The Furniture & Home Improvement Ombudsman is an independent, not-for-profit organization established in 1992 to provide Alternative Dispute Resolution (ADR) services within the construction and manufacturing sectors. The company is government-approved and aims to assist consumers and businesses in resolving disputes related to furniture and home improvement services. Targeting both consumers who are dissatisfied with the complaint processes of businesses and businesses seeking to enhance their standards, the Ombudsman provides impartial support to facilitate fair outcomes that are binding on its members. With a commitment to inspiring consumer confidence, the organization also offers online training courses to help businesses improve their practices and customer service.
Reviewers express significant dissatisfaction with The Furniture & Home Improvement Ombudsman, highlighting a lack of responsiveness and perceived bias. Many customers feel that the organization fails to provide impartial support, particularly when the companies they report are members, leading to doubts about the FHIO's commitment to fairness.
Complaints frequently mention the slow response times, with one consumer noting a two-week wait for any communication regarding their case. Additionally, the reviews indicate that the FHIO's advice is limited and often ineffective against abusive companies, which can simply disregard the Ombudsman's authority. Overall, there are no positive sentiments or effective resolutions noted by consumers, leading to a consensus that the service is virtually useless. The overwhelming sentiment is negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 4 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 1.0 | 3 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 4 most recent reviews.
“I submitted two complaints regarding Atlantis Forwarding and received the response, you have an insurance payout”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.0 out of 5 (poor) | 67 out of 100 | — | 4 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 |
Bottom line: The Furniture & Home Improvement Ombudsman is #5 of 5 on overall rating in this group.
4 reviews of The Furniture & Home Improvement Ombudsman. Filter by what matters to you.
Over a year ago
Talk about myopic. I submitted two complaints regarding Atlantis Forwarding and received the response, you have an insurance payout. Yes my insurance! They just protect their own, not worth the effor... See more
Over a year ago
We are waiting for a resolution. The company we reported pay a membership fee to FHIO, so sadly we do not expect them to be impartial as they advertise.
Over a year ago
Only able to advise if the abusive company is a registered member of their scheme. Any decision not binding in such situations. In other words, abusive companies must simply ignore them to avoid them.
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Talk about myopic. I submitted two complaints regarding Atlantis Forwarding and received the response, you have an insurance payout. Yes my insurance! They just protect their own, not worth the effort they have no interest in helping the customer.
We are waiting for a resolution. The company we reported pay a membership fee to FHIO, so sadly we do not expect them to be impartial as they advertise.
The company I purchased from have either lied to the fhio or have been misunderstood but the person dealing with my case has not responded to me in over 2 weeks. I emailed the fhio a week ago to ask how I proceed and they are ignoring me too.
The Furniture & Home Improvement Ombudsman is an independent, not-for-profit organization established in 1992 to provide Alternative Dispute Resolution (ADR) services within the construction and manufacturing sectors. The company is government-approved and aims to assist consumers and businesses in resolving disputes related to furniture and home improvement services. Targeting both consumers who are dissatisfied with the complaint processes of businesses and businesses seeking to enhance their standards, the Ombudsman provides impartial support to facilitate fair outcomes that are binding on its members. With a commitment to inspiring consumer confidence, the organization also offers online training courses to help businesses improve their practices and customer service.
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