EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
EDWIN receives a mix of feedback, with a significant portion of reviews highlighting serious issues. While some customers praise the quality of the clothing and fast shipping, noting positive experiences with items like t-shirts and jeans, the majority express frustration with the service.
Many reviewers report problems with customer support, citing difficulties in the returns process and issues with order fulfillment, including receiving incorrect items or having orders canceled. Complaints about the quality of jeans are also prevalent, with several consumers mentioning rips and tears occurring shortly after purchase. Despite a few positive experiences, the overwhelming sentiment reflects dissatisfaction with both product quality and customer service. Overall, EDWIN struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 44 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 4.0 | 4 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 44 most recent reviews.
“I bought 2 t-shirts, they arrived in 2 working days, the quality of the cotton and the print are excellent (but I alr...”
“I have chased my order multiple times, receiving a standardised blurb from customer service saying that they have exp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 2.8 out of 5 (fair) | — | 44 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: EDWIN is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.9).
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Quick answers to the questions people ask most.
EDWIN is a business that provides professional services to our clients. We focus on delivering quality solutions tailored to meet specific business needs. Please contact us directly for detailed information about our current service offerings.
Our business hours may vary depending on the season and specific services. We recommend calling ahead or checking our website for the most current operating hours. This ensures you can reach us when we're available to assist you.
You can reach us through multiple channels including phone, email, or by visiting our business location. Contact information is typically available on our website or business listings. We strive to respond to all inquiries in a timely manner.
We work with various types of clients and business structures. Our approach is to understand each client's unique needs and circumstances. Please reach out to discuss how we might be able to assist your specific situation.
We aim to respond to all customer inquiries as promptly as possible during business hours. Response times may vary depending on the complexity of your request and current workload. For urgent matters, we recommend calling directly rather than using email.
We typically discuss client needs and potential solutions during an initial conversation. This helps us understand your requirements and determine how we might best assist you. Contact us to schedule a time to discuss your specific needs.
Our service area depends on the type of services being requested and logistical considerations. We can discuss coverage areas during your initial inquiry. Some services may be available remotely while others require on-site presence.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
EDWIN has been serving clients for several years, building experience and expertise in our field. Our team continues to grow and adapt to meet evolving client needs. We're committed to maintaining high standards of service and professionalism.
During our initial contact, we'll discuss your needs, answer questions about our services, and determine next steps. This conversation helps both parties understand expectations and requirements. We aim to make this process straightforward and informative.
Our team maintains relevant professional qualifications and stays current with industry standards. Specific certifications and credentials can be discussed during your inquiry. We believe in transparency about our qualifications and experience.
We take client confidentiality seriously and maintain professional standards regarding sensitive information. Specific privacy and confidentiality policies can be reviewed as part of our service agreements. Protecting client information is a fundamental aspect of our business practice.
Getting started is simple - just reach out through your preferred contact method to discuss your needs. We'll guide you through our process and explain any next steps clearly. Our goal is to make beginning a working relationship as smooth as possible.
EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
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