eXtra Stores is a prominent online retailer specializing in a diverse range of electronic products and home appliances. The company offers customers a wide selection of mobile phones, televisions, cameras, air conditioners, and gaming devices from renowned global brands. With a focus on providing a secure online shopping experience, eXtra Stores aims to meet the needs of tech-savvy consumers looking for quality products at competitive prices. Targeting both individual consumers and families, eXtra Stores seeks to enhance customer satisfaction through fast delivery services and a user-friendly shopping interface. The company's commitment to offering a comprehensive selection of household electronics makes it a go-to destination for those in search of the latest technology and home solutions. Through its website, customers can easily browse promotions and access a variety of products tailored to their preferences.
eXtra Stores faces significant criticism from consumers, with many expressing frustration over poor customer service and delivery issues. Reviewers frequently mention long wait times when trying to reach customer support, with some stating they received no communication regarding their orders.
Complaints about orders not arriving on time are prevalent, with customers feeling cheated after paying for items that never showed up. Despite these issues, a small percentage of reviews highlight the appealing selection of electronics and home appliances, with some customers noting attractive deals and friendly staff during in-store visits. However, the overall sentiment is overwhelmingly negative, as many feel that the company fails to deliver on its promises and lacks adequate support for resolving issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 33 | 100% | -2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.5 | 2 |
| Apr 25 | — | 0 |
| May 25 | 3.0 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 33 most recent reviews.
“I recently shopped at Extra Stores, and I was really impressed by their great selection of electronics and appliances”
“The worst costume service not only in Saudi but in the whole wide world”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | — | 33 |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | 1.6 out of 5 (poor) | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 |
Bottom line: eXtra Stores is #4 of 5 on overall rating in this group. On delivery, GRADE MOBILE scores higher (4.6 vs 1.4).
33 reviews of eXtra Stores. Filter by what matters to you.
The worst costume service not only in Saudi but in the whole wide world .. I been calling them few times and each time I waited 30 minutes and they haven’t answer . And I msged them in what’s app they replied one reply after 20 minutes and o replied them back by my issue and they haven’t responded until now as showed in attached picture
MY ORDER NOT ARRIVE MY TIME FROM 12 NOON TO 4 pm NO SHOW NO CALL NO TEXT NOTHINGS. VERY BAD .
Please do not buy from this shocking company, daughters Christmas present which never arrived. No communication and have taken my £170,
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Worst electronic shop. And worst service. Be carefull customers when u purchase online they are providing only delivery note. They don't provide QR code vat invoices. Cheating to the government bcz they need to pay vat. When we ask they reply we will.send after 24 hours.
Worst experience ever No one can believe
Bought a Samsung fold 5, after 13 days the inner screen failed, brought it back to the store in jazan, they staff kindly assisted with sending the phone to hq for repair. Got a report back that there was a scratch on the screen and the warranty was invalid. Firstly I only opened the screen about 20 times there wasn't a mark on the phone, so clearly the service is very poor. I would never recommend purchasing a phone from this company.
I dropped my S23 ultra and the screen was damaged. Visited the Al Raed Extra on King Abdullah road. After 2 weeks they repair it but the fingerprint sensor is not working. I asked for the technician and he was adamant that rebooting the phone will solve it which it didn't. (You cannot back everything up nor drive 2 hours everyday just to follow up on this.) They do not provide any details on what's happening nor they answer their helpline for most of the time. After repeated follow ups accross multiple channels, I've been told it will take another 2 weeks.
I purchased an air conditioner from eXtra (Worood) on 8th July, and while buying they committed that it would be delivered within a week. However, due to some unforeseen reason, I have to go out of the country for urgent purposes. So, I visited eXtra with my friend yesterday, to check if there is any chance to prepone the delivery and installation. They were saying that the delivery will be on 19th. I was shocked to know that while buying they said within a week and now 12 days. I thought of bringing this matter to the attention of the manager and asked for the manager, but nobody was ready to give a responsible answer or allow us to meet the manager, despite our multiple requests. They ill-considered the matter and very badly treated us. It was very disgusting as if we went there to buy something without money. I experience an inordinate delay in my previous purchase as well from the same store. They gave me multiple excuses that time for the delayed delivery, and I thought it happened by chance. Then many of my friends also shared their bitter experience with the eXtra purchase. So it seems it is very common with eXtra. We lost our trust in them. So please be alert and careful with eXtra purchases.
Bought washing machine, it didn't work, they blamed the water pressure and refused to return it and give me a refund. I requested a refund within the 14 day period. They played games and wasted time by sending out people twice to check it and say it works fine and that there is a problem with the water in the house. I had a washing machine working using the same water for many years. Extremely frustrating. Now I have a washing machine that doesn't work and don't know what to do. The customer service people told us when we called that they will come and take away the washing machine. They just try to get you off the phone ....
