Eurocell plc is a leading manufacturer and distributor of innovative building products, primarily focusing on the UK construction and renovation markets. The company specializes in the production of uPVC (unplasticized polyvinyl chloride) products, including windows, doors, and roofing systems, designed to enhance energy efficiency and sustainability in residential and commercial properties. Eurocell's extensive product range is aimed at builders, contractors, and homeowners looking for high-quality, durable solutions for their construction needs. With a commitment to providing exceptional customer service, Eurocell plc supports its clients through a network of branches and an online platform, ensuring easy access to their products and expert advice. The company is dedicated to improving building performance and aesthetic appeal while promoting environmental responsibility within the construction industry.
Eurocell plc receives high praise for its service quality, with many customers highlighting the friendly and helpful staff across various branches. Reviewers appreciate the easy ordering process and fast delivery, often noting that products are readily available and shipped without charge.
However, there are significant concerns regarding order fulfillment, with several customers reporting issues such as unfulfilled orders, lack of communication, and incomplete deliveries. While many express satisfaction with the overall experience, some warn potential buyers to be cautious, particularly with clearance items. Despite these complaints, the majority of feedback remains positive, emphasizing the company's strong service and product offerings. Overall, Eurocell plc is viewed favorably, though attention to order management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 4.6 | 78 |
| Mar 25 | 4.7 | 208 |
| Apr 25 | 4.6 | 217 |
| May 25 | 4.7 | 201 |
| Jun 25 | 4.5 | 220 |
| Jul 25 | 4.4 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the ma...”
“Ordered some trim for a job, got order confirmation and took money but no goods”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Eurocell plc is #3 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 4.2).
500 reviews of Eurocell plc. Filter by what matters to you.
Over a year ago
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you an... See more
Over a year ago
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way thi... See more
Over a year ago
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
Stu was buying in the Southampton branch while Adrian was buying in the Hedge end Branch as that was where they were working. We also work in Reading. We Manufacture Euro cell UPVC Windows & Doors so the White Trim is identical in all stores and identical to our window and door profile.
Aaron and the guys were really helpful guiding me in what to buy and recommended in its use, such that I have been able to build two brilliant projects. Bin surround and battery protection. Can’t thank Aaron enough for his guidance and help.
Mel was absolutely perfect helping us with materials. 5/5* for me. Thank you again guys 🙏
Easy ordering Fast delivery very good product Would defently would use ahain
Easy and simple collection. Excellent
Quick and efficient service at Bootle branch and all with a smile. Great staff- very helpful and knowledgeable
First time i wanted to amend an order - i had to cancel and reorder. My second order, you only delivered half which would have meant me waiting for the other half, so had to cancel again as there was no guarantee that it would arrive the following week!
Very efficient
We bought a Eurocell Gardenroom, absolutely over the moon with the speed of the build and design however we have had an issue with the doors not shutting, bowing out and being unable to secure the building. We reported this back at the start of April and we have still had no one out to rectify the fault despite the fact it has a 10 year guarantee. The experience with the customer account manager has marred the whole process. Up until now I would have recommended the gardenroom but due to the after sales care I no longer would
Order not be delivered and currently out of stock !
We had some facials and other items delivered. Reece the delivery person was brilliant he asked where I would like it put. Moved his van to our drive and put in in the place I said he even helped move a ladder 3 run he was very professional and nothing was too much trouble. He explained what was what as putting down. Customer service was very good and he was lovely. Keep up the good work. Went into store L Day later and staff in there were lovely and very helpful Would certainly say if you wanted any plastic cladding facials. Give this company a call
Dave @ Bridlington branch, was brilliant, Helped me order a door with his huge experience, also great price!, thanks again
Order ready and exactly right
Useful products at good prices. Good service. And, very local
A brilliant experience from start to finish. Joanne ( with a smile on her face) could not have done more to help. Will use the branch on all similar jobs! Keep up the good work!
Called in today 07/07/25 to pick up some trim and silicone. Received excellent customer service from Phil, but I must small the stuff are exceptionally helpful. Well done I won’t hesitate to return :)
Eurocell plc is a leading manufacturer and distributor of innovative building products, primarily focusing on the UK construction and renovation markets. The company specializes in the production of uPVC (unplasticized polyvinyl chloride) products, including windows, doors, and roofing systems, designed to enhance energy efficiency and sustainability in residential and commercial properties. Eurocell's extensive product range is aimed at builders, contractors, and homeowners looking for high-quality, durable solutions for their construction needs. With a commitment to providing exceptional customer service, Eurocell plc supports its clients through a network of branches and an online platform, ensuring easy access to their products and expert advice. The company is dedicated to improving building performance and aesthetic appeal while promoting environmental responsibility within the construction industry.
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