EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
EDWIN receives a mix of feedback, with a significant portion of reviews highlighting serious issues. While some customers praise the quality of the clothing and fast shipping, noting positive experiences with items like t-shirts and jeans, the majority express frustration with the service.
Many reviewers report problems with customer support, citing difficulties in the returns process and issues with order fulfillment, including receiving incorrect items or having orders canceled. Complaints about the quality of jeans are also prevalent, with several consumers mentioning rips and tears occurring shortly after purchase. Despite a few positive experiences, the overwhelming sentiment reflects dissatisfaction with both product quality and customer service. Overall, EDWIN struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 44 | 100% | +1.3 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 2.0 | 2 |
| Jan 25 | 1.0 | 3 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 4.0 | 4 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 44 most recent reviews.
“I bought 2 t-shirts, they arrived in 2 working days, the quality of the cotton and the print are excellent (but I alr...”
“I have chased my order multiple times, receiving a standardised blurb from customer service saying that they have exp...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 2.8 out of 5 (fair) | — | 44 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: EDWIN is #5 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.9).
44 reviews of EDWIN. Filter by what matters to you.
Over a year ago
Most expensive pair of jeans ever bought, €200,00. Within no time they ripped at the back on the edges of all pockets. Then they ripped in front under the buttoned fly. After they ripped inside the fr... See more
Over a year ago
I read the negative reviews after making the purchase and honestly I was a little worried. What can I say, my experience instead was totally positive... I bought 2 t-shirts, they arrived in 2 working... See more
Over a year ago
I am a first time buyer and ordered a Japan Denim in the sale. What can I say? Good price, great quality, and fast shipping. Nothing to complain so far. Highly recommended.
Quick answers to the questions people ask most.
EDWIN is a business that provides professional services to our clients. We focus on delivering quality solutions tailored to meet specific business needs. Please contact us directly for detailed information about our current service offerings.
Our business hours may vary depending on the season and specific services. We recommend calling ahead or checking our website for the most current operating hours. This ensures you can reach us when we're available to assist you.
You can reach us through multiple channels including phone, email, or by visiting our business location. Contact information is typically available on our website or business listings. We strive to respond to all inquiries in a timely manner.
We work with various types of clients and business structures. Our approach is to understand each client's unique needs and circumstances. Please reach out to discuss how we might be able to assist your specific situation.
We aim to respond to all customer inquiries as promptly as possible during business hours. Response times may vary depending on the complexity of your request and current workload. For urgent matters, we recommend calling directly rather than using email.
We typically discuss client needs and potential solutions during an initial conversation. This helps us understand your requirements and determine how we might best assist you. Contact us to schedule a time to discuss your specific needs.
Our service area depends on the type of services being requested and logistical considerations. We can discuss coverage areas during your initial inquiry. Some services may be available remotely while others require on-site presence.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Awful company. Website seems genuine BUT I placed an order using my debit card on the 24th April. I have chased my order multiple times, receiving a standardised blurb from customer service saying that they have experienced systems issues/upgrades/ new system, meaning everyone’s parcel is delayed. BS. They then write: your parcel will be dispatched in a couple of hours once released from our warehouse. This happened on 3 occasions and counting. We are now on the 9th May. I have complained through their web form and even tried to locate their 3 German Directors to contact. All I can find are their accountants being the registered address in London. I have clawed the money back from my bank thank goodness, as the purchase was made with my debit card and so very little protection. I will never buy from this shoddy dodgy organisation again.
Most expensive pair of jeans ever bought, €200,00. Within no time they ripped at the back on the edges of all pockets. Then they ripped in front under the buttoned fly. After they ripped inside the front pocket. These are not richt fitting jeans. Never have I seen such bad materials. Honestly very disappointing. DO NOT RECOMMEND.
