Fastenal is an industrial supply company that distributes fasteners, tools, and maintenance supplies to businesses and industrial customers. The company operates through a network of branch locations and vending solutions, serving industries such as manufacturing, construction, and maintenance. Fastenal provides inventory management services and on-site solutions to help businesses streamline their supply chain operations.
Reviewers generally appreciate Fastenal for its extensive product catalog and professional service, noting that the local branches often provide a family-like atmosphere and personalized attention. Many customers highlight the company's ability to meet industrial needs efficiently, particularly through their vending machine program, which simplifies inventory management.
However, there are notable complaints regarding inconsistent inventory management, with some customers experiencing delays due to backordered items. While product quality is generally praised, shipping times can be slow during peak periods, prompting users to plan ahead. Additionally, customer service experiences vary significantly by location, leading to mixed feelings about support.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 |
12 reviews of Fastenal. Filter by what matters to you.
Their engineers helped us solve a complex fastening challenge that had us stumped for weeks. The technical expertise they provide goes way beyond just selling products. Definitely worth the premium pricing for that level of service.
Been using Fastenal for our manufacturing needs for over 3 years now. Their inventory is impressive and the staff really knows their stuff when it comes to fasteners and industrial supplies. Pricing is competitive and they usually have what we need in stock.
When we need something fast, Fastenal delivers. Their same-day service has saved us multiple times when production was held up.
Working with Fastenal for 5+ years now. They understand our needs and often suggest better alternatives that save us money. The account management is top-notch.
Quick answers to the questions people ask most.
Fastenal is an industrial supply company that provides fasteners, tools, safety supplies, and maintenance products. They offer inventory management solutions, vending machines, and on-site services to help businesses streamline their operations.
Most Fastenal branches operate Monday through Friday from 7:00 AM to 5:00 PM, with some locations offering extended hours. Store hours may vary by location, so it's best to check with your local branch or visit their website for specific hours.
You can contact Fastenal customer service by calling 1-800-FASTENAL (1-800-327-8362) or through their website's contact form. You can also reach out directly to your local branch for immediate assistance.
Yes, Fastenal offers delivery services to customers, including scheduled deliveries and emergency rush orders. Delivery options and fees may vary depending on your location and order size.
Fastenal accepts returns on most items within a reasonable timeframe, provided they are in original condition and packaging. Custom or special-order items may have different return policies, so it's best to check with your local branch for specific details.
While you can make cash purchases at most locations, setting up a business account provides benefits like credit terms, volume pricing, and access to inventory management services. Account setup typically requires basic business information and credit approval.
Yes, Fastenal offers volume pricing and quantity discounts for bulk orders. The specific discount structure varies by product and customer account type, so contact your local branch or sales representative for pricing details.
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Fastenal's vending machines are automated dispensing systems that can be installed at customer facilities to provide 24/7 access to commonly used supplies. These machines help track inventory usage, reduce stockouts, and streamline procurement processes.
You can find your nearest Fastenal branch using the store locator on their website at fastenal.com. Simply enter your zip code or city to view nearby locations with addresses, phone numbers, and hours of operation.
Fastenal is an industrial supply company that distributes fasteners, tools, and maintenance supplies to businesses and industrial customers. The company operates through a network of branch locations and vending solutions, serving industries such as manufacturing, construction, and maintenance. Fastenal provides inventory management services and on-site solutions to help businesses streamline their supply chain operations.
