European Consumer Claims (ECC) is a specialized review platform focused on assisting individuals with holiday ownership and retirement property claims. The company provides support to customers who seek to dissolve unwanted European timeshare contracts and potentially recover lost funds. With a team of experienced advisors and legal partners, ECC guides clients through the claims process, ensuring they receive informed and professional assistance tailored to their needs. Targeting holiday ownership and retirement property owners, ECC offers a range of services including free consultations to determine claim eligibility. The company has established itself as a trusted resource for consumers facing challenges with their property contracts, prioritizing efficient and transparent communication throughout the claims journey. By leveraging advanced research and technology, ECC aims to deliver effective solutions for clients seeking to exit their contracts and reclaim their investments.
European Consumer Claims receives overwhelmingly positive feedback from customers, particularly praising the professionalism and support provided by staff members like Steven. Reviewers express gratitude for successfully relinquishing their timeshares and eliminating future management fees, highlighting the effectiveness of ECC's guidance throughout the process.
Many appreciate the clear communication and timely updates, which contribute to a sense of trust and reassurance during what can be a lengthy and challenging experience. While some reviews mention the process can be long-winded, the overall sentiment remains highly favorable, with consumers feeling relieved and satisfied with the outcomes. The consistent acknowledgment of Steven's exceptional service reinforces the company's reputation for delivering on its promises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 5.0 | 11 |
| May 25 | 5.0 | 9 |
| Jun 25 | 4.9 | 7 |
| Jul 25 | 5.0 | 18 |
| Aug 25 | 4.9 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Finally out of timeshare membership, was hoping for our case to go to court for miss sold product etc, but due to cha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: European Consumer Claims is #1 of 5 on overall rating in this group.
60 reviews of European Consumer Claims. Filter by what matters to you.
Very professional service. I felt supported throughout - every time I contacted them I got a response within the day reassuring me that I was on the right track and to keep persevering. I started the process in October 2023 and had not realised how long it would take so did get concerned at times.
I would like to thank Justin Gilson for his help and perseverance in helping my elderly father. He was always professional and efficient. ECC ought to consider him a valuable asset.
We are delighted to be released from one of our timeshare ownership with the help and support of Steven John of ECC. We cannot thank him enough for guiding us through the process. It is a weight off our shoulders, as trying to exchange each year has become more fraught, as well as the costly maintenance fees. Thanks again Steven, we are very grateful to you. ECC should be proud of you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good clear advice and quick response
After years of paying maintenance fees for a 'share ownership' property, that was never used (mainly because the exchange system is so broken, there is little opportunity to make a preferred change without several years' notice), I'd had enough. I did some research, spotted ECC, thought it was worth a whirl. Alby and Michael took me through the initial stages, then handed me over to Steven to extract me from the timeshare albatross. Legend! Did exactly what he said he would do - email received today, confirming that I have now relinquished the property and all legal liability past and future. Result...and it landed on my birthday 🎈 Huge thanks to Steven and the team.
It's taken 13 long months to finally get out of our unlimited vacation club contract, Steven has helped along the way, letting us know correct wording on all replies, the process has been frustrating, but Steven has helped all the way along Now for the next stage trying to get some of our money back, I'm sure Steven will work as hard hopefully won't take as long, but unlimited vacation club are know to be slow to reply to emails or complete any action needed
I would like to thank Justin Gilson at ECC for his tenacity and perseverance in helping me achieve a positive outcome. He was always polite, professional, and efficient. ECC should consider him a valuable asset to the company.
On more than one occasion, we found ourselves unsure about how to escape Diamond Resorts. However, Steven took on our case and provided us with clear and straightforward instructions on the necessary steps. Within just a few days of our submission to Diamond, we received the positive news of our successful application, and today we have confirmed that we are indeed free from future extortionate management fees and membership. For anyone considering a similar journey, I recommend placing your trust in ECC and Steven—he is dedicated to helping you navigate the process effectively. Wish we had spoken to them years ago . Steven definitely got the job done and we will be forever grateful. THANKYOU
Steve John helped us exit a frustrating condo contract, and we’re very thankful for his support throughout the process. The condo owners were not responding to emails, which caused delays and a lot of stress. However, Steve remained professional, patient, and persistent. Today I've found out that finally the contract has been terminated! Incredible news, thanks Steve! It did take longer than we hoped, but that was mostly due to the condo side. In the end, we got the result we needed, and we’re relieved to be free from that commitment. If you’re stuck in a similar situation, I’d definitely recommend giving them a call. They know what they’re doing!
A 5 star service deserves a 5 star review. Steven John contacted us by phone, and was very communicative via phone and email. The whole process, for us, started in October 2023, and still nothing has been resolved. From our first contact with Steven last week, the matter was resolved successfully within 7 days as he promised in the initial conversation. He gets the job done. There should be more people like him in the workplace, a proper 'can do' person. Thank you.
Stephan and the team at ECC did a fantastic job. We are now timeshare hell free . Professional and efficient. Great work.
I was apprehensive at the start with all the legalities and the time this was taking. We couldn't use the timeshare due to lack of availability and we got tired of paying management fees for nothing. We were put in touch with Steven John at ECC, he was very knowledgeable, excellent communication and responded to queries straight away. Once I spoke to Steven we were free of timeshare within a few weeks. Not sure what will happen with our claim but just happy to be out.
Still waiting on outcome service so far good Steve John polite and courteous
great service , very prompt all question answered and explained
Was informed that as the man dealing with our case is on holiday and the previous lady left we could have an update of our case sent to us that day .This didn't happen and no longer waiting .I've rung and sent messages explaining we need e mails or messages and still nothing .This is so stressful for us both as all we seem to get is ,wheres our monthly payment .As no one does what they say they are going to do ,we are wondering what we are paying for ?.Can someone send the email with the updates on the case please .Today someone rang who is the 3rd case worker so I explained again from scratch ...Update ! Yesterday I got an apology from the company and we appreciate how hard they are trying to sort for us .I will of course keep you posted with an honest review as it appears that things are changing .
We decided that Diamond Resorts were trying to sell us more points, the carrot being that more properties would be made available to us. We were never aware that we were limited other than by our number of points available. Enough was enough and we approached ECC for help. Having agreed to their terms and paid their fee nothing happened for months. Following legal issues in Spain we were put in touch with Steven John at ECC. What a "player". After a few minor delays we are out of our contract without paying any unpaid fees. Get this man on the job and things happen.
European Consumer Claims (ECC) is a specialized review platform focused on assisting individuals with holiday ownership and retirement property claims. The company provides support to customers who seek to dissolve unwanted European timeshare contracts and potentially recover lost funds. With a team of experienced advisors and legal partners, ECC guides clients through the claims process, ensuring they receive informed and professional assistance tailored to their needs. Targeting holiday ownership and retirement property owners, ECC offers a range of services including free consultations to determine claim eligibility. The company has established itself as a trusted resource for consumers facing challenges with their property contracts, prioritizing efficient and transparent communication throughout the claims journey. By leveraging advanced research and technology, ECC aims to deliver effective solutions for clients seeking to exit their contracts and reclaim their investments.
This profile hasn't been claimed by the business owner.