I read the negative reviews after making the purchase and honestly I was a little worried. What can I say, my experience instead was totally positive... I bought 2 t-shirts, they arrived in 2 working days, the quality of the cotton and the print are excellent (but I already knew their products) and neat packaging... and thanks for the sticker. For the size I went down from M to S because they are large and it suits me perfectly. This is a historic brand, if you like a certain style of streetwear, their clothes must be in your own closet.
I am a first time buyer and ordered a Japan Denim in the sale. What can I say? Good price, great quality, and fast shipping. Nothing to complain so far. Highly recommended.
Ordered 2 pairs of jeans since I wasn't sure of the size. shipping was fast, package included a return label free of charge and I got refunded within the promised period for the pair I didn't keep. Great experience, will order again.
Die Jeans hatte nach der ersten Wäsche hässliche Streifen. Sie wurde auf links und bei geringer Schleuderzahl gewaschen. Der Kundenservice antwortet auf Englisch und verweigert eine Erstattung, weil die Hose nicht korrekt gewaschen worden sei. Kann man nur als unverschämt bezeichnen...
TERRIBLE SERVICE - if you dont tlike what youve purchased the returns process is impossible. They ignore you requests and nothing happens! Make sure you buy with credit card ONLY not debit card so you can dispute with your bank! JUST TERRIBLE .. AVOID
Ordered a pair of jeans of them. 150 pounds never received the jeans and lost the 150 pounds. Still getting on at them for the money terrible company. Avoid like the plague. Full of excuses payment wasn’t captured etc etc. thief’s!!!!!!
Tatsächlich machte ich sehr gute Erfahrungen: Die Lieferung erfolgte zügig, der Kundendienst antwortete auf eine Anfrage meinerseits umgehend. Die Qualität der von mir bestellten Tasche war hoch. Da die Tasche für mich jedoch zu groß war, retournierte ich diese mit dem kostenlosen Retourenlabel. Die Rückzahlung erfolgte innerhalb eines Tages.
Customer help is very poor, the returns process is extremely difficult, they did not provide the right paperwork so I am suck. I will never buy from them again.
I ordered a top. They sent the wrong item with the label of the item I ordered and paid for (which was more expensive than the one they sent me). I don't like the top they sent at all. Meanwhile the one I do like has sold out. I contacted them and asked them to refund. They asked for photos which I duly sent. They said that it was impossible that they had made a mistake as they check everything rigorously. They also said it looked like the top had been worn (it hadn't) and that therefore they couldn't accept it for the purposes of a refund. I will be approaching the Small Claims Court and I will never use this company again and suggest you don't either.
Je commande un jean Loose Tapered, la commande est validée, et annulée à 2 reprises! Franchement incompréhensible!
Their jeans have a lovely fit, so I purchased two pairs of Regular Tapered blue jeans. All good until 6 months later, a tear started to appear on the rear back pocket and the area around front zip split open getting on a bike one day - they were not tight jeans. The exact same thing happened the other pair, so I sent them back. They apologized and sent another saying the batch was faulty. The same thing happened to this pair, so I ended up getting them repaired locally. More rips, more fraying. Long story short — terrible quality denim at rip off prices. I bought another pair of stiff denim, put them in a cold wash and they shrank by one size. I give up.
Avoid these guys. The clothes look nice online but terrible customer service. My order was cancelled after waiting for 7 days due to an error in their system. I got an email apologising and giving me a 10% discount code, so I tried again, only to have the order cancel on checkout. Trying to order again meant that the discount code no longer worked. After trying on 4 separate times to order between the 22nd November and the 20th December, I have not been able to checkout or use the discount code! The customer support has been very unhelpful, suggesting that it's a user error rather than their systems.
Great clothing, but delivery through UPS is a joke. Amazon can delivery almost anything within a day but UPS take a week to get a parcel from Newhaven to Lewes.... every time!
Absolute jokers - sent me an item in a different size twice - they don’t do exchanges so I had to buy it twice and inconvenience myself to arrange to return them - I’d asked their customer service to ensure the proper size was sent the second time which proved completely pointless. There customer service representatives were also snide and dismissive.
