Elvine Clothing is a shopping and fashion retailer specializing in weatherproof jackets and clothing for both men and women. The company’s official webshop, elvine.se, offers a diverse range of outerwear including jackets, coats, and parkas, designed for durability and style suitable for various weather conditions. Elvine focuses on providing functional yet fashionable options, catering to customers seeking quality apparel that enhances their everyday wardrobe.
Targeting consumers who prioritize both aesthetics and practicality, Elvine Clothing emphasizes a future-proof wardrobe with versatile pieces. The company also offers extended returns, ensuring customer satisfaction during the 2025 Holiday Season, and promotes a newsletter for style inspiration and exclusive access to sales. With competitive pricing and free shipping for orders over 100 EUR within the EU, Elvine aims to meet the needs of fashion-conscious individuals looking for reliable, stylish outerwear.
Elvine Clothing has a positive customer experience.
Reviewers express a mix of satisfaction and frustration with Elvine Clothing. Many customers praise the quality and design of the jackets, with one noting it was their third purchase, highlighting their loyalty to the brand.
Read full summaryShow less
The ordering process is also commended for its simplicity and quick delivery. However, there are significant concerns regarding customer service and product quality. A few consumers report issues with zippers, including one jacket that malfunctioned after just three weeks, leading to dissatisfaction with the overall durability. Additionally, some reviewers mention difficulties in getting assistance from customer service when problems arise. Overall, while Elvine offers stylish jackets that many enjoy, the recurring quality issues and mixed experiences with customer support leave room for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Low volume · weighted down
3.5
6
100%
—
● Not enough data
3.5 / 5 overall
=
6 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2024.
Last 3 months
3.0
12-month avg
3.5
All-time
3.5
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 24
5.0
1
Feb 24
—
0
Mar 24
—
0
Apr 24
—
0
May 24
3.0
1
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
—
0
Oct 24
—
0
Nov 24
—
0
Dec 24
3.0
2
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Terrible Customer Service – Quality Issues Shifted to the Customer
In November 2024, I purchased a winter jacket from Elvine (model Reece, size M) for €419. After just three weeks, the zipper broke – a clear quality defect, which I reported directly to the manufactur... See more
I love it HOWEVER the zipper is impossible to zip by yourself. That’s not normal. I have never had such a problem with any of my other coats. Someone needs to stand in front of me to zip my coat which... See more
My 3rd Elvine jacket!! My 2nd one was stolen. My first was the The Reese. I already fell in love with this jacket but the Gunter even works better for me. That is why I bought another Gunter jacket Th... See more
Yes, Elvine Clothing is a legitimate company with numerous verified customer reviews. They have a mix of ratings, indicating a variety of experiences, with many customers appreciating the quality of their jackets.
Is Elvine Clothing a scam?
No, Elvine Clothing is not a scam. They have verified reviews that show both positive and negative experiences, particularly regarding customer service and product quality.
What products does Elvine Clothing offer?
Elvine Clothing specializes in stylish outerwear, including winter jackets and coats. Many customers have praised specific models like the Reece and Gunter for their design and warmth.
What payment methods does Elvine Clothing accept?
Elvine Clothing accepts various payment methods, including credit cards and PayPal, making it convenient for customers to complete their purchases.
All 5 questions →Show fewer questions
What is Elvine Clothing's return policy?
Elvine Clothing typically offers a return policy, allowing customers to return items within a specified timeframe if they are not satisfied. However, it's advisable to check their website for specific terms and conditions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible Customer Service – Quality Issues Shifted to the Customer
In November 2024, I purchased a winter jacket from Elvine (model Reece, size M) for €419. After just three weeks, the zipper broke – a clear quality defect, which I reported directly to the manufacturer.
Elvine’s response was beyond disappointing: Instead of offering an appropriate solution such as a repair, replacement, or exchange, they suggested sending a replacement zipper to the retailer, so I could pick it up and let a tailor to have it sewn in.
For a product in this price range, such handling of customers is unacceptable. Elvine shifts the responsibility for quality defects onto the customer instead of addressing them directly. At the moment it is winter and temperature is below 10 degree outside. I have. This is not only poor customer service but outright disrespectful to buyers who pay for premium products and expect to be treated accordingly.
I will avoid Elvine in the future and strongly advise against purchasing products from this brand if you value quality and customer service.
I love it HOWEVER the zipper is impossible to zip by yourself. That’s not normal. I have never had such a problem with any of my other coats. Someone needs to stand in front of me to zip my coat which is super silly. Zipper is super problematic. Except for that, it keeps you dry and warm.
My 3rd Elvine jacket!! My 2nd one was stolen. My first was the The Reese. I already fell in love with this jacket but the Gunter even works better for me. That is why I bought another Gunter jacket These are quality jackets worth the investment because they are nog cheap. But normally I wear them for more than 3 years as well. Perfect warm in winter, and even in spring and autumn on warm days I can wear this jacket over a T-shirt as it is so breathable. And here in the Netherlands the water resistance does its job as well. Great coats, great design! Elaine, you've got a fan..!
Wow, vilket service.
Först och främst är jag supernöjd med jackan jag köpte.
Utöver det måste jag berkligen ge 5st guldstjärnor till Elvines kundsupport. Jag var verklgien inte en enkel kund på grund av byten av storlekar och till och med modeller. Men inte en enda gång upplevde jag att man var besvärad eller tyckte jag var krånlig.
Det är så här det ska kännas att handal kläder på en webbshop. Man ska känna sig trygg i att butiken från start till stop finns där för att hjälpa dig att hitta just den jacka (eller vad det nu kan tänkas vara) som blir perfekt på dig.
Supertack Elvine
Elvine Clothing is a shopping and fashion retailer specializing in weatherproof jackets and clothing for both men and women. The company’s official webshop, elvine.se, offers a diverse range of outerwear including jackets, coats, and parkas, designed for durability and style suitable for various weather conditions. Elvine focuses on providing functional yet fashionable options, catering to customers seeking quality apparel that enhances their everyday wardrobe.
Targeting consumers who prioritize both aesthetics and practicality, Elvine Clothing emphasizes a future-proof wardrobe with versatile pieces. The company also offers extended returns, ensuring customer satisfaction during the 2025 Holiday Season, and promotes a newsletter for style inspiration and exclusive access to sales. With competitive pricing and free shipping for orders over 100 EUR within the EU, Elvine aims to meet the needs of fashion-conscious individuals looking for reliable, stylish outerwear.