I place an order and selected express same day shipping but after paying I saw it was not there. Any more. I called immediately. EXTRA CUSTOMER SUPPORT. To. Request express shipping and pay the extra charge for it but the lady said I can't do that I have to wait for regular delivery 4 days or I can cancel Order. I asked her to change It and she said she can't do that, it was my myistake and all. I can do is To cancel order and re order and pay again and wait for my Money to be refunded 2 weeks for first order. I said I am happy. With that must be a better way, She said she will transfer me to Supervisor And she transfered me To a number with now one answer for 10 Minutes just ring to get rid of. Me.... Shame! Yes I will cancel my order And Not re order again with them! JARIR SELLS SAME MODEL TV. Be ready to wait long time on phone...nypur call is important but not to them 😑😔
I have very poor experience, I expect delivery on time, the driver called me and said I could not deliver it to your area and I will ask my supervisor to call you.Unfortunately no body call I called customer service and I called the Al hail store and said they will check and come back to me and no body called. It’s really bad experience as I need my items urgently.
Very Poor Experinece. i purchased on line a apple watch on delivery i found that it is empty and there was no watch in it. i kept trying to contact their customer care for two hours but no response from their side. in their web site there is no place to raise any complaint. Worst service and Fraud happened with me. still i dont know wether they will take nay action or not.
I went yesterday to the eXtra store on King Abdulaziz road. There was a guy called 'Khaled' at least his name tag said so at the iPhone stand and he was busy chit chatting with a friend not bothered to realise that a customer is waiting. The topic being discussed with a friend of his was not concerning anything about the products at eXtras but a product of mutual benefit. Are friend's yak yak yak allowed at the store? When I countered him if he was from an iPhone stand he said yes and with an audacious body language he then replied that he was busy with his yak yak buddy. May I know what this guy thinks of himself? Does he have any etiquette? Is he educated? or does he think that customers must wait till they finish their buddy chit chat or buddy yak yak. He should be fired so he can take his buddy yak yak to his home.
Best of the Worst Ever Boor customer service , I bough washing machine with additional warranty , since they install it Didn't work with Multi Errors , they refuse to take it back & Customer care assign maintenance appointment after 3 weeks !! I will raise a formal complaint with Ministry of Commerce in order to refund $$. Bad Experience at All. very disappointed.
Poor service, sales team that doesn't know their job, poor customer service, unannounced extra prices + they wont give you invoice for any extra hidden fees.
I have purchased Samsung Galaxy A52S mobile phone online from extra.com and i got a color defective screen phone. I went to extra showroom for return/exchange. Guys there were rude, abusive and forced me to wait for 3 hours and said we could not exchange or return the phone. Extra company is delivering hardware defective phones online and not doing exchange/return. I had bad experience with extra return online office in rakah showroom. I am left with new phone with hardware issue. I request everybody in saudi arabia not to purchase anything from extra.com online. they supply defective material online and will not accept return or exchange.
Terrible customer service. We bought an airconditioner from extra-which was under supplier warranty. Extra gave us numbers of the service who are not redponding. Even we had the warrant , we waited 2 weeks and had to pay from our pocket for the compressor. Xcite store is great in these terms. Never ever buy from extra their customer service is the worst.
The worst service, rude and arrogant staff, first they screw up the pre order mobile, the close the complaint without any consent, after a bad review finally called me and offered a gift coupon, now comes the worst experience, dealt with a extremely rude, arrogant person who misbehaved, at the end better not to deal with such stores, better to take our business to other stores
Don't buy any Mobil or electronic items here, bad customer care and don't expect the service team helps you. I recently purchased laptop, returned due to some technical issue (Which technician refused) within 7 days with lose of SR 400/- (Actual cost of laptop SR1449/-). " Details": The technical problem we faced is that, the screen get blurred with noise after 50-60 minutes of working, so i called customer care they replied to visit the nearest Xtra, I visited at around 10kms from my workplace by sparing the time during morning hours, the customer care said please come after 4pm, so that you can find the technician. I visited again, at 4pm, then i manage to meet him at around 4.45 pm, then he replied that, nothing is wrong with this laptop!! just by visual inspection, i try to convenience him but he refused, then as a frustrated customer, asked the customer care team to take it back, they very easily said OK, no problem, but read the signage about the return items within 07 days... At last I received the refund with this 25% LOSS... Please buy from them after thinking many times.. "
eXtra Stores is a prominent online retailer specializing in a diverse range of electronic products and home appliances. The company offers customers a wide selection of mobile phones, televisions, cameras, air conditioners, and gaming devices from renowned global brands. With a focus on providing a secure online shopping experience, eXtra Stores aims to meet the needs of tech-savvy consumers looking for quality products at competitive prices. Targeting both individual consumers and families, eXtra Stores seeks to enhance customer satisfaction through fast delivery services and a user-friendly shopping interface. The company's commitment to offering a comprehensive selection of household electronics makes it a go-to destination for those in search of the latest technology and home solutions. Through its website, customers can easily browse promotions and access a variety of products tailored to their preferences.
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