Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
Porter Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations, delays, and poor communication. Reviewers frequently report being rebooked without notice, leading to significant inconveniences, such as missing important events.
The check-in process is often described as slow and chaotic, with some travelers waiting over an hour just to check in. While a few positive comments highlight friendly staff members, such as Gihan at Toronto Pearson, these instances are overshadowed by complaints about overall service quality. Additionally, issues like delayed baggage and uncomfortable seating further contribute to the dissatisfaction. Overall, the sentiment is largely negative, with many customers advising against flying with Porter Airlines.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 210 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 11 |
| Sep 24 | 2.8 | 11 |
| Oct 24 | 3.0 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.4 | 9 |
| Jan 25 | 2.3 | 6 |
| Feb 25 | 1.8 | 9 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.3 | 6 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 210 most recent reviews.
“March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto”
“The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | −15% | 210 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
210 reviews of Porter Airlines. Filter by what matters to you.
Never again. Worse airline expensive. Plane issues. Had to return mid way in the air. No plan B . Gross inside. Can't fit carry on luggage... so many complaints just don't fly with Porter unless you want to have a nightmare of an experience.
I was set to flyout Nov 4 at 8am to pick up a new car in Toronto. I got an email saying my flight was delayed from 8am to now 5:40Pm. This alone is already bad but things happen and I get it. I tried to to switch my flight online for hours and it was not letting me what so ever. I tried their “chat function” and surprise of course that was not available either. I was on hold on the phone for 3 hours and no one picked up (what a surprise). Since I could not transfer my flight online or get a hold of anyone since apperently this is to hard for porter I had to take that flight and book a hotel to spend the night in toronto and pick up my vehicle the following morning since the dealership was closed at that time. Another thing to note is my flight was delayed anothwr 3 times!!!!! I did not leave Ottawa till 7:40pm (Almost 12hrs later than my initial flight). I talked to a porter representitive at the airport and they basiclly said file a complaint online we cant help you. I filed my complaint asking to be at least compensated for the hotel room I had to get due to their terrible customer service and they said it’s not their problem and they wont be helping. I will never fly porter again. Terrible customer service
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Porter Airline cancelled my flight 3 hours before my departure. This is due to weather, and it is understandable, but they made no efforts to put me on the following flight later in the day. In addition, customer service is horrendous, they hang me up when I click for an English-speaking service. No idea how long the refund will take or if it will even happen. Avoid this airline like a plague
Travelled from Europe to Canada recently to see my ill auntie. We booked a trip while we were there to New York from Toronto with Porter Airlines but my husband got Covid so had to cancel. We had missed the 'cancellation window' by 5 hours. They have told me they can give me a credit note. What use is that when we live half way around the world? I am taking it up with my credit card company to get a refund....
I recently flew Porter fr NB to ONT and booked my flights through airmiles to help ease the cost of the trip for my son’s sports tournament. I booked basic as I didn’t want any frills; however, clearly didn’t read the fine print as we were not allowed a carry on. After arriving at airport, since I booked by a third party, we were forced to pay approximately $50 per bag per way!! That added an additional $200 to our already expensive trip. I fully understand now that it was listed in the fine print when I booked, shame in me for not reading it more clearly, but who does. Who would travel with a child for 3 nights with no luggage. This should be flagged somehow. Had I known I had to pay for my flight plus additional carryon fees….I would have drove. I chose Porter as it was highly recommended and cheaper. I will not fly with them again!
I traveled from Thunder Bay, On to Quebec City june 4th. When we arrived in Toronto, some people stayed on the plane because they were going to Montreal but I was getting off to connect to another flight going to Quebec City. When we got to Quebec City, I did not get my luggage I talked to an agent and he told me to go at Porter's check in #113 that they would help me but there was nobody there. I waited for one hour and still nothing a lady working for another airline company told me to call Porter. I called customer service and they told me there was no way they could trace my luggage to write to Central baggage. I wrote to them and received an email saying they would process my request within the next 14 business days. Unacceptable.. I called customer service and they told me that this department was closed for the weekend I was devastated I had clothes for a two-week vacation, my medication, hair dryer, hair straightener, brushes, make up, perfume, shoes gifts for my grand children, all lost. This absolutely ruined my vacation. Hopefully Porter will compensate me for the money I had to pay to buy clothes for the next two weeks. This is unacceptable... I come from another province and I could not get any medication because I do not have my prescription with me...I've been waiting for a year for this vacation and now it's ruined. Not every one has money to buy everything needed for two weeks plus I was going 6 hours away from Quebec city, I needed to rent a car but because of these expenses I couldn't so had to have a friend drive me it was less expensive..Hoping to hear back from them today.
I'm giving it one star because they allow fraud agents like mytrip.com to sell their tickets. I bought two tickets through mytrip.com last November and had to cancel them the same day. Porter told me that they fully refunded the ticket amount to the agent but we can not get the refund from Mytrip.com. Please stop working with scammers.
I booked two flights on Porter for Aug 14 and 15 2021 through Expedia. Porter cancelled the flights due to COVID in July and I have been fighting since then to get a refund. Today Expedia has confirmed that Porter will not give me a refund. I am furious and will never fly with Porter again or book through Expedia!!!
As a first time flyer of Porter Airlines I experienced the most cordial and hazzle free transport in going to and coming back from my destination. The ground and flight crews were all very helpful in meeting my needs (a senior traveller needing wheelchair assist). Porter offers an easy to the pocket air fairs. Would highly recommend taking this flight.
Porter Airlines offers good rates, a great selection and excellent customer service. The team's uniforms are classy, a nod to the way flying used to be and we were impressed with their attention to details. Every time we fly Porter, they never disappoint.
Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
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