Everything went well
Everything went well. Only the cost of shipping was a little bit high.

Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
Electric-Collars.com receives a mix of feedback from customers, with a notable emphasis on their fast delivery and reliable service. Many reviewers praise the quick shipping, often highlighting that their orders arrive sooner than expected, which contributes positively to their overall experience.
However, there are significant concerns regarding product quality and fulfillment issues. Several customers report receiving incorrect or malfunctioning items, such as unsuitable adapters or collars that do not work as intended. Additionally, some express frustration over delayed shipments, with orders taking longer than anticipated to be dispatched. While the majority of reviews reflect satisfaction with the service and delivery speed, the recurring complaints about product issues and fulfillment challenges indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 299 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 10 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 3.7 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.4 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 299 most recent reviews.
“Fast and reliable”
“I returned the item express mail to receive my 30 day refund (€50 shipping fee)”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 299 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Electric-Collars.com is #3 of 5 on overall rating in this group. On quality, Internet Reptile scores higher (4.0 vs 3.3).
299 reviews of Electric-Collars.com. Filter by what matters to you.
Everything went well. Only the cost of shipping was a little bit high.
Received new product. Communication was good, but because it came from the Czech Republic shipping was a little slow, but don't think it was the vendors fault.
Prompt delivery and we'll packaged. However the device does absolutely nothing with the dogs. So I will follow up, but at this time I am not impressed with the product
Quick answers to the questions people ask most.
Delivery times may vary based on your location and the item ordered. Please refer to the shipping information on our website or contact our customer service for more details.
Yes, we accept returns within a specific period after purchase if the product is in its original condition. Check our return policy on our website or contact us for more information.
If you receive a defective or incorrect item, please contact our customer service immediately to arrange for a replacement or refund.
Yes, our products come with a manufacturer's warranty. For warranty details and duration, please visit our website or contact us.
Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the courier's website to track your order's status.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Despatch information was prompt. Fast way informed us of imminent delivery. Email confirmation of delivery. Have not yet tested its performance as I am away from home currently.
Once the misunderstanding was rectified, first class service
delivered on time
Smooth and easy, god communcation. Thoug last mail impossibly to understand when not written in english or german.
Tuotteet oli juuri sellaisia, kuin pitikin. Mutta toimitusaika oli jonkinverran pitempi, kuin puhelimitse lupasitte. Summasummarum 9+ :)
One of the two products was not in stock, but I had a correct, fast and great customersupport experience.
decent but expensive perfect delivery, solid casing, works good enough. I mis the ability in the device to recognise the specific sound of barking. Now it reacts on noice in general and only the sensitivity to noice can be regulated. The output can't be regualted but is indeed strong enough. The always blinking diode isn't a pro, it's in contradiction with the dark color of the device and his discrete appearance.
It took longer than 7 days to arrive, but otherwise no complains
Produit conforme à la description, bon suivit de l’envoi ( notifications à chaque étape) et bien emballé ! RAS
The customer service was very good. They helped me choose the right product for my needs. The delivery company (DPD) was not good. It took more than a week, and then they came to my company, and immediately left because there was nobody there in sight. But they had no intention of delivering it, they just wanted to get away fast, and then it was registered as "delivery attempt made" I had to wait 3 more days for delivery.
Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
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