Fleetfeet is a specialty running retailer that provides athletic footwear, apparel, and accessories primarily focused on running and walking. The company typically offers services such as gait analysis, shoe fitting consultations, and may host community running events and training programs. Fleetfeet operates multiple locations across the United States, serving both recreational and competitive runners.
Fleetfeet receives a mix of reviews, with many customers praising the knowledgeable staff and quality of shoes. Reviewers highlight the thorough gait analysis and fitting process, often noting how it has significantly improved their running experience.
Many appreciate the attentive service, especially for beginners who benefit from the staff's educational approach. However, a common complaint is that the prices are perceived as overpriced, with some customers finding the same products cheaper online. Additionally, the store can get crowded, leading to longer wait times for assistance, which can detract from the overall experience. Despite these drawbacks, the majority of feedback leans positive, reflecting satisfaction with both the products and the service provided.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 1.3 out of 5 (poor) | 100 out of 100 | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | +12% | 368 |
12 reviews of Fleetfeet. Filter by what matters to you.
7 months ago
I've been running in the wrong shoes for years! The gait analysis here revealed I was in completely wrong footwear. The new Asics they recommended have transformed my running experience. No more blist... See more
7 months ago
Brought back shoes after two weeks because they weren't working out, and they exchanged them no questions asked. The staff even re-analyzed my gait to find a better option. This level of service keeps... See more
7 months ago
Had my running gait analyzed here and the staff was incredibly knowledgeable. They took time to watch me run on the treadmill and recommended the perfect shoes for my pronation issues. The Brooks shoe... See more
7 months ago
Good experience overall. Found the shoes I needed and the staff was friendly.
Quick answers to the questions people ask most.
Fleet Feet provides professional running shoe fittings, gait analysis, and personalized footwear recommendations. They also offer services like custom insoles, shoe repairs, and running gear consultations to help customers find the perfect fit for their needs.
Yes, Fleet Feet offers complimentary gait analysis using advanced technology to analyze your running form and foot strike patterns. This service helps determine the best shoe type and features for your individual running style and biomechanics.
Store hours vary by location, but most Fleet Feet stores are typically open Monday through Saturday from 10 AM to 8 PM and Sunday from 11 AM to 6 PM. Please check with your local store for specific hours as they may vary by location and season.
Fleet Feet offers a 60-day return policy on unworn merchandise with original receipt. They also provide a unique "Perfect Fit Promise" that allows returns of shoes even after being worn outdoors if you're not completely satisfied with the fit.
Fleet Feet offers both online shopping and in-store experiences. While you can purchase many items online, visiting a store is recommended for services like gait analysis, professional fittings, and trying on shoes for the best fit.
Yes, Fleet Feet carries a wide selection of shoes for road running, trail running, walking, cross-training, and casual wear. They stock multiple brands and styles to accommodate different foot types, running styles, and activity preferences.
You can find contact information for your local Fleet Feet store through their website's store locator feature. Each location has its own phone number, and many stores also accept appointments for specialized fittings and consultations.
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I've been running in the wrong shoes for years! The gait analysis here revealed I was in completely wrong footwear. The new Asics they recommended have transformed my running experience. No more blisters or foot pain. The staff really knows what they're doing.
Brought back shoes after two weeks because they weren't working out, and they exchanged them no questions asked. The staff even re-analyzed my gait to find a better option. This level of service keeps me coming back despite higher prices.
Had my running gait analyzed here and the staff was incredibly knowledgeable. They took time to watch me run on the treadmill and recommended the perfect shoes for my pronation issues. The Brooks shoes they suggested have completely eliminated my knee pain. Worth every penny!
Good experience overall. Found the shoes I needed and the staff was friendly.
The service was fine but nothing exceptional. Found the same shoes online for $40 less. Hard to justify the markup when the fitting process was pretty basic.
Store gets really crowded on weekends. Had to wait 20 minutes for help even with an appointment. Service was good once I got attention, but the wait was annoying.
Nice store with knowledgeable staff, but they didn't have my size in the shoe I wanted. Had to order online anyway, which kind of defeats the purpose of going to the store. Selection could be better for larger sizes.
Been shopping here for three years now and they consistently deliver good service. The shoes last longer than cheaper alternatives, and the staff remembers my preferences. A bit expensive but worth it for serious runners.
As someone new to running, I appreciated how patient and educational the staff was. They explained different shoe technologies and helped me understand what to look for. Definitely recommend for first-time buyers.
The fitting process was very detailed and professional. They measured both feet, watched my walking pattern, and asked about my running habits. Ended up with Hoka shoes that are perfect for my needs.
Love the variety of running shoes and gear they have. Staff is helpful and knows their stuff. Only downside is the prices are definitely higher than online retailers, but I guess you're paying for the expertise and service.
Went in twice with very different experiences. First time the associate was amazing - super helpful and patient. Second time felt like I was bothering the staff. The shoes are quality but the inconsistent service is frustrating.
Fleet Feet offers a VIP membership program that provides exclusive discounts, early access to sales, and special member events. They also frequently run seasonal promotions and offer discounts for military personnel, students, and healthcare workers.
Yes, many Fleet Feet locations offer custom insole services and can help with over-the-counter orthotic solutions. Some stores partner with podiatrists or have certified pedorthists on staff to provide more specialized foot care services.
Most Fleet Feet locations host regular running groups, training programs, and community events throughout the year. These include beginner-friendly fun runs, marathon training groups, and special events that bring the local running community together.
Fleetfeet is a specialty running retailer that provides athletic footwear, apparel, and accessories primarily focused on running and walking. The company typically offers services such as gait analysis, shoe fitting consultations, and may host community running events and training programs. Fleetfeet operates multiple locations across the United States, serving both recreational and competitive runners.