The returns process through UPS is horrific. Returned the items as per instructions as they were too small. 2 weeks later the items are returned to me due to incomplete paperwork apparently. I called Edwin and they confirmed what I did and was correct. Edwin sent me another shipping label for UPS. 4 weeks later I have 3 pairs of jeans sitting in a warehouse in Germany awaiting customs clearance. I have no idea if or when I will receive a refund. Edwin need to make it known that items are shipped and returned to Germany.
Rien à dire sur la qualité des jeans que j'adore. Par contre, ne pas les commander sur le site Edwin qui est catastrophique au niveau du suivi des commandes (pas d'historique sur votre compte). Ils vous font bien comprendre que les retours ne sont pas leur priorité. Bref service client à fuir. Il y a d'autres sites qui proposent ces produits donc vous êtes prévenus.
So these take number 1 spot for worst customer service I have ever encountered. Nearly £250 down on items that have been successfully delivered back. So three times I had tried to return some jeans, via these UPS returns . Three times the parcel got sent back each time for different reasons. The driver confimred everything was filled in correctly, I sent picture(s) showing how the parcel was sent and received Edwin confirmed everything was filled in correct. We couldn’t understand why it was getting sent back as the UPS team also confirmed it was all correctly filled in. So it was suggested that I could send the parcel back via an alternative courier and Edwin would pay the costs (which they finally did after weeks of pestering they initially tried to give me a voucher instead would you believe!). It is now showing that the parcel was delivered to Edwin on June 11th, I have also confirmed this with Royal Mail. It is at the correct location your team gave to me. They are now telling me they haven’t received the parcel. I am now notifying trading standards and they can take it further. As I have tried to contact them which is in Germany - so now I have had to pay costs on my phone which I was put on hold for 15 minutes and still didn’t get through to anyone, that cost me over £7, £18.10 in postage costs and over £200 down in jeans I have sent back. This is all documented in emails and print screens. Do not shop online with them. Ricky
ABSOLOUTLEY HORRENDOUS. Ordered two tshirts for my sons birthday over 2 weeks ago. Contacted CS multiple times, said that UPS had tried to deliver the parcel twice, then admitted to not having tried twice when I pointed out it was returned the same day as it was supposed to be delivered. Now its too late, they talk about German shipping laws? Then they've sent a message saying its on the way back to them. Avoid at all costs, ABSOLOUTLEY LIVID
EDWIN has been serving clients for several years, building experience and expertise in our field. Our team continues to grow and adapt to meet evolving client needs. We're committed to maintaining high standards of service and professionalism.
During our initial contact, we'll discuss your needs, answer questions about our services, and determine next steps. This conversation helps both parties understand expectations and requirements. We aim to make this process straightforward and informative.
Our team maintains relevant professional qualifications and stays current with industry standards. Specific certifications and credentials can be discussed during your inquiry. We believe in transparency about our qualifications and experience.
We take client confidentiality seriously and maintain professional standards regarding sensitive information. Specific privacy and confidentiality policies can be reviewed as part of our service agreements. Protecting client information is a fundamental aspect of our business practice.
Getting started is simple - just reach out through your preferred contact method to discuss your needs. We'll guide you through our process and explain any next steps clearly. Our goal is to make beginning a working relationship as smooth as possible.
EDWIN is a progressive denim brand renowned for its high-quality Japanese selvedge denim, jeans, and clothing. The company emphasizes craftsmanship and expertise, merging traditional Japanese techniques with a contemporary European aesthetic. EDWIN offers a range of products that cater to fashion-conscious consumers seeking durable and stylish denim options. Targeting both men and women, EDWIN's clientele values authenticity and quality in their clothing choices. The brand provides a seamless shopping experience with features like free shipping on orders over SEK 500 and free returns, ensuring customer satisfaction. With a commitment to innovative designs and collaborations, EDWIN continues to expand its product offerings while maintaining its distinct heritage in the denim industry.
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