Very knowledgeable on the property and…
Very knowledgeable on the property and also gave us information about other properties on your books.

East Midlands Property Management Ltd (EMPM) is a reputable letting agent based in Grantham and Newark, specializing in the management and rental of residential properties, including houses, homes, and cottages. Established in 1986, the company has built a strong foundation in the local property market, offering a comprehensive range of services tailored to both landlords and tenants. With a focus solely on lettings, EMPM differentiates itself through its extensive knowledge of the area and commitment to customer service. The company caters to a diverse clientele, including property owners with single homes or extensive portfolios looking for professional management services. EMPM's experienced and qualified staff, who collectively possess over 100 years of industry experience, are dedicated to facilitating smooth rental processes and helping landlords find suitable tenants. As members of ARLA Propertymark, East Midlands Property Management is committed to adhering to high standards of practice within the lettings industry.
East Midlands Property Management Ltd receives overwhelmingly positive feedback from customers, highlighting their knowledgeable and responsive staff. Reviewers frequently commend the agency for its quick replies and excellent service, with many stating that they have consistently received support over the years.
The team is described as friendly and efficient, making the rental process smooth and hassle-free. However, a small number of critical reviews express dissatisfaction with the company's policies, particularly regarding property viewings and perceived rudeness from staff. Some customers feel that certain practices, such as age restrictions on viewings, are unfair and potentially illegal. Despite these concerns, the majority of feedback reflects a strong sentiment of trust and satisfaction with the services provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 48 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 48 most recent reviews.
“After spending 40 years living in Canada I returned to the U”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 48 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: East Midlands Property Management Ltd is #3 of 5 on overall rating in this group.
48 reviews of East Midlands Property Management Ltd. Filter by what matters to you.
Over a year ago
Very knowledgeable on the property and also gave us information about other properties on your books.
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Very knowledgeable on the property and also gave us information about other properties on your books.
swift and quick help
Thanks for all your help and support over the years of renting properties - if anyone asks me about letting agents - you're always my top recommendation!
excellent letting agents who respond immediately if there is a problem
What a fantastic team they are at this agency. I have been a tenant of EMPM for the last 17 years. I cannot fault them in any way. The service I have received from them whenever I have had an issue was exceptional. Nothing was ever too much trouble & everything was dealt with promptly & satisfactorily. They really are an amazing team & I would highly recommend them to anyone looking to rent a property. We have now purchased our home but would more than happily have stayed a tenant with them if were in that position. To have received an email today thanking us for being a good tenant is testament to the personal touch they provide. I can only say thank you all so much for everything you have done for us over the years.
EMPM have managed my property for 20 years. They handled everything efficiently, with good communication and always kept good records to allow easy tax returns. I would definitely recommend them.
After spending 40 years living in Canada I returned to the U.K. in September, 2018 and had multiple obstacles to deal with in finding a rented residence, setting up a bank account, etc. The kindly advice I received from the staff at EMPM in Newark was very helpful and much appreciated. They found me a superb secluded ground floor flat in which I feel privileged to reside and I heartily recommend their excellent ongoing service.
Always prompt friendly service . Deal very quickly with any problems that crop up . Would recommend to our friends .
Always friendly and provide great service,thanks!👍
Always available for any unseen emergencies.
Recently moved to Newark and registered with 5 agents here. EMPM outshone them all by a mile, Friendly, efficient and helpful. A pleasure dealing with them and looking forward to the future. Highly recommended. Keep up the good work.
Can’t fault the service I’ve had from the ladies at empm Grantham over the last 7 years as a tennant. Always helpful and understanding of any issues I’ve had.
Rubbish company and rude staff it is totally illegal to refuse kids in there flats as new estate advised and then rob money of the deposit for stupid things
Couldn’t view a property because I am under 25 When I informed that this was illegal I was then told it was for insurance purposes. I won’t be bothering with this agency purely because they are a discriminatory outfit. They clearly don’t know their business.
Totally reliable, EMPM have managed my rental properties for many years. I soon found that every issue was quickly and efficiently resolved. There was no such thing as a "problem ". They should be running the country.
Fantastic company always make sure homes are ready to move into all clean and ready 😀 the ladies are a so friendly and will do anything to help you
Absolutely approachable and professional. Melanie and her team tailored a bespoke package for our 'not-so standard' requirements of property management. It was a pleasure to meet and deal with her.
East Midlands Property Management Ltd (EMPM) is a reputable letting agent based in Grantham and Newark, specializing in the management and rental of residential properties, including houses, homes, and cottages. Established in 1986, the company has built a strong foundation in the local property market, offering a comprehensive range of services tailored to both landlords and tenants. With a focus solely on lettings, EMPM differentiates itself through its extensive knowledge of the area and commitment to customer service. The company caters to a diverse clientele, including property owners with single homes or extensive portfolios looking for professional management services. EMPM's experienced and qualified staff, who collectively possess over 100 years of industry experience, are dedicated to facilitating smooth rental processes and helping landlords find suitable tenants. As members of ARLA Propertymark, East Midlands Property Management is committed to adhering to high standards of practice within the lettings industry.
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