UPS package was damaged enroute
UPS package was damaged enroute. The whole process was confusing as to how to claim it. Took more than two weeks to get this information. Will never use their services again!

Flask Fine Wine & Whisky is a prominent wine and spirits retailer based in Los Angeles, specializing in rare and vintage selections. Established in 1962, the company offers a meticulously curated collection of fine wines, bourbons, scotch, tequila, gin, and mixers. Customers can explore a diverse range of products, including California wines, Italian wines, and various whiskey types, all reflecting craftsmanship and authenticity. Targeting both collectors and casual enthusiasts, Flask Fine Wine & Whisky serves individuals seeking high-quality beverages for personal enjoyment or special occasions. The company provides an online shopping platform alongside in-store experiences, making it convenient for customers to browse and purchase their preferred selections. By focusing on quality and a broad assortment of fine wines and spirits, Flask Fine Wine & Whisky caters to a discerning clientele who appreciate the nuances of rare and collectible beverages.
Flask Fine Wines receives overwhelmingly positive feedback from customers, highlighting exceptional service and quick shipping. Reviewers frequently commend the knowledgeable and friendly staff, noting their helpfulness in providing recommendations and addressing concerns promptly.
Many customers appreciate the secure packaging of bottles, ensuring they arrive in perfect condition. The ease of navigating the website and the low shipping fees also contribute to a positive shopping experience. However, a few reviews mention issues with delivery and receiving damaged bottles, indicating that there may be occasional hiccups in the shipping process. Overall, Flask Fine Wines is celebrated for its outstanding customer service and reliable delivery, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 313 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 3 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 6 |
| Jan 25 | 5.0 | 9 |
| Feb 25 | 4.7 | 3 |
| Mar 25 | 5.0 | 5 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.8 | 6 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 313 most recent reviews.
“I placed an order on line and they called me almost immediatly to schedule the delivery”
“Since I paid such high shipping cost I was expecting the beer to come in good condition”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 0% | 313 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 |
Bottom line: flaskfinewines.com is #1 of 5 on overall rating in this group.
313 reviews of flaskfinewines.com. Filter by what matters to you.
UPS package was damaged enroute. The whole process was confusing as to how to claim it. Took more than two weeks to get this information. Will never use their services again!
I didn't have any complaint about the two 1.7oz bottles of Patron XO I received. I felt greatly taken of advantage of with the amount of $14.98 each you charged and, the shipping charge of $16.95. Close to criminal to pad your profit like that. I'm sorry that I was so tempted to have something that I had not had in many years. I knew you were ripping me of, but since I'm going downhill with the stage 4 liver cancer I have I said screw it. At least I will have it one more time before I die.
Ups messed up delivery and I still don’t have my package. Its being returned to sender.
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I had no idea I bout three mini bottles of Blanton’s. Way over priced for what was delivered.
Awaiting refund-parcel retuned to sender
I never got my stuff
I paid for two day delivery and now, if it actually shows up on Monday, it will be 5 days. Thanks for nothing; it was for a birthday tomorrow! Robert Morris
I ordered a bottle of Whiskey 10 days ago and I paid more for two days shipping but still I didn’t get it.
Everyone I spoke with either by phone or email was nice. There was some issue with a third party shipping vendor. I get that things happen, but I received absolutely nothing for my trouble. I would have expected after almost a month to get a coupon, expedited shipping (preferred) or something to show that Flask cares. The package arrived fine, meaning nothing broke. But whoever packaged this clearly couldn't have cared less. I believe there was also some kind of literature I was supposed to receive that I did not. This order is my first in a subscription, and honestly I cannot see a reason to continue being a subscriber unless SOMEONE steps up and advocates for the customer
One of the bottles leaked and I received one bottled empty. So I would like a refund or a new bottle. Thank you. Lilas Lowered my review to 1star because they are now not only not refunding me but being rude and accusing as well. Never buying there again!!!
Flask Fine Wine & Whisky is a prominent wine and spirits retailer based in Los Angeles, specializing in rare and vintage selections. Established in 1962, the company offers a meticulously curated collection of fine wines, bourbons, scotch, tequila, gin, and mixers. Customers can explore a diverse range of products, including California wines, Italian wines, and various whiskey types, all reflecting craftsmanship and authenticity. Targeting both collectors and casual enthusiasts, Flask Fine Wine & Whisky serves individuals seeking high-quality beverages for personal enjoyment or special occasions. The company provides an online shopping platform alongside in-store experiences, making it convenient for customers to browse and purchase their preferred selections. By focusing on quality and a broad assortment of fine wines and spirits, Flask Fine Wine & Whisky caters to a discerning clientele who appreciate the nuances of rare and collectible beverages.
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