Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.8	210	100%	-0.4	● Low

1.8 / 5 overall

210 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 1.6▼ 0.4
12-month avg: 2.0
All-time: 1.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Website & app	Trend	Reviews
Porter AirlinesThis company	1.8 out of 5 (poor)	100 out of 100	2.0 out of 5 (poor)	1.6 out of 5 (poor)	1.3 out of 5 (poor)	−15%	210
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	4.2 out of 5 (good)	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.5 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	—	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	5.0 out of 5 (good)	—	1,050

Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).

Abhishek Bhati

1 review

Jun 9, 2023

I recently had the pleasure of flying…

I recently had the pleasure of flying with Porter Airlines, and I must say it was an exceptional experience from start to finish. This airline truly knows how to deliver outstanding service, making every moment of the journey a delightful one. From the moment I stepped foot in the airport to the final landing, Porter Airlines exceeded all my expectations. One of the standout features of Porter Airlines is their dedication to providing a seamless and stress-free travel experience. The check-in process was incredibly efficient and hassle-free, with friendly and knowledgeable staff readily available to assist. The entire boarding process was swift, and the cabin crew greeted passengers with warm smiles, setting a positive tone for the flight ahead. The aircraft itself was impeccably clean and comfortable. The seating arrangement provided ample legroom, ensuring a relaxed journey. The attention to detail in the cabin's design and aesthetics showcased Porter Airlines' commitment to creating a pleasant ambiance for passengers. I was particularly impressed by the complimentary in-flight snacks and beverages, which were delicious and served with a touch of elegance. Porter Airlines goes above and beyond in terms of customer service. The flight attendants were attentive, courteous, and genuinely seemed to enjoy their work. They promptly addressed any concerns or requests, ensuring that everyone on board felt well taken care of. It was evident that the staff had been trained to prioritize customer satisfaction, and their efforts truly made a difference in enhancing the overall flying experience. Furthermore, the timeliness of Porter Airlines is commendable. My flight departed and arrived exactly as scheduled, which is a testament to their commitment to punctuality. The airline's dedication to adhering to the flight schedule was greatly appreciated, as it allowed me to plan my itinerary with confidence and minimized any unnecessary waiting time. Another notable aspect of Porter Airlines is their focus on convenience. The airline operates from convenient airports, often located closer to city centers, making travel more accessible and time-efficient. The complimentary access to Porter Airlines' lounges further adds to the convenience factor, providing a peaceful and comfortable space to relax or work before departure. Overall, my experience with Porter Airlines was nothing short of exceptional. The airline's commitment to delivering excellent customer service, combined with their attention to detail and dedication to punctuality, sets them apart from many others in the industry. I would highly recommend Porter Airlines to anyone seeking a premium travel experience and look forward to flying with them again in the future.

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Michael Cunningham

1 review

Feb 25, 2023

What a Disappointment!! I am a travel writer and a gold and…

I am a travel writer and a gold and privileged flyer with two other airlines. I was excited when Porter sent me a communique that they were flying to other points of Canada including Vancouver We reserved their “premium” class as we were told that they had a priority lounge in Montreal and Toronto - a lie! We had a return flight to Victoria BC via Vancouver ( we made arrangemts to fly to the Island with another airline as Porter does not fly there) Two days before we were scheduled to leave we were informed that our flight was cancelled on Friday morning and delay until Saturday. Contacting reservations took 40 minutes and our reservation individual said that it was because there was no crew ( amazing how they knew that 2 days prior). Her comment was that we could get in Saturday afternoon and I said that we would miss our connections to Vancouver Island. Her comment well you could take the train to Vancouver 😤 Our only way to get to the Island then is take a taxi to the ferry terminal, pay for the ferry and then another taxi to Victoria airport to retrieve our car When checking in at Montreal ( the Porter staff were very compassionate). They said we can get you to the Toronto Island airport take an Uber and then you can book a room near the Airport. Which we did. There was a Porter jet flying to Pearson but they said it was full! Arriving at 11 pm 8 hours after arriving at the Montreal airport Our flight was to depart at 10: 35 am on Feb 25 When checking in they were unable to have seats together for us! The flight was then delayed to 12:35 but our new boarding passes still indicated boarding at 9:45. The gate is at the farthest end of the Terminal 3 there is no gate attendant but our plane, covered in snow, is at the gate We do not trust that this flight will leave on time. So we have been at airports/travelling Montreal -Toronto for the last 29 hours. Our out of pocket expenses now exceed $1000. One extra night hotel stay, Uber, car rental , meals, extra cost of car parking in Victoria airport, two extra days for a babysitter, two taxis, ferry I do hope that a PR person picks this up and makes an effort to reach out as it will have to take something special for us to recommend Porter to anyone flying outside of the Montreal /Toronto corridor I hope we can get home Such a disappointment!! Michael and Susanne

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Month	Average	Reviews
Aug 24	1.6	11
Sep 24	2.8	11
Oct 24	3.0	6
Nov 24	1.0	2
Dec 24	1.4	9
Jan 25	2.3	6
Feb 25	1.8	9
Mar 25	2.0	4
Apr 25	2.3	6
May 25	1.0	1
Jun 25	1.9	9
Jul 25	1.2	5

Porter Airlines reviews & trust report

Porter Airlines has a poor customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 40 positive reviews

Top complaintsof 163 negative reviews

How it compares

Reviews

Customer reviews (210)

My worst compagnie aérienne

Terrible service

Frequent cancellations due to staff shortage.

Alternatives to Porter Airlines

Evolution Travel

XO HOTELS AMSTERDAM

Alfa Travel

Audley Travel

Travel Advantage

Routes Car Rental

The CrowdTrust Experience⭐

I recently had the pleasure of flying…

Booking number 80130776

Terrible service after cancellation

Would not recommend

I had an incredible first experience…

Buyer Beware of CHANGE FEE Slick Practices

Needs work

Charged for something never bought

Absolutely a crappy company with 0%…

Porter Cancells Two Flight to Save Money

Worst airline ever!

Even if tickets were free still wouldn’t fly with them

Just FYI

From 5 stars to 2 in 5 days.

What a Disappointment!! I am a travel writer and a gold and…

This is honestly the worst airline I…

I am having trouble searching a rt trip…

About Porter Airlines

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