What is the estimated delivery time for orders?
Delivery times may vary based on your location and the item ordered. Please refer to the shipping information on our website or contact our customer service for more details.

Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
Electric-Collars.com receives a mix of feedback from customers, with a notable emphasis on their fast delivery and reliable service. Many reviewers praise the quick shipping, often highlighting that their orders arrive sooner than expected, which contributes positively to their overall experience.
However, there are significant concerns regarding product quality and fulfillment issues. Several customers report receiving incorrect or malfunctioning items, such as unsuitable adapters or collars that do not work as intended. Additionally, some express frustration over delayed shipments, with orders taking longer than anticipated to be dispatched. While the majority of reviews reflect satisfaction with the service and delivery speed, the recurring complaints about product issues and fulfillment challenges indicate room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 299 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 10 |
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 3.7 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.4 | 5 |
| Apr 25 | 5.0 | 1 |
| May 25 | 3.8 | 4 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 299 most recent reviews.
“Fast and reliable”
“I returned the item express mail to receive my 30 day refund (€50 shipping fee)”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 299 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Electric-Collars.com is #3 of 5 on overall rating in this group. On quality, Internet Reptile scores higher (4.0 vs 3.3).
299 reviews of Electric-Collars.com. Filter by what matters to you.
Over a year ago
Everything about it exceeded my expectations — the quality is outstanding, and my cats definitely approve! The service was excellent, and delivery was even faster than I expected. Highly recommend!
Quick answers to the questions people ask most.
Delivery times may vary based on your location and the item ordered. Please refer to the shipping information on our website or contact our customer service for more details.
Yes, we accept returns within a specific period after purchase if the product is in its original condition. Check our return policy on our website or contact us for more information.
If you receive a defective or incorrect item, please contact our customer service immediately to arrange for a replacement or refund.
Yes, our products come with a manufacturer's warranty. For warranty details and duration, please visit our website or contact us.
Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the courier's website to track your order's status.
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The device came with a USB cable rather than with a power supply for the required 9 V. Even though this complies with the details „hidden“ in the smallprint, this is not suitable for an Outside application, like it is suggested for this device. Needless to add, that a Standart USB outlet supplies only 5V, and not the 9 V needed from the device.
I placed my order 6 days ago, and the package has still not been handed over to the courier (GLS). Since July 3rd, the tracking just says: “Parcel data entered into GLS IT system”, but there’s been no movement since then. It’s unclear whether the item was actually shipped, if it’s stuck in customs, or still sitting in a warehouse — and the seller hasn’t provided any updates or communication. Very disappointing experience. If a company can’t ship promptly, the least they can do is keep the customer informed. This was my first and definitely last time ordering from them.
Everything about it exceeded my expectations — the quality is outstanding, and my cats definitely approve! The service was excellent, and delivery was even faster than I expected. Highly recommend!
Super fast delivery! Great product and amazing price compared to other stores will be ordering again
I placed my order on 5.8.2025 and as of 6.11.2025, I still have not received my order.
the order was send in time and the communication was accurate.
The adapter you send is not suitable for the pet feeder, because the plug is straight and not bended in 90 degrees as shown on the picture.
Very quick and efficient shipment and delivery. And I was thrilled to discover that the product I bought was indeed the most recent model of the dishes for an automatic pet feeder and were the dishwasher safe variety.
The delivery was fast and well packaged. Did not know the unit is purple until it arrived, but hey are we caring for or loved pets or worrying about fashion here. Get your priorities straight! And, yes, I am ordering a black cover and a pink collar for my girl.
Everything went well. Only the cost of shipping was a little bit high.
Hab Indoor Hundeshaus bestellt. Die Qualität ist super. Es ist schön flauschig und größer als gedacht. Mein Hund liebt es und ich bin super zufrieden. Auf anderen Seiten hat das gleiche locker 40-50€ mehr gekostet.
Awesome experience. Delivery time to Romania 3 days. Also when I needed help with the product, I had a very fast replay to my email. Thank you!
It doesn't work at all, dogs barking just the same unfortunately
Livraison Rapide. Emballage ultra sécure. Produit tout à fait conforme à la description
Electric-Collars.com is a specialized retailer focusing on the niche market of electronic training collars for dogs. Established with over nine years of experience in the pet supplies industry, the company has positioned itself as a leader in offering a vast range of electronic collars designed for dog training and behavior management. Electric-Collars.com manufactures and sells its own brand, Reedog, alongside other favorite brands such as Aetertek, Dogtrace, Garmin, PetKit, PetSafe®, and SportDOG®, ensuring a wide selection to meet the diverse needs of pet owners. The company caters to customers looking for quality, affordability, and efficiency in training solutions for their pets. With services that include expert consultation, collar rental, and a comprehensive service program, Electric-Collars.com aims to support pet owners through every step of their training journey. Additionally, the website offers free shipping on orders over 200 USD worldwide, making it accessible to a global customer base. Beyond electronic collars, the company also provides a variety of pet supplies including beds, kennels, bags, toys, bowls, fountains, and dispensers, positioning Electric-Collars.com as a go-to online store for pet owners seeking reliable and effective training tools and accessories.
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