no further liabilities were applicable, was received within an hour. Further investigation will determine whether a compensation claim can be made.
Patience is key. 13 month process for us but boy is it worth it! This was something that was difficult for us as a couple. We recognised early on what a mistake we had made and soon found ECC to help us when we hit dead ends. ECC took care of us and ensured us that this would get resolved. Although no quick fix the peace of mind we have now that we are no longer locked into a timeshare is like having an enormous weight lifted from our shoulders. Steven delivered just as he said. We are very grateful to Steven and ECC's services for getting us out of hot water.
The help and guidance received was very good. We were helped at every stage of the process by someone who was knowledgeable and who had helped other people before so knew what they were doing. We have been wanting this sort of help for years but in the end it took only just over a week of help from this company for us to get what we wanted.
Steven was exceptional and delivered his promise highly recommended
Almost a year ago to the day we contacted ECC to terminate an RCI contract we had . Stephen took control of our case and promised us that we would be timeshare free and true to his word this has happened. Many thanks to Stephen and the team .
This place gets things done - and quickly! Our contact Steven was incredibly organised, and very confident that we would reach a satisfactory conclusion within a week of us starting the process. He sent all the information and materials we needed to process our cancellation within minutes of our first conversation, and walked me through every step of the way. Imagine my joy when we got finalisation of our membership cancellation within less than 48 hours! I don't know what magic he uses, but this man is incredible! I'm absolutely delighted, and couldn't recommend the company more!
The whole Timeshare experience is something to be avoided, BUT, the trick is to get out of it!!! For that you need a whole lot of patience and trust that the experts know what they are talking about and exactly what they are doing!! Steven had both, many a time he reassured me everything was going to plan, yes my patience did waiver, but I knew I could make contact and be back on track. USA timeshare get outs can take time, ours has taken 2 years, but the end is in sight!! I couldn’t be happier. Thank you for your assistance.
This review is based only on our experience with Stephen, who has been the only person to finally deliver the result we needed. The initial confidence from EEC in encouraging us to make a claim did not come to fruition, and we were reliant on Stephen’s expertise in his area to give us a ‘time share free’ future. Thank you for the final call to clarify and put minds at rest!
A big thank you to Steven for his swift action to negotiate the termination of our RCI points ownership. From the the first call with Steven, it was all done within 24 hours. No more annual maintenace fees! What a relief.
We are so happy that our RCI timeshare ownership has been terminated. A special thank you to Steven for his swift handling of our case once it was passed to him. Thank you ECC and M1 legal for dealing with our case and getting to a successful conclusion. Graham and Marciliana.
Steven has been an amazing support all the way through the process of relinquishing our timeshare. He definitely knows his job well. THANK YOU SO MUCH!!!
It is such a relief to be released from our timeshare ownership. So glad we chose ECC A huge thank you to Steven once he took over our case it was all sorted out in a matter of weeks and not being very good with tech he helped us through which was much appreciated so thank you so much Steven, CLIVE
spoke Mr Steven John who was thorough and swift to respond with regard to termination of contract ......we were able with his advice to receive a suitable offer . thank you Tom Fleming
European Consumer Claims (ECC) is a specialized review platform focused on assisting individuals with holiday ownership and retirement property claims. The company provides support to customers who seek to dissolve unwanted European timeshare contracts and potentially recover lost funds. With a team of experienced advisors and legal partners, ECC guides clients through the claims process, ensuring they receive informed and professional assistance tailored to their needs. Targeting holiday ownership and retirement property owners, ECC offers a range of services including free consultations to determine claim eligibility. The company has established itself as a trusted resource for consumers facing challenges with their property contracts, prioritizing efficient and transparent communication throughout the claims journey. By leveraging advanced research and technology, ECC aims to deliver effective solutions for clients seeking to exit their contracts and reclaim their investments.
